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Head-to-head · IT SLA Management Software

Xurrent Service Level Management vs GLPI

  • Updated Oct 2026
  • Both researched from official sources
  • 6 checks side by side
Higher score Xurrent Service Level Management #2 in IT SLA Management Software 8.8/10 Pricing on request ✓ 5 of 5 features Visit Xurrent
GLPI #7 in IT SLA Management Software 8.3/10 Free plan · paid from €19/user/mo · 45-day trial Free planFree trial✓ 0 of 5 features Visit GLPI

Xurrent Service Level Management leads on 0 checks, GLPI on 0, and 6 are even. Who comes out ahead on the 6 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreXurrent Service Level Management · 8.8/10
  • Free planonly GLPI
  • Free trialonly GLPI
  • Most featuresXurrent Service Level Management · 5 of 5

Xurrent Service Level Management scores higher on our rubric for it sla management software: 8.8 against 8.3 out of 10; our editors rank them #2 and #7.

Xurrent Service Level Management is the better fit for complex customer SLA programs. GLPI is the better fit for open-source IT asset and SLA management.

  • Xurrent Service Level Management fits best

    Complex customer SLA programs

  • GLPI fits best

    Open-source IT asset and SLA management

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. How we rank.

Side by side

Feature Xurrent Service Level Management 8.8/10 Visit ↗ GLPI 8.3/10 Visit ↗
At a glance
Editor score 8.8 8.3
Ranking #2 in IT SLA Management Software #7 in IT SLA Management Software
Best for Complex customer SLA programs Open-source IT asset and SLA management
Pricing model Paid Free plan + paid
Starting price Pricing on request Free plan · paid from €19/user/mo · 45-day trial
Free plan Not checked yet ✓ (best)
Free trial — 45 days
Deployment Cloud, Self-hosted Cloud, Self-hosted
Platforms Web Web
Support Email, Tickets, Community, Docs · 24/7 Tickets
Integrations 5 integrations 8 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Xurrent Service Level Management 5/5 · GLPI 0/5
Escalation automation ✓ (best) Not checked yet
Business-hour calendars ✓ (best) Not checked yet
Multi-level SLAs ✓ (best) Not checked yet
SLA reporting ✓ (best) Not checked yet
API access ✓ (best) Not checked yet
Specs
SLA scope Both Not checked yet
Our review
Pros
  • Configurable targets, calendars, monitoring, warnings, and escalations
  • Supports service hierarchies, OLAs, XLAs, and customer-specific offerings
  • REST, GraphQL, webhooks, MCP, and iPaaS integration options
  • SLA and OLA tracking includes escalation levels
  • Combines ticketing, catalog, knowledge, assets, and approvals
  • Supports self-hosting, REST API, and selected integrations
Cons
  • License pricing requires a contact-sales process
  • Business-hours support applies to Corporate and MSP Corporate plans
  • Unlimited ESM is reserved for Enterprise and MSP Enterprise plans
  • Cloud pricing starts at €19 per user monthly
  • Private Cloud billing starts at a minimum of 25 users
  • Broader administration scope may exceed narrow SLA needs
Our verdict

Xurrent Service Level Management helps IT and enterprise service teams define, monitor, and report on service commitments. It supports configurable response and resolution targets, business-hour and service-hour calendars, impact-level and…

Read the review →

GLPI is an open-source IT service management platform for organizations that need more than SLA tracking alone. It brings together incident and service-request ticketing, service catalog forms, a self-service interface, knowledge…

Read the review →
  1. Xurrent Service Level ManagementIT SLA Management Software 8.8Pricing on request
  2. GLPIIT SLA Management Software 8.3Free plan · paid from €19/user/mo · 45-day trial

Strengths and trade-offs

  • Xurrent Service Level Management — where it wins

    • Configurable targets, calendars, monitoring, warnings, and escalations
    • Supports service hierarchies, OLAs, XLAs, and customer-specific offerings
    • REST, GraphQL, webhooks, MCP, and iPaaS integration options

    Where it doesn't

    • License pricing requires a contact-sales process
    • Business-hours support applies to Corporate and MSP Corporate plans
    • Unlimited ESM is reserved for Enterprise and MSP Enterprise plans

  • GLPI — where it wins

    • SLA and OLA tracking includes escalation levels
    • Combines ticketing, catalog, knowledge, assets, and approvals
    • Supports self-hosting, REST API, and selected integrations

    Where it doesn't

    • Cloud pricing starts at €19 per user monthly
    • Private Cloud billing starts at a minimum of 25 users
    • Broader administration scope may exceed narrow SLA needs
  • Xurrent Service Level Management8.8/10 · Pricing on request

    A broad SLA platform for complex IT, enterprise service, and managed-service programs.

    Visit XurrentFull verdict →
  • GLPI8.3/10 · Free plan · paid from €19/user/mo · 45-day trial

    A broad open-source ITSM suite with SLA tracking, assets, workflows, and self-hosting.

    Visit GLPIFull verdict →

More comparisons

All IT SLA management software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update