Best Giva ITSM Alternatives in 2026
The top Giva ITSM alternatives are ServiceNow Service Level Management, Xurrent Service Level Management and SolarWinds Service Desk: 15 IT SLA management software our editors would look at instead of Giva ITSM, in our ranking order.
Giva ITSM: Detailed SLA controls and ITSM workflows, with annual plans starting at $76 per agent monthly. Where it falls short: annual plans require at least five licenses..
Switching from Giva ITSM? For most it sla management software buyers the best Giva ITSM alternative is ServiceNow Service Level Management, built for enterprise SLA governance. On a budget, ManageEngine ServiceDesk Plus starts at $13/user/mo, against $76/user/mo for Giva ITSM. ManageEngine ServiceDesk Plus has a free plan, which Giva ITSM does not.
Why People Look for a Giva ITSM Alternative
- Annual plans require at least five licenses
- No free plan; the entry plan costs $76 per agent per month, billed annually
- Its broad ITSM scope may be more than teams seeking SLA tracking alone need
- No free plan — 2 of the alternatives below have it
- Paid from $76/user/mo — ManageEngine ServiceDesk Plus is $13/user/mo
Quick Picks by What You Need
- Best overallServiceNow Service Level Management9.3
Enterprise SLA governance
Visit ServiceNow Service Level Management - Lowest priceManageEngine ServiceDesk Plus8.6
Paid plans from $13/user/mo
Visit ManageEngine ServiceDesk Plus - Best free optionManageEngine ServiceDesk Plus8.6
Has a free plan (Giva ITSM has none)
Visit ManageEngine ServiceDesk Plus
All 15 Giva ITSM Alternatives, Ranked
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
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Best forEnterprise SLA governance
- Better than Giva ITSM:
- Editor score 9.3 vs 7.9
A focused enterprise system for governing SLAs, OLAs, contracts, and service performance.
- Business-hour calendars
- Escalation automation
- SLA reporting
9.3/10★★★★★Visit ServiceNow -
Best forComplex customer SLA programs
- Better than Giva ITSM:
- Editor score 8.8 vs 7.9
A broad SLA platform for complex IT, enterprise service, and managed-service programs.
- Business-hour calendars
- Multi-level SLAs
- Escalation automation
8.8/10★★★★☆Visit Xurrent -
Best forMature IT teams with asset depth
- Better than Giva ITSM:
- Paid from: $39/user/mo vs $76/user/mo
- Editor score 8.7 vs 7.9
A broad ITSM platform for teams that need SLA oversight alongside assets, workflows, and AI.
8.7/10★★★★☆Visit SolarWinds -
Best forBudget-conscious IT service desks
- Better than Giva ITSM:
- Free plan
- Paid from: $13/user/mo vs $76/user/mo
- Editor score 8.6 vs 7.9
A broad ITSM suite with a free plan and low monthly entry price.
8.6/10★★★★☆Visit ManageEngine -
Best forGrowing IT teams wanting a full ITSM suite
- Better than Giva ITSM:
- Paid from: $19/user/mo vs $76/user/mo
- Editor score 8.5 vs 7.9
A broad ITSM suite with SLA management, asset tracking, automation, and mobile access.
8.5/10★★★★☆Visit Freshservice -
Best forEnterprise ITIL and change governance
- Better than Giva ITSM:
- Editor score 8.4 vs 7.9
A broad ITIL-aligned platform for governed service management, change, assets, and configuration.
8.4/10★★★★☆Visit OpenText SMAX -
Best forOpen-source IT asset and SLA management
- Better than Giva ITSM:
- Free plan
- Editor score 8.3 vs 7.9
A broad open-source ITSM suite with SLA tracking, assets, workflows, and self-hosting.
8.3/10★★★★☆Visit GLPI -
Best forEstablished service desks with mobile needs
- Better than Giva ITSM:
- Editor score 8.2 vs 7.9
A broad ITSM platform with SLA management, mobile apps, and tiered pricing.
8.2/10★★★★☆Visit TOPdesk -
Best forLinux-based ticketing and ITIL workflows
- Better than Giva ITSM:
- Editor score 8.1 vs 7.9
A Linux-ready ITSM platform combining ticketing, workflows, CMDB, and self-service.
8.1/10★★★★☆Visit OTRS -
Best forMid-market and enterprise IT service teams
- Better than Giva ITSM:
- Editor score 8.0 vs 7.9
ITSM workflows, SLA reporting, and asset management for mid-market and enterprise teams.
8.0/10★★★★☆Visit TeamDynamix -
Best forOrganizations needing calendar-aware SLAs
A broad ITSM platform for teams managing structured, multi-level service commitments.
- Business-hour calendars
- Multi-level SLAs
- Escalation automation
7.8/10★★★★☆Visit Matrix42 -
Best forTeams needing SLA dashboards and configurable workflows
SLA dashboards, approvals and mobile workflows, with annual plans starting at $1,499.
7.7/10★★★★☆Visit InvGate -
Best forAI-enabled ITSM teams
A broad AI-enabled ITSM suite with strong SLA coverage and a high entry price.
7.6/10★★★★☆Visit SysAid -
Best forMature, broad ITSM environments
A wide ITSM platform for mature teams that need SLA control beyond ticketing.
7.5/10★★★★☆Visit Marval MSM -
Best forEnterprise service management beyond IT
A broad ITSM suite for organizations extending SLA-led service management beyond IT.
7.4/10★★★★☆Visit USU
Giva ITSM Alternatives: Common Questions
What is the best alternative to Giva ITSM?
ServiceNow Service Level Management: #1 in our IT SLA Management Software ranking, with an editor score of 9.3 out of 10. A focused enterprise system for governing SLAs, OLAs, contracts, and service performance.
Is there a free alternative to Giva ITSM?
Yes. ManageEngine ServiceDesk Plus and GLPI have a free plan or a free tier.
What is the cheapest paid alternative to Giva ITSM?
Of the alternatives here that publish a price, ManageEngine ServiceDesk Plus starts lowest, at $13/user/mo.
Why do people look for Giva ITSM alternatives?
Annual plans require at least five licenses; No free plan; the entry plan costs $76 per agent per month, billed annually; Its broad ITSM scope may be more than teams seeking SLA tracking alone need.
How do I switch from Giva ITSM?
Export your data from Giva ITSM (most tools have an export in their settings). Sign up for the alternative; start on its free plan or trial if it has one. Import your export and set up the integrations your team relies on. Run both side by side for a short while, then cancel Giva ITSM.
How to Switch from Giva ITSM
- Export your data from Giva ITSM (most tools have an export in their settings).
- Sign up for the alternative; start on its free plan or trial if it has one.
- Import your export and set up the integrations your team relies on.
- Run both side by side for a short while, then cancel Giva ITSM.
Giva ITSM vs Each Alternative
| # | Tool | Free plan | Paid from | Score |
|---|---|---|---|---|
| 11 | Giva ITSM | No | $76/user/mo | 7.9 |
| 1 | ServiceNow Service Level Management | 9.3 | ||
| 2 | Xurrent Service Level Management | 8.8 | ||
| 3 | SolarWinds Service Desk | No | $39/seat/mo | 8.7 |
| 4 | ManageEngine ServiceDesk Plus | Yes | $13/user/mo | 8.6 |
| 5 | Freshservice | No | $19/user/mo | 8.5 |
| 6 | OpenText SMAX | No | 8.4 | |
| 7 | GLPI | Yes | €19/user/mo | 8.3 |
| 8 | TOPdesk | No | £51/user/mo | 8.2 |
| 9 | OTRS | No | 8.1 | |
| 10 | TeamDynamix ITSM | No | 8.0 | |
| 11 | Matrix42 IT Service Management | No | 7.8 | |
| 12 | InvGate Service Management | No | $500/user/yr | 7.7 |
| 13 | SysAid | No | $89/user/mo | 7.6 |
| 14 | Marval MSM | 7.5 | ||
| 15 | USU IT Service Management | 7.4 |
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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