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Giva ITSM review

#11 of 50 in IT SLA Management Software

Detailed SLA controls and ITSM workflows, with annual plans starting at $76 per agent monthly.

7.9/10Editor score
Visit Giva ITSM
Giva ITSM7.9 Visit Giva ITSM

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Giva ITSM brings SLA management together with incident, problem, and change management for IT teams handling internal service requests. Teams can configure response targets, resolution targets, or both, and link them to severity levels. The product is offered for small, mid-market, and enterprise organizations, with cloud access and iOS, Android, and API platforms.

SLA configuration covers both operational-hour calendars and a 24-hour clock, as well as manual due dates set with a calendar. Countdown icons and dashboard charts make SLA status visible, while breach notifications can go to sequential recipients at configured intervals. This combination suits teams that need more than a single deadline field, particularly where priorities, service hours, and escalation paths differ. REST API access, LDAP synchronization, and web-form ticket creation support intake and connections to existing systems.

According to the vendor’s pricing page, Professional costs $76 per agent per month and Enterprise costs $98, both billed annually; public prices require at least five licenses. Both plans list unlimited storage, unlimited AI Copilot usage, unlimited routine technical support, and free setup assistance. A 30-day trial does not require a credit card. LDAP, Active Directory, Microsoft Azure/ADFS, Google Apps, and Okta are among the listed integrations. Giva also lists SOC 2, GDPR, HIPAA, and PCI DSS compliance, along with SSO SAML and two-factor authentication. Choose it when detailed SLA rules are part of a broader ITSM need; teams seeking a standalone SLA tracker may prefer a narrower tool.

Giva ITSM pros and cons

  • Where it wins
    • Set response and resolution targets by severity and operating hours.
    • Track SLA status with countdown icons and dashboard charts.
    • Escalate breaches to sequential recipients at defined intervals.
  • Where it doesn't
    • Annual plans require at least five licenses.
    • No free plan; the entry plan costs $76 per agent per month, billed annually.
    • Its broad ITSM scope may be more than teams seeking SLA tracking alone need.

Giva ITSM fact sheet, pricing and score →

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