Xurrent Service Level Management vs SolarWinds Service Desk

Xurrent Service Level Management8.8Visit SolarWinds Service Desk8.7Visit

Higher score Xurrent Service Level Management #2 in IT SLA Management Software 8.8/10 Pricing on request ✓ 5 of 5 features Visit Xurrent

vs

SolarWinds Service Desk #3 in IT SLA Management Software 8.7/10 30-day trial Free trial✓ 0 of 5 features Visit SolarWinds

• Xurrent Service Level Management fits best

  Complex customer SLA programs

• SolarWinds Service Desk fits best

  Mature IT teams with asset depth

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Side by side

Feature	Xurrent Service Level Management 8.8/10 Visit ↗	SolarWinds Service Desk 8.7/10 Visit ↗
At a glance
Editor score	8.8	8.7
Ranking	#2 in IT SLA Management Software	#3 in IT SLA Management Software
Best for	Complex customer SLA programs	Mature IT teams with asset depth
Pricing model	Paid	Paid
Starting price	—	$39/seat/mo
Free plan	Not checked yet	—
Free trial	—	30 days
Deployment	Cloud, Self-hosted	Cloud, Mobile
Platforms	Web	Web, iOS, Android
Support	Email, Tickets, Community, Docs · 24/7	Email, Live chat, Phone, Community · 24/7
Compliance	SOC 2, ISO 27001, GDPR, SSO/SAML, 2FA	SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, 2FA
Integrations	5 integrations	200+ integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Xurrent Service Level Management 5/5 · SolarWinds Service Desk 0/5
Escalation automation	✓ (best)	Not checked yet
Business-hour calendars	✓ (best)	Not checked yet
Multi-level SLAs	✓ (best)	Not checked yet
SLA reporting	✓ (best)	Not checked yet
API access	✓ (best)	Not checked yet
Specs
SLA scope	Both	Not checked yet
Our review
Pros	Configurable targets, calendars, monitoring, warnings, and escalations Supports service hierarchies, OLAs, XLAs, and customer-specific offerings REST, GraphQL, webhooks, MCP, and iPaaS integration options	SLA targets, timers, breach monitoring, and reporting Asset management, CMDB, and dependency mapping Self-service, automation, mobile apps, and AI features
Cons	License pricing requires a contact-sales process Business-hours support applies to Corporate and MSP Corporate plans Unlimited ESM is reserved for Enterprise and MSP Enterprise plans	No free plan; annual billing applies to published pricing Advanced automation and AI require higher-priced tiers Broad scope may exceed the needs of smaller IT teams
Our verdict	Xurrent Service Level Management helps IT and enterprise service teams define, monitor, and report on service commitments. It supports configurable response and resolution targets, business-hour and service-hour calendars, impact-level and… Read the review →	SolarWinds Service Desk is a cloud-based IT service management platform for IT teams supporting employees and managing service operations. Its scope covers incident, problem, change, and release management, plus service catalogs,… Read the review →

Strengths and trade-offs

• Xurrent Service Level Management — where it wins

  • Configurable targets, calendars, monitoring, warnings, and escalations
  • Supports service hierarchies, OLAs, XLAs, and customer-specific offerings
  • REST, GraphQL, webhooks, MCP, and iPaaS integration options

  Where it doesn't

  • License pricing requires a contact-sales process
  • Business-hours support applies to Corporate and MSP Corporate plans
  • Unlimited ESM is reserved for Enterprise and MSP Enterprise plans

• SolarWinds Service Desk — where it wins

  • SLA targets, timers, breach monitoring, and reporting
  • Asset management, CMDB, and dependency mapping
  • Self-service, automation, mobile apps, and AI features

  Where it doesn't

  • No free plan; annual billing applies to published pricing
  • Advanced automation and AI require higher-priced tiers
  • Broad scope may exceed the needs of smaller IT teams

• Xurrent Service Level Management8.8/10 · Pricing on request

  A broad SLA platform for complex IT, enterprise service, and managed-service programs.

  Visit XurrentFull verdict →
• SolarWinds Service Desk8.7/10 · 30-day trial

  A broad ITSM platform for teams that need SLA oversight alongside assets, workflows, and AI.

  Visit SolarWindsFull verdict →