Matrix42 Service Management
Matrix42 Service Management: A broad ITSM suite for teams coordinating incidents, changes, problems, assets, and requests. Ranked #21 of 22 in ITSM Software by our editors (6.6/10); pricing: Pricing on request · 30-day trial; best for enterprises needing structured change and problem workflows.
At a glance
- Editor score6.6 / 10
- PricingPricing on request · 30-day trial
- Best forEnterprises needing structured change and problem workflows
- Free planNo
- IT asset managementYes
- Facts checked24 Sep 2026
Where it wins
- Structured workflows cover standard, normal, and emergency changes.
- Tickets connect to service catalog, knowledge, asset, and configuration context.
- Automation and AI assist with workflow activities and ticket preparation.
Where it doesn't
- Pricing is provided by tailored quote rather than published plan amounts.
- The breadth of workflows may exceed the needs of teams seeking a narrow tool.
- A 30-day trial is available, but the payment-card requirement is not stated.
Our verdict on Matrix42 Service Management
Matrix42 Service Management is an ITSM platform for organizations coordinating service requests, incidents, changes, knowledge, and IT assets. Its service desk and employee self-service portal connect requests with catalog entries, configuration and asset context, workflows, and reporting. The product is aimed at mid-market and enterprise organizations, particularly those that need structured change and problem processes. It offers cloud and self-hosted deployment, including managed cloud, private cloud, and on-premises options.
The workflow scope spans incident registration through closure, standard, normal, and emergency changes, and problem management for recurring incidents, root-cause investigation, workarounds, and solutions. A service catalog supports employee requests, while knowledge articles are searchable by service desk agents and end users. Service, asset, and configuration-item context is linked to service-management records. Automation supports approvals, tasks, notifications, integrations, and technical actions; operational dashboards, reporting, analytics, and AI-assisted ticket preparation and knowledge discovery round out the operational toolkit. Organizations wanting ITSM processes that can extend into other business departments may also find the platform's scope relevant.
According to Matrix42's pricing page, products can be tried free for 30 days, while pricing is provided by tailored quote rather than published plan amounts. That makes it harder to compare costs from published plan tiers, and the trial's payment-card requirement is not stated. Buyers should consider this product when they want a broad ITSM system, deployment choice, and formal change and problem workflows. Teams looking for a narrowly focused tool or a straightforward published-price comparison may prefer to evaluate alternatives.
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Matrix42 Service Management pricing
Matrix42 Service Management fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Incident management | Yes |
| Change management | Yes |
| IT asset management | Yes |
| Workflow automation | Yes |
| Knowledge base | Yes |
| Deployment | Both |
| Free trial | 30 days |
| Deployment | Cloud, Self-hosted |
| Platforms | Web |
| Compliance & security | GDPR |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Pricing | Pricing on request · 30-day trial (source) |
| Website | matrix42.com |
| Facts checked | 24 Sep 2026 |
Alternatives to Matrix42 Service Management
- ServiceNow ITSMA broad, quote-based ITSM platform for organizations coordinating incidents and service workflows.9.4
- FreshserviceA full-core ITSM suite with annual per-agent pricing and a 14-day trial.9.2
- ManageEngine ServiceDesk PlusBroad ITSM coverage with a free tier and clear per-technician pricing.9.1
See all Matrix42 Service Management alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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