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Head-to-head · WooCommerce Live Chat Plugins

Crisp vs Order Chatroom for WooCommerce

  • Updated Oct 2026
  • Both researched from official sources
  • 4 checks side by side
Higher score Crisp #2 in WooCommerce Live Chat Plugins 8.6/10 Free plan · 14-day trial Free planFree trial✓ 0 of 3 features Visit Crisp
Order Chatroom for WooCommerce #7 in WooCommerce Live Chat Plugins 7.4/10 Free plan · 7-day trial Free planFree trial✓ 1 of 3 features Visit Order Chatroom

Crisp leads on 0 checks, Order Chatroom for WooCommerce on 0, and 4 are even. Who comes out ahead on the 4 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreCrisp · 8.6/10
  • Free planboth
  • Free trialboth
  • Most featuresOrder Chatroom for WooCommerce · 1 of 3

Crisp scores higher on our rubric for woocommerce live chat plugins: 8.6 against 7.4 out of 10; our editors rank them #2 and #7.

Crisp is the better fit for teams wanting omnichannel chat and a free entry point. Order Chatroom for WooCommerce is the better fit for small WooCommerce stores handling post-purchase support.

  • Crisp fits best

    Teams wanting omnichannel chat and a free entry point

  • Order Chatroom for WooCommerce fits best

    Small WooCommerce stores handling post-purchase support

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. How we rank.

Side by side

Feature Crisp 8.6/10 Visit ↗ Order Chatroom for WooCommerce 7.4/10 Visit ↗
At a glance
Editor score 8.6 7.4
Ranking #2 in WooCommerce Live Chat Plugins #7 in WooCommerce Live Chat Plugins
Best for Teams wanting omnichannel chat and a free entry point Small WooCommerce stores handling post-purchase support
Pricing model Free plan + paid Free plan + paid
Starting price $45/mo $79.99/site/yr
Free plan ✓ ✓
Free trial 14 days 7 days
Free trial length 14 days · no card needed 7 days
Deployment Cloud, Desktop, Mobile Self-hosted
Platforms Web, Windows, macOS, iOS, Android Web
Support Email, Live chat, Docs Docs, Email
Integrations 2,000+ integrations 1 integrations
Built for Solo, Small business, Mid-market, Enterprise Solo, Small business
Features Crisp 0/3 · Order Chatroom for WooCommerce 1/3
Cart context Not checked yet —
Order context Not checked yet ✓ (best)
Customer context Not checked yet —
Specs
Chat channels Not checked yet Website
WooCommerce setup Not checked yet Plugin
Our review
Pros
  • WooCommerce integration alongside WordPress, Shopify, and other commerce platforms
  • Shared inbox supports live conversations across multiple messaging channels
  • Free plan includes a website chat widget and two agents
  • Attaches a private conversation to each WooCommerce order
  • Shared inbox supports search and unread filtering
  • Can send messages on order-status changes and purchases
Cons
  • Paid plans are priced per workspace, not per agent
  • Monthly plans rise from $45 to $295 per workspace
  • The free plan includes two agents, which may not suit a larger team
  • Focused on WooCommerce order conversations, not broader chat channels
  • Premium starts at $79.99 per site yearly
  • Self-hosted plugin requires a WooCommerce store
Our verdict

Crisp brings website live chat, a shared omnichannel inbox, customer profiles, and support tools into one platform for support, sales, and marketing teams. For WooCommerce stores, it connects customer conversations with a broader set of…

Read the review →

Order Chatroom for WooCommerce adds a private conversation to each WooCommerce order, giving store staff and customers a place to discuss a purchase. Customers can message from their account or an order confirmation page; staff can reply…

Read the review →
  1. CrispWooCommerce Live Chat Plugins 8.6Free plan · 14-day trial
  2. Order Chatroom for WooCommerceWooCommerce Live Chat Plugins 7.4Free plan · 7-day trial

Strengths and trade-offs

  • Crisp — where it wins

    • WooCommerce integration alongside WordPress, Shopify, and other commerce platforms
    • Shared inbox supports live conversations across multiple messaging channels
    • Free plan includes a website chat widget and two agents

    Where it doesn't

    • Paid plans are priced per workspace, not per agent
    • Monthly plans rise from $45 to $295 per workspace
    • The free plan includes two agents, which may not suit a larger team

  • Order Chatroom for WooCommerce — where it wins

    • Attaches a private conversation to each WooCommerce order
    • Shared inbox supports search and unread filtering
    • Can send messages on order-status changes and purchases

    Where it doesn't

    • Focused on WooCommerce order conversations, not broader chat channels
    • Premium starts at $79.99 per site yearly
    • Self-hosted plugin requires a WooCommerce store
  • Crisp8.6/10 · Free plan · 14-day trial

    Crisp pairs WooCommerce-connected live chat with a shared inbox and a free entry plan.

    Visit CrispFull verdict →
  • Order Chatroom for WooCommerce7.4/10 · Free plan · 7-day trial

    A WooCommerce order inbox that keeps customer conversations tied to purchases.

    Visit Order ChatroomFull verdict →

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More comparisons

All WooCommerce live chat plugins comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update