Head-to-head · Small Business CRM
Vtiger CRM vs Bigin by Zoho CRM
Vtiger CRM leads on 0 checks, Bigin by Zoho CRM on 1, and 1 is even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.
Our verdict
- Highest scoreVtiger CRM · 8.8/10
- Lowest starting priceBigin by Zoho CRM · $7/user/mo
- Free planboth
- Free trialonly Bigin by Zoho CRM
Vtiger CRM scores higher on our rubric for small business crm: 8.8 against 8.7 out of 10; our editors rank them #7 and #8.
Bigin by Zoho CRM is cheaper to start at $7/user/mo against $12/user/mo.
Vtiger CRM is the better fit for small firms wanting CRM plus service workflows. Bigin by Zoho CRM is the better fit for small teams needing low-cost sales basics and AI.
- Vtiger CRM fits best
Small firms wanting CRM plus service workflows
- Bigin by Zoho CRM fits best
Small teams needing low-cost sales basics and AI
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Side by side
| Feature | Vtiger CRM 8.8/10 Visit ↗ | Bigin by Zoho CRM 8.7/10 Visit ↗ |
|---|---|---|
| At a glance | ||
| Editor score | 8.8 | 8.7 |
| Ranking | #7 in Small Business CRM | #8 in Small Business CRM |
| Best for | Small firms wanting CRM plus service workflows | Small teams needing low-cost sales basics and AI |
| Pricing model | Free plan + paid | Free plan + paid |
| Starting price | $12/user/mo | $7/user/mo (best) |
| Free plan | ✓ | ✓ |
| Free trial | — | 15 days |
| Deployment | Cloud, Mobile | Cloud, Desktop, Mobile |
| Platforms | Web, iOS, Android | Web, macOS, iOS, Android |
| Support | Email, Live chat · 24/7 | Phone, Email, Live chat |
| Compliance | ISO 27001, GDPR | SOC 2, ISO 27001, GDPR, HIPAA |
| Integrations | 500+ integrations | 19 integrations |
| Built for | Small business, Mid-market, Enterprise | Small business |
| Features Vtiger CRM 0/4 · Bigin by Zoho CRM 0/4 | ||
| Workflow automation | Not checked yet | Not checked yet |
| Email marketing | Not checked yet | Not checked yet |
| Lead scoring | Not checked yet | Not checked yet |
| Sales forecasting | Not checked yet | Not checked yet |
| Specs | ||
| Sales pipelines | Not checked yet | Not checked yet |
| Contact limit | Not checked yet | Not checked yet |
| Our review | ||
| Pros |
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| Cons |
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| Our verdict | Vtiger CRM brings sales, marketing, help desk, project, and inventory workflows into a cloud-based customer relationship management platform. Its lead and contact management, visual deal pipelines, email synchronization, campaigns, support… Read the review → |
Bigin by Zoho CRM is a customer relationship management product for small businesses that want to organize contacts, companies, deals and activities around sales pipelines. It suits teams moving beyond spreadsheets that need core sales… Read the review → |
Strengths and trade-offs
Vtiger CRM — where it wins
- Free plan includes lead and contact management, deal Kanban, and mobile apps
- Paid tiers add marketing automation, portals, forecasting, and service workflows
- Connects with Gmail, Outlook, WhatsApp, QuickBooks, and 500 integrations
Where it doesn't
- The free plan is limited to 3 GB of storage
- Advanced sales and marketing automation starts at $12 per user monthly, billed annually
- Pricing spans multiple tiers, so choosing features may take comparison
Bigin by Zoho CRM — where it wins
- Free tier includes a pipeline, built-in phone and mobile apps
- Annual Express adds team pipelines, email and WhatsApp integration
- Premier and Bigin 360 include AI features and advanced automation
Where it doesn't
- Free is limited to one pipeline, 500 records and three automations
- AI features start with Premier, at $12 per user monthly billed annually
- 24/7 support is not offered
- Vtiger CRM8.8/10 · Free plan
A broad CRM that combines sales, marketing, and service workflows with a free plan.
Visit VtigerFull verdict → - Bigin by Zoho CRM8.7/10 · Free plan · 15-day trial
A low-cost CRM with a free tier, customizable pipelines, automation and mobile apps.
Visit BiginFull verdict →
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All small business CRM comparisons → · Full ranking →
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update