Xurrent Service Level Management vs Freshservice

Xurrent Service Level Management8.8Visit Freshservice8.5Visit

Higher score Xurrent Service Level Management #2 in IT SLA Management Software 8.8/10 Pricing on request ✓ 5 of 5 features Visit Xurrent

vs

Freshservice #5 in IT SLA Management Software 8.5/10 14-day trial Free trial✓ 0 of 5 features Visit Freshservice

• Xurrent Service Level Management fits best

  Complex customer SLA programs

• Freshservice fits best

  Growing IT teams wanting a full ITSM suite

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Side by side

Feature	Xurrent Service Level Management 8.8/10 Visit ↗	Freshservice 8.5/10 Visit ↗
At a glance
Editor score	8.8	8.5
Ranking	#2 in IT SLA Management Software	#5 in IT SLA Management Software
Best for	Complex customer SLA programs	Growing IT teams wanting a full ITSM suite
Pricing model	Paid	Paid
Starting price	—	$19/user/mo
Free plan	Not checked yet	—
Free trial	—	14 days
Deployment	Cloud, Self-hosted	Cloud, Mobile
Platforms	Web	Web, iOS, Android
Support	Email, Tickets, Community, Docs · 24/7	Email, Community
Compliance	SOC 2, ISO 27001, GDPR, SSO/SAML, 2FA	SOC 2, GDPR, SSO/SAML
Integrations	5 integrations	2 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Xurrent Service Level Management 5/5 · Freshservice 0/5
Escalation automation	✓ (best)	Not checked yet
Business-hour calendars	✓ (best)	Not checked yet
Multi-level SLAs	✓ (best)	Not checked yet
SLA reporting	✓ (best)	Not checked yet
API access	✓ (best)	Not checked yet
Specs
SLA scope	Both	Not checked yet
Our review
Pros	Configurable targets, calendars, monitoring, warnings, and escalations Supports service hierarchies, OLAs, XLAs, and customer-specific offerings REST, GraphQL, webhooks, MCP, and iPaaS integration options	SLA policies and escalation tracking are included in the Growth plan CMDB, asset lifecycle management, approvals, and workflow automation Web, iOS, Android, API, and integrations with major business platforms
Cons	License pricing requires a contact-sales process Business-hours support applies to Corporate and MSP Corporate plans Unlimited ESM is reserved for Enterprise and MSP Enterprise plans	No perpetual free plan is available SLA management starts with the $49 Growth plan Enterprise pricing is custom, and Freddy AI Copilot is an add-on
Our verdict	Xurrent Service Level Management helps IT and enterprise service teams define, monitor, and report on service commitments. It supports configurable response and resolution targets, business-hour and service-hour calendars, impact-level and… Read the review →	Freshservice is a cloud-based IT service management platform from Freshworks Inc. for IT teams and enterprise service departments. It brings incident, problem, change, asset, service catalog, knowledge management, reporting, workflow… Read the review →

Strengths and trade-offs

• Xurrent Service Level Management — where it wins

  • Configurable targets, calendars, monitoring, warnings, and escalations
  • Supports service hierarchies, OLAs, XLAs, and customer-specific offerings
  • REST, GraphQL, webhooks, MCP, and iPaaS integration options

  Where it doesn't

  • License pricing requires a contact-sales process
  • Business-hours support applies to Corporate and MSP Corporate plans
  • Unlimited ESM is reserved for Enterprise and MSP Enterprise plans

• Freshservice — where it wins

  • SLA policies and escalation tracking are included in the Growth plan
  • CMDB, asset lifecycle management, approvals, and workflow automation
  • Web, iOS, Android, API, and integrations with major business platforms

  Where it doesn't

  • No perpetual free plan is available
  • SLA management starts with the $49 Growth plan
  • Enterprise pricing is custom, and Freddy AI Copilot is an add-on

• Xurrent Service Level Management8.8/10 · Pricing on request

  A broad SLA platform for complex IT, enterprise service, and managed-service programs.

  Visit XurrentFull verdict →
• Freshservice8.5/10 · 14-day trial

  A broad ITSM suite with SLA management, asset tracking, automation, and mobile access.

  Visit FreshserviceFull verdict →