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Head-to-head · WooCommerce Live Chat Plugins

LiveChat vs Order Chatroom for WooCommerce

Updated Oct 2026
Both researched from official sources
4 checks side by side

Higher score LiveChat #1 in WooCommerce Live Chat Plugins 9.2/10 14-day trial Free trial✓ 0 of 3 features Visit LiveChat

Order Chatroom for WooCommerce #7 in WooCommerce Live Chat Plugins 7.4/10 Free plan · 7-day trial Free planFree trial✓ 1 of 3 features Visit Order Chatroom

LiveChat leads on 0 checks, Order Chatroom for WooCommerce on 1, and 3 are even. Who comes out ahead on the 4 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

Highest scoreLiveChat · 9.2/10
Free planonly Order Chatroom for WooCommerce
Free trialboth
Most featuresOrder Chatroom for WooCommerce · 1 of 3

LiveChat scores higher on our rubric for woocommerce live chat plugins: 9.2 against 7.4 out of 10; our editors rank them #1 and #7.

Order Chatroom for WooCommerce offers free plan; LiveChat doesn't.

LiveChat is the better fit for stores needing live chat and visitor tracking. Order Chatroom for WooCommerce is the better fit for small WooCommerce stores handling post-purchase support.

LiveChat fits best
Stores needing live chat and visitor tracking
Order Chatroom for WooCommerce fits best
Small WooCommerce stores handling post-purchase support

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. How we rank.

Side by side

Show only differences

Feature	LiveChat 9.2/10 Visit ↗	Order Chatroom for WooCommerce 7.4/10 Visit ↗
At a glance
Editor score	9.2	7.4
Ranking	#1 in WooCommerce Live Chat Plugins	#7 in WooCommerce Live Chat Plugins
Best for	Stores needing live chat and visitor tracking	Small WooCommerce stores handling post-purchase support
Pricing model	Paid	Free plan + paid
Starting price	$19/user/mo	$79.99/site/yr
Free plan	—	✓ (best)
Free trial	14 days	7 days
Free trial length	14 days · no card needed	7 days
Deployment	Cloud, Desktop, Mobile	Self-hosted
Platforms	Web, Windows, macOS, iOS, Android	Web
Support	Live chat, Docs · 24/7	Docs, Email
Integrations	200+ integrations	1 integrations
Built for	Solo, Small business, Mid-market, Enterprise	Solo, Small business
Features LiveChat 0/3 · Order Chatroom for WooCommerce 1/3
Cart context	Not checked yet	—
Order context	Not checked yet	✓ (best)
Customer context	Not checked yet	—
Specs
Chat channels	Not checked yet	Website
WooCommerce setup	Not checked yet	Plugin
Our review
Pros	Combines human-agent chat, visitor tracking, routing, and proactive invitations Supports messaging across Facebook, Instagram, SMS, WhatsApp, and email Offers web, desktop, and mobile agent apps with 24/7 support on Starter	Attaches a private conversation to each WooCommerce order Shared inbox supports search and unread filtering Can send messages on order-status changes and purchases
Cons	No free plan; the 14-day trial is the no-cost entry point Starter limits tracking to 100 visitors and campaigns to one recurring campaign Autonomous AI Agent functionality is Text-only, not automatically included with LiveChat	Focused on WooCommerce order conversations, not broader chat channels Premium starts at $79.99 per site yearly Self-hosted plugin requires a WooCommerce store
Our verdict	LiveChat gives WooCommerce stores a website chat widget for real-time conversations with human agents. It also tracks visitor activity, routes and assigns chats, and supports proactive invitations, chat history, and reporting. Its mix of… Read the review →	Order Chatroom for WooCommerce adds a private conversation to each WooCommerce order, giving store staff and customers a place to discuss a purchase. Customers can message from their account or an order confirmation page; staff can reply… Read the review →

LiveChatWooCommerce Live Chat Plugins 9.214-day trial
O Order Chatroom for WooCommerceWooCommerce Live Chat Plugins 7.4Free plan · 7-day trial

Compare the top tools in

Strengths and trade-offs

LiveChat — where it wins
- Combines human-agent chat, visitor tracking, routing, and proactive invitations
- Supports messaging across Facebook, Instagram, SMS, WhatsApp, and email
- Offers web, desktop, and mobile agent apps with 24/7 support on Starter
Where it doesn't
- No free plan; the 14-day trial is the no-cost entry point
- Starter limits tracking to 100 visitors and campaigns to one recurring campaign
- Autonomous AI Agent functionality is Text-only, not automatically included with LiveChat
Order Chatroom for WooCommerce — where it wins
- Attaches a private conversation to each WooCommerce order
- Shared inbox supports search and unread filtering
- Can send messages on order-status changes and purchases
Where it doesn't
- Focused on WooCommerce order conversations, not broader chat channels
- Premium starts at $79.99 per site yearly
- Self-hosted plugin requires a WooCommerce store

LiveChat9.2/10 · 14-day trial
A full-featured live chat option, with paid plans starting at $19 per user monthly on annual billing.
Visit LiveChat Full verdict →
Order Chatroom for WooCommerce7.4/10 · Free plan · 7-day trial
A WooCommerce order inbox that keeps customer conversations tied to purchases.
Visit Order Chatroom Full verdict →

Also consider Sponsored

TidioAn all-in-one help desk with live chat, the Lyro AI agent and Flows automation in one inbox, from a free plan. Sponsored · TidioVisit Tidio →

More comparisons

All WooCommerce live chat plugins comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated 21 Oct 2026 · How we research and update