LiveChat vs Gorgias

LiveChat9.2Visit Gorgias8.2Visit

Higher score LiveChat #1 in WooCommerce Live Chat Plugins 9.2/10 14-day trial Free trial✓ 0 of 3 features Visit LiveChat

vs

Gorgias #4 in WooCommerce Live Chat Plugins 8.2/10 30-day trial Free trial✓ 0 of 3 features Visit Gorgias

• LiveChat fits best

  Stores needing live chat and visitor tracking

• Gorgias fits best

  Commerce teams managing orders and support tickets

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. How we rank.

Side by side

Feature	LiveChat 9.2/10 Visit ↗	Gorgias 8.2/10 Visit ↗
At a glance
Editor score	9.2	8.2
Ranking	#1 in WooCommerce Live Chat Plugins	#4 in WooCommerce Live Chat Plugins
Best for	Stores needing live chat and visitor tracking	Commerce teams managing orders and support tickets
Pricing model	Paid	Paid
Starting price	$19/user/mo	30-day trial
Free plan	—	—
Free trial	14 days	30 days
Free trial length	14 days · no card needed	30 days
Deployment	Cloud, Desktop, Mobile	Cloud, Mobile
Platforms	Web, Windows, macOS, iOS, Android	Web, iOS, Android
Support	Live chat, Docs · 24/7	Email, Live chat, Community, Docs · 24/7
Compliance	GDPR, HIPAA, 2FA	SOC 2, GDPR, HIPAA, SSO/SAML, 2FA
Integrations	200+ integrations	300+ integrations
Built for	Solo, Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features LiveChat 0/3 · Gorgias 0/3
Cart context	Not checked yet	Not checked yet
Order context	Not checked yet	Not checked yet
Customer context	Not checked yet	Not checked yet
Specs
Chat channels	Not checked yet	Not checked yet
WooCommerce setup	Not checked yet	Not checked yet
Our review
Pros	Combines human-agent chat, visitor tracking, routing, and proactive invitations Supports messaging across Facebook, Instagram, SMS, WhatsApp, and email Offers web, desktop, and mobile agent apps with 24/7 support on Starter	Connects email, chat, social, SMS, WhatsApp, Instagram, and Facebook in one inbox Automates ticket workflows with rules, macros, routing, and SLA policies Combines AI shopping assistance with a help center, analytics, and revenue attribution
Cons	No free plan; the 14-day trial is the no-cost entry point Starter limits tracking to 100 visitors and campaigns to one recurring campaign Autonomous AI Agent functionality is Text-only, not automatically included with LiveChat	No ongoing free plan; access is paid after the 30-day trial Its commerce-specific workflows may be more than teams needing only live chat require Ticket-based pricing may be harder to budget than a flat-rate model
Our verdict	LiveChat gives WooCommerce stores a website chat widget for real-time conversations with human agents. It also tracks visitor activity, routes and assigns chats, and supports proactive invitations, chat history, and reporting. Its mix of… Read the review →	Gorgias brings ecommerce customer support into a shared helpdesk, with conversations from email, chat, social, SMS, WhatsApp, Instagram, and Facebook alongside ticket and team workflows. Customer and order context can appear in… Read the review →

Strengths and trade-offs

• LiveChat — where it wins

  • Combines human-agent chat, visitor tracking, routing, and proactive invitations
  • Supports messaging across Facebook, Instagram, SMS, WhatsApp, and email
  • Offers web, desktop, and mobile agent apps with 24/7 support on Starter

  Where it doesn't

  • No free plan; the 14-day trial is the no-cost entry point
  • Starter limits tracking to 100 visitors and campaigns to one recurring campaign
  • Autonomous AI Agent functionality is Text-only, not automatically included with LiveChat

• Gorgias — where it wins

  • Connects email, chat, social, SMS, WhatsApp, Instagram, and Facebook in one inbox
  • Automates ticket workflows with rules, macros, routing, and SLA policies
  • Combines AI shopping assistance with a help center, analytics, and revenue attribution

  Where it doesn't

  • No ongoing free plan; access is paid after the 30-day trial
  • Its commerce-specific workflows may be more than teams needing only live chat require
  • Ticket-based pricing may be harder to budget than a flat-rate model

• LiveChat9.2/10 · 14-day trial

  A full-featured live chat option, with paid plans starting at $19 per user monthly on annual billing.

  Visit LiveChatFull verdict →
• Gorgias8.2/10 · 30-day trial

  A commerce-focused helpdesk that brings customer conversations, tickets, and order context together.

  Visit GorgiasFull verdict →