Head-to-head · Small Business CRM
Bitrix24 CRM vs Bigin by Zoho CRM
Bitrix24 CRM leads on 0 checks, Bigin by Zoho CRM on 1, and 1 is even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.
Our verdict
- Highest scoreBitrix24 CRM · 9.1/10
- Lowest starting priceBigin by Zoho CRM · $7/user/mo
- Free planboth
- Free trialboth
Bitrix24 CRM scores higher on our rubric for small business crm: 9.1 against 8.7 out of 10; our editors rank them #4 and #8.
Bigin by Zoho CRM is cheaper to start at $7/user/mo against $49/user/mo.
Bitrix24 CRM is the better fit for teams needing a broad CRM suite or self-hosting. Bigin by Zoho CRM is the better fit for small teams needing low-cost sales basics and AI.
- Bitrix24 CRM fits best
Teams needing a broad CRM suite or self-hosting
- Bigin by Zoho CRM fits best
Small teams needing low-cost sales basics and AI
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Side by side
| Feature | Bitrix24 CRM 9.1/10 Visit ↗ | Bigin by Zoho CRM 8.7/10 Visit ↗ |
|---|---|---|
| At a glance | ||
| Editor score | 9.1 | 8.7 |
| Ranking | #4 in Small Business CRM | #8 in Small Business CRM |
| Best for | Teams needing a broad CRM suite or self-hosting | Small teams needing low-cost sales basics and AI |
| Pricing model | Free plan + paid | Free plan + paid |
| Starting price | $49/mo | $7/user/mo (best) |
| Free plan | ✓ | ✓ |
| Free trial | 15 days | 15 days |
| Free trial length | 15 days · no card needed | 15 days · no card needed |
| Deployment | Cloud, Self-hosted, Desktop, Mobile | Cloud, Desktop, Mobile |
| Platforms | Web, Windows, macOS, iOS, Android | Web, macOS, iOS, Android |
| Support | Live chat, Docs, Email | Phone, Email, Live chat |
| Compliance | GDPR, HIPAA, ISO 27001, PCI DSS, 2FA | SOC 2, ISO 27001, GDPR, HIPAA |
| Integrations | 790+ integrations | 19 integrations |
| Built for | Solo, Small business, Mid-market, Enterprise | Small business |
| Features Bitrix24 CRM 0/4 · Bigin by Zoho CRM 0/4 | ||
| Workflow automation | Not checked yet | Not checked yet |
| Email marketing | Not checked yet | Not checked yet |
| Lead scoring | Not checked yet | Not checked yet |
| Sales forecasting | Not checked yet | Not checked yet |
| Specs | ||
| Sales pipelines | Not checked yet | Not checked yet |
| Contact limit | Not checked yet | Not checked yet |
| Our review | ||
| Pros |
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| Cons |
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| Our verdict | Bitrix24 CRM brings lead, contact, company and deal management together with communications, tasks, workflows and customer support tools. Its combination of CRM and collaboration functions suits solo operators and teams that want sales… Read the review → |
Bigin by Zoho CRM is a customer relationship management product for small businesses that want to organize contacts, companies, deals and activities around sales pipelines. It suits teams moving beyond spreadsheets that need core sales… Read the review → |
Strengths and trade-offs
Bitrix24 CRM — where it wins
- Configurable pipelines, sales tunnels, rules and triggers support varied workflows.
- Free plan includes basic CRM, tasks, calendars, chat and video calls.
- Cloud, desktop, mobile and self-hosted deployment options are available.
Where it doesn't
- Annual entry pricing is $49 per organization per month, a hurdle for very small teams.
- The suite spans CRM and collaboration tools, which may exceed a narrow CRM need.
- Enterprise plan pricing is tiered by organization size.
Bigin by Zoho CRM — where it wins
- Free tier includes a pipeline, built-in phone and mobile apps
- Annual Express adds team pipelines, email and WhatsApp integration
- Premier and Bigin 360 include AI features and advanced automation
Where it doesn't
- Free is limited to one pipeline, 500 records and three automations
- AI features start with Premier, at $12 per user monthly billed annually
- 24/7 support is not offered
- Bitrix24 CRM9.1/10 · Free plan · 15-day trial
A broad CRM suite with a free plan, configurable pipelines and self-hosted deployment.
Visit Bitrix24Full verdict → - Bigin by Zoho CRM8.7/10 · Free plan · 15-day trial
A low-cost CRM with a free tier, customizable pipelines, automation and mobile apps.
Visit BiginFull verdict →
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All small business CRM comparisons → · Full ranking →
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update