Xurrent Service Level Management
Xurrent Service Level Management: A broad SLA platform for complex IT, enterprise service, and managed-service programs. Ranked #2 of 50 in IT SLA Management Software by our editors (8.8/10); pricing: Pricing on request; best for complex customer SLA programs.
At a glance
- Editor score8.8 / 10
- PricingPricing on request
- Best forComplex customer SLA programs
- SLA scopeBoth
- Founded2010 · Santa Barbara, California, USA
- Facts checked20 Sep 2026
Where it wins
- Configurable targets, calendars, monitoring, warnings, and escalations
- Supports service hierarchies, OLAs, XLAs, and customer-specific offerings
- REST, GraphQL, webhooks, MCP, and iPaaS integration options
Where it doesn't
- License pricing requires a contact-sales process
- Business-hours support applies to Corporate and MSP Corporate plans
- Unlimited ESM is reserved for Enterprise and MSP Enterprise plans
Our verdict on Xurrent Service Level Management
Xurrent Service Level Management helps IT and enterprise service teams define, monitor, and report on service commitments. It supports configurable response and resolution targets, business-hour and service-hour calendars, impact-level and request-category targets, automated breach warnings, escalation policies, and SLA performance reporting. The platform is suited to smaller IT teams, larger enterprises, and managed service providers that need customer-specific service offerings or multi-level service commitments.
The plan structure separates organization size, service scope, and support coverage. Starter includes ITSM functionality and is positioned for smaller organizations or paid proof-of-concept deployments, with email access to customer success and Xurrent Support access. Corporate adds limited ESM for SMB organizations up to 5,000 employees, a pooled customer success manager, and business-hours support. Enterprise adds unlimited ESM, unlimited scale, a named customer success manager, and 24/7 escalation support. MSP Corporate and MSP Enterprise provide comparable service levels for managed service providers, with licenses that can be shared among customers. Pricing uses a contact-sales model.
Its strongest fit is a complex SLA program rather than a narrow ticketing workflow. Real-time compliance monitoring, service calendars, hierarchical services, breach notifications, escalation automation, and reporting cover the operational lifecycle from target definition through review. REST API access to SLA records is complemented by GraphQL API, webhooks, an MCP server, and iPaaS connectors, supporting broader platform integration. Choose Xurrent when SLA governance, customer-specific commitments, and escalation depth matter; teams seeking a simpler, self-service purchasing path may prefer a less structured tool.
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Xurrent Service Level Management pricing
All 5 Xurrent Service Level Management plans and prices →
Xurrent Service Level Management fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| SLA scope | Both |
| Escalation automation | Yes |
| Business-hour calendars | Yes |
| Multi-level SLAs | Yes |
| SLA reporting | Yes |
| API access | Yes |
| Deployment | Cloud, Self-hosted |
| Platforms | Web |
| Compliance & security | SOC 2, ISO 27001, GDPR, SSO/SAML, 2FA |
| Support | Email, Tickets, Community, Docs · 24/7 |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 5 integrations: REST API, GraphQL API, Webhooks, MCP server, iPaaS connectors See all → |
| Pricing | Pricing on request (source) |
| Website | xurrent.com |
| Facts checked | 20 Sep 2026 |
Xurrent Service Level Management integrations
Xurrent Service Level Management lists 5 integrations on its own site.
- REST API
- GraphQL API
- Webhooks
- MCP server
- iPaaS connectors
See all Xurrent Service Level Management integrations →
Alternatives to Xurrent Service Level Management
- ServiceNow Service Level ManagementA focused enterprise system for governing SLAs, OLAs, contracts, and service performance.9.3
- SolarWinds Service DeskA broad ITSM platform for teams that need SLA oversight alongside assets, workflows, and AI.8.7
- ManageEngine ServiceDesk PlusA broad ITSM suite with a free plan and low monthly entry price.8.6
See all Xurrent Service Level Management alternatives →
Xurrent Service Level Management vs the competition
- Xurrent Service Level Management vs ServiceNow Service Level Management
- Xurrent Service Level Management vs SolarWinds Service Desk
- Xurrent Service Level Management vs ManageEngine ServiceDesk Plus
- Xurrent Service Level Management vs Freshservice
- Xurrent Service Level Management vs OpenText SMAX
- Xurrent Service Level Management vs GLPI
Compare Xurrent Service Level Management with any tool side by side →
Also Ranked In
Xurrent Service Level Management is ranked in 2 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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