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Head-to-head · WooCommerce Live Chat Plugins

tawk.to vs Order Chat for WooCommerce

  • Updated Oct 2026
  • Both researched from official sources
  • 3 checks side by side
Higher score tawk.to #3 in WooCommerce Live Chat Plugins 8.4/10 Free plan Free plan✓ 0 of 3 features Visit tawk.to
Order Chat for WooCommerce #8 in WooCommerce Live Chat Plugins 7.1/10 Paid ✓ 1 of 3 features Visit Koala Apps

tawk.to leads on 1 check, Order Chat for WooCommerce on 0, and 2 are even. Who comes out ahead on the 3 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoretawk.to · 8.4/10
  • Free planonly tawk.to
  • Most featuresOrder Chat for WooCommerce · 1 of 3

tawk.to scores higher on our rubric for woocommerce live chat plugins: 8.4 against 7.1 out of 10; our editors rank them #3 and #8.

tawk.to offers free plan; Order Chat for WooCommerce doesn't.

tawk.to is the better fit for budget-conscious stores needing free live chat. Order Chat for WooCommerce is the better fit for small stores needing basic order-page messaging.

  • tawk.to fits best

    Budget-conscious stores needing free live chat

  • Order Chat for WooCommerce fits best

    Small stores needing basic order-page messaging

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. How we rank.

Side by side

Feature tawk.to 8.4/10 Visit ↗ Order Chat for WooCommerce 7.1/10 Visit ↗
At a glance
Editor score 8.4 7.1
Ranking #3 in WooCommerce Live Chat Plugins #8 in WooCommerce Live Chat Plugins
Best for Budget-conscious stores needing free live chat Small stores needing basic order-page messaging
Pricing model Free plan + paid Paid
Starting price $290/yr $49/yr
Free plan ✓ (best) —
Free trial — —
Deployment Cloud, Desktop, Mobile Self-hosted
Platforms Web, Windows, macOS, iOS, Android Web
Support Email, Live chat, Docs · 24/7 Email
Integrations 13 integrations 2 integrations
Built for Solo, Small business, Mid-market, Enterprise Small business
Features tawk.to 0/3 · Order Chat for WooCommerce 1/3
Cart context Not checked yet —
Order context Not checked yet ✓ (best)
Customer context Not checked yet Not checked yet
Specs
Chat channels Not checked yet Website
WooCommerce setup Not checked yet Plugin
Our review
Pros
  • Free Hobby plan includes AI-backed multilingual chat and 100 monthly message credits
  • Combines live agent chat, visitor tracking, inbox, ticketing, and knowledge base
  • Growth and higher plans add more credits, AI agents, and human escalations
  • Customers and admins can chat from order details
  • Enable chat only for selected order statuses
  • Optional file uploads and email message notifications
Cons
  • WooCommerce is not specifically listed among integrations
  • Hobby includes 100 monthly message credits and one AI chat agent
  • Higher message credits, more AI agents, and support options require paid plans
  • Messaging is focused on order details, not general site chat
  • Requires both WordPress and WooCommerce
  • No free plan; the listed plan costs $49 per year
Our verdict

tawk.to is a hosted customer communication platform for businesses that want to engage website visitors and manage conversations. For WooCommerce stores, it offers a website chat widget, real-time live agent chat, visitor monitoring,…

Read the review →

Order Chat for WooCommerce adds customer-to-administrator messaging to the order details pages in a store and its WordPress admin panel. It suits small stores that want customers to ask order-related questions in context, rather than use a…

Read the review →
  1. tawk.toWooCommerce Live Chat Plugins 8.4Free plan
  2. Order Chat for WooCommerceWooCommerce Live Chat Plugins 7.1Paid

Strengths and trade-offs

  • tawk.to — where it wins

    • Free Hobby plan includes AI-backed multilingual chat and 100 monthly message credits
    • Combines live agent chat, visitor tracking, inbox, ticketing, and knowledge base
    • Growth and higher plans add more credits, AI agents, and human escalations

    Where it doesn't

    • WooCommerce is not specifically listed among integrations
    • Hobby includes 100 monthly message credits and one AI chat agent
    • Higher message credits, more AI agents, and support options require paid plans

  • Order Chat for WooCommerce — where it wins

    • Customers and admins can chat from order details
    • Enable chat only for selected order statuses
    • Optional file uploads and email message notifications

    Where it doesn't

    • Messaging is focused on order details, not general site chat
    • Requires both WordPress and WooCommerce
    • No free plan; the listed plan costs $49 per year

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More comparisons

All WooCommerce live chat plugins comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update