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Head-to-head · WooCommerce Live Chat Plugins

LiveChat vs Order Chat for WooCommerce

  • Updated Oct 2026
  • Both researched from official sources
  • 3 checks side by side
Higher score LiveChat #1 in WooCommerce Live Chat Plugins 9.2/10 14-day trial Free trial✓ 0 of 3 features Visit LiveChat
Order Chat for WooCommerce #8 in WooCommerce Live Chat Plugins 7.1/10 Paid ✓ 1 of 3 features Visit Koala Apps

LiveChat leads on 0 checks, Order Chat for WooCommerce on 0, and 3 are even. Who comes out ahead on the 3 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreLiveChat · 9.2/10
  • Free trialonly LiveChat
  • Most featuresOrder Chat for WooCommerce · 1 of 3

LiveChat scores higher on our rubric for woocommerce live chat plugins: 9.2 against 7.1 out of 10; our editors rank them #1 and #8.

LiveChat is the better fit for stores needing live chat and visitor tracking. Order Chat for WooCommerce is the better fit for small stores needing basic order-page messaging.

  • LiveChat fits best

    Stores needing live chat and visitor tracking

  • Order Chat for WooCommerce fits best

    Small stores needing basic order-page messaging

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. How we rank.

Side by side

Feature LiveChat 9.2/10 Visit ↗ Order Chat for WooCommerce 7.1/10 Visit ↗
At a glance
Editor score 9.2 7.1
Ranking #1 in WooCommerce Live Chat Plugins #8 in WooCommerce Live Chat Plugins
Best for Stores needing live chat and visitor tracking Small stores needing basic order-page messaging
Pricing model Paid Paid
Starting price $19/user/mo $49/yr
Free plan — —
Free trial 14 days —
Deployment Cloud, Desktop, Mobile Self-hosted
Platforms Web, Windows, macOS, iOS, Android Web
Support Live chat, Docs · 24/7 Email
Integrations 200+ integrations 2 integrations
Built for Solo, Small business, Mid-market, Enterprise Small business
Features LiveChat 0/3 · Order Chat for WooCommerce 1/3
Cart context Not checked yet —
Order context Not checked yet ✓ (best)
Customer context Not checked yet Not checked yet
Specs
Chat channels Not checked yet Website
WooCommerce setup Not checked yet Plugin
Our review
Pros
  • Combines human-agent chat, visitor tracking, routing, and proactive invitations
  • Supports messaging across Facebook, Instagram, SMS, WhatsApp, and email
  • Offers web, desktop, and mobile agent apps with 24/7 support on Starter
  • Customers and admins can chat from order details
  • Enable chat only for selected order statuses
  • Optional file uploads and email message notifications
Cons
  • No free plan; the 14-day trial is the no-cost entry point
  • Starter limits tracking to 100 visitors and campaigns to one recurring campaign
  • Autonomous AI Agent functionality is Text-only, not automatically included with LiveChat
  • Messaging is focused on order details, not general site chat
  • Requires both WordPress and WooCommerce
  • No free plan; the listed plan costs $49 per year
Our verdict

LiveChat gives WooCommerce stores a website chat widget for real-time conversations with human agents. It also tracks visitor activity, routes and assigns chats, and supports proactive invitations, chat history, and reporting. Its mix of…

Read the review →

Order Chat for WooCommerce adds customer-to-administrator messaging to the order details pages in a store and its WordPress admin panel. It suits small stores that want customers to ask order-related questions in context, rather than use a…

Read the review →
  1. LiveChatWooCommerce Live Chat Plugins 9.214-day trial
  2. Order Chat for WooCommerceWooCommerce Live Chat Plugins 7.1Paid

Strengths and trade-offs

  • LiveChat — where it wins

    • Combines human-agent chat, visitor tracking, routing, and proactive invitations
    • Supports messaging across Facebook, Instagram, SMS, WhatsApp, and email
    • Offers web, desktop, and mobile agent apps with 24/7 support on Starter

    Where it doesn't

    • No free plan; the 14-day trial is the no-cost entry point
    • Starter limits tracking to 100 visitors and campaigns to one recurring campaign
    • Autonomous AI Agent functionality is Text-only, not automatically included with LiveChat

  • Order Chat for WooCommerce — where it wins

    • Customers and admins can chat from order details
    • Enable chat only for selected order statuses
    • Optional file uploads and email message notifications

    Where it doesn't

    • Messaging is focused on order details, not general site chat
    • Requires both WordPress and WooCommerce
    • No free plan; the listed plan costs $49 per year

Also consider Sponsored

More comparisons

All WooCommerce live chat plugins comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update