Best Matrix42 Service Management Alternatives in 2026
The top Matrix42 Service Management alternatives are ServiceNow ITSM, Freshservice and ManageEngine ServiceDesk Plus: 15 ITSM software our editors would look at instead of Matrix42 Service Management, in our ranking order.
Matrix42 Service Management: A broad ITSM suite for teams coordinating incidents, changes, problems, assets, and requests. Where it falls short: pricing is provided by tailored quote rather than published plan amounts..
Switching from Matrix42 Service Management? For most itsm software buyers the best Matrix42 Service Management alternative is ServiceNow ITSM, built for large organizations needing broad ITSM and incident response. On a budget, Jira starts at $7.91/user/mo. ManageEngine ServiceDesk Plus has a free plan, which Matrix42 Service Management does not.
Why People Look for a Matrix42 Service Management Alternative
- Pricing is provided by tailored quote rather than published plan amounts
- The breadth of workflows may exceed the needs of teams seeking a narrow tool
- A 30-day trial is available, but the payment-card requirement is not stated
- No free plan — 3 of the alternatives below have it
Quick Picks by What You Need
- Best overallServiceNow ITSM9.4
Large organizations needing broad ITSM and incident response
Visit ServiceNow ITSM - Lowest priceJira8.5
Paid plans from $7.91/user/mo
Visit Jira - Best free optionManageEngine ServiceDesk Plus9.1
Has a free plan (Matrix42 Service Management has none)
Visit ManageEngine ServiceDesk Plus
All 15 Matrix42 Service Management Alternatives, Ranked
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
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Best forLarge organizations needing broad ITSM and incident response
- Better than Matrix42 Service Management:
- Editor score 9.4 vs 6.6
A broad, quote-based ITSM platform for organizations coordinating incidents and service workflows.
9.4/10★★★★★Visit ServiceNow -
Best forTeams needing established, full-core ITSM
- Better than Matrix42 Service Management:
- Editor score 9.2 vs 6.6
A full-core ITSM suite with annual per-agent pricing and a 14-day trial.
- IT asset management
- Knowledge base
9.2/10★★★★★Visit Freshservice -
Best forCost-conscious teams needing broad IT service desk coverage
- Better than Matrix42 Service Management:
- Free plan
- Editor score 9.1 vs 6.6
Broad ITSM coverage with a free tier and clear per-technician pricing.
- IT asset management
- Knowledge base
9.1/10★★★★★Visit ManageEngine -
Best forTeams prioritizing open-source ITSM and asset inventory
- Better than Matrix42 Service Management:
- Free plan
- Editor score 8.9 vs 6.6
GLPI brings service desk workflows and IT asset records together, with self-hosted and cloud options.
- IT asset management
- Knowledge base
8.9/10★★★★☆Visit GLPI -
Best forEnterprises needing configurable, ITIL-aligned service
- Better than Matrix42 Service Management:
- Editor score 8.8 vs 6.6
A configurable ITSM suite for organizations coordinating service, change, and configuration work.
8.8/10★★★★☆Visit OpenText -
Best forTeams needing a broad service desk and asset management
- Better than Matrix42 Service Management:
- Editor score 8.7 vs 6.6
A mature service desk spanning tickets, assets, self-service, and higher-tier change workflows.
- IT asset management
- Knowledge base
8.7/10★★★★☆Visit TOPdesk -
Best forIT teams needing broad cloud service management
- Better than Matrix42 Service Management:
- Editor score 8.6 vs 6.6
A broad cloud ITSM suite with tiered automation and AI, priced per technician.
- IT asset management
- Knowledge base
8.6/10★★★★☆Visit SolarWinds -
Best forTeams that need flexible work tracking more than full ITSM
- Better than Matrix42 Service Management:
- Free plan
- Editor score 8.5 vs 6.6
A capable work tracker, but not a full ITSM tool for service operations.
8.5/10★★★★☆Visit Jira -
Best forIT teams needing service desk and asset discovery
- Better than Matrix42 Service Management:
- Editor score 8.4 vs 6.6
A paid service desk with asset discovery, workflow tools, and three annual plans.
- IT asset management
- Knowledge base
8.4/10★★★★☆Visit Alloy Software -
Best forMid-market and enterprise teams wanting configurable ITSM
- Better than Matrix42 Service Management:
- Editor score 8.3 vs 6.6
A broad ITSM suite with workflow controls, service catalog, asset management and flexible deployment.
- IT asset management
- Knowledge base
8.3/10★★★★☆Visit Alemba -
Best forTeams needing ITSM, mobile workflows, and 24/7 support
- Better than Matrix42 Service Management:
- Editor score 8.2 vs 6.6
A broad ITSM suite with mobile workflows, AI features, and paid plans starting at $1,499 per year.
- IT asset management
- Knowledge base
8.2/10★★★★☆Visit InvGate -
Best forTeams needing broad ITSM with cloud or self-hosted options
- Better than Matrix42 Service Management:
- Editor score 8.1 vs 6.6
Broad ITSM coverage with cloud and self-hosted options, starting at $89 per agent per month.
- IT asset management
- Knowledge base
8.1/10★★★★☆Visit SysAid -
Best forMid-market teams needing configurable ITSM and mobile tools
- Better than Matrix42 Service Management:
- Editor score 8.0 vs 6.6
Configurable ITSM with mobile technician tools, but pricing requires a sales inquiry.
- IT asset management
- Knowledge base
8.0/10★★★★☆Visit TeamDynamix -
Best forTeams extending service management beyond IT
- Better than Matrix42 Service Management:
- Editor score 7.9 vs 6.6
ITIL workflows, shared service catalogs and automation in a cloud-only platform.
- IT asset management
- Knowledge base
7.9/10★★★★☆Visit Vivantio -
Best forMid-market and enterprise service teams
- Better than Matrix42 Service Management:
- Editor score 7.7 vs 6.6
A configurable ITSM suite spanning service operations, financial management, GRC and other departments.
- IT asset management
- Knowledge base
7.7/10★★★★☆Visit USU
Matrix42 Service Management Alternatives: Common Questions
What is the best alternative to Matrix42 Service Management?
ServiceNow ITSM: #1 in our ITSM Software ranking, with an editor score of 9.4 out of 10. A broad, quote-based ITSM platform for organizations coordinating incidents and service workflows.
Is there a free alternative to Matrix42 Service Management?
Yes. ManageEngine ServiceDesk Plus, GLPI and Jira have a free plan or a free tier.
What is the cheapest paid alternative to Matrix42 Service Management?
Of the alternatives here that publish a price, Jira starts lowest, at $7.91/user/mo.
Why do people look for Matrix42 Service Management alternatives?
Pricing is provided by tailored quote rather than published plan amounts; The breadth of workflows may exceed the needs of teams seeking a narrow tool; A 30-day trial is available, but the payment-card requirement is not stated.
How do I switch from Matrix42 Service Management?
Export your data from Matrix42 Service Management (most tools have an export in their settings). Sign up for the alternative; start on its free plan or trial if it has one. Import your export and set up the integrations your team relies on. Run both side by side for a short while, then cancel Matrix42 Service Management.
How to Switch from Matrix42 Service Management
- Export your data from Matrix42 Service Management (most tools have an export in their settings).
- Sign up for the alternative; start on its free plan or trial if it has one.
- Import your export and set up the integrations your team relies on.
- Run both side by side for a short while, then cancel Matrix42 Service Management.
Matrix42 Service Management vs Each Alternative
| # | Tool | Free plan | Paid from | IT asset management | Score |
|---|---|---|---|---|---|
| 21 | Matrix42 Service Management | No | Yes | 6.6 | |
| 1 | ServiceNow ITSM | No | 9.4 | ||
| 2 | Freshservice | No | $19/user/mo | Yes | 9.2 |
| 3 | ManageEngine ServiceDesk Plus | Yes | $13/user/mo | Yes | 9.1 |
| 4 | GLPI | Yes | €19/user/mo | Yes | 8.9 |
| 5 | OpenText SMAX | No | 8.8 | ||
| 6 | TOPdesk | No | £51/user/mo | Yes | 8.7 |
| 7 | SolarWinds Service Desk | No | $39/seat/mo | Yes | 8.6 |
| 8 | Jira | Yes | $7.91/user/mo | 8.5 | |
| 9 | Alloy Navigator | No | $19/user/mo | Yes | 8.4 |
| 10 | Alemba Service Manager | Yes | 8.3 | ||
| 11 | InvGate Service Management | No | $500/user/yr | Yes | 8.2 |
| 12 | SysAid | No | $89/user/mo | Yes | 8.1 |
| 13 | TeamDynamix ITSM | No | Yes | 8.0 | |
| 14 | Vivantio | No | $49/user/mo | Yes | 7.9 |
| 15 | USU IT Service Management | Yes | 7.7 |
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update