Head-to-head · Small Business CRM
Pipedrive vs Bigin by Zoho CRM
Pipedrive leads on 0 checks, Bigin by Zoho CRM on 1, and 0 are even. Who comes out ahead on the 1 yes/no, price and count check where we have data for both products. The editor score weighs everything else too.
Our verdict
- Highest scorePipedrive · 9.2/10
- Free planonly Bigin by Zoho CRM
- Free trialboth
Pipedrive scores higher on our rubric for small business crm: 9.2 against 8.7 out of 10; our editors rank them #3 and #8.
Bigin by Zoho CRM offers free plan; Pipedrive doesn't.
Pipedrive is the better fit for sales teams centered on pipeline execution. Bigin by Zoho CRM is the better fit for small teams needing low-cost sales basics and AI.
- Pipedrive fits best
Sales teams centered on pipeline execution
- Bigin by Zoho CRM fits best
Small teams needing low-cost sales basics and AI
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Side by side
| Feature | Pipedrive 9.2/10 Visit ↗ | Bigin by Zoho CRM 8.7/10 Visit ↗ |
|---|---|---|
| At a glance | ||
| Editor score | 9.2 | 8.7 |
| Ranking | #3 in Small Business CRM | #8 in Small Business CRM |
| Best for | Sales teams centered on pipeline execution | Small teams needing low-cost sales basics and AI |
| Pricing model | Paid | Free plan + paid |
| Starting price | — | $7/user/mo |
| Free plan | — | ✓ (best) |
| Free trial | 14 days | 15 days |
| Free trial length | 14 days · no card needed | 15 days · no card needed |
| Deployment | Cloud, Mobile | Cloud, Desktop, Mobile |
| Platforms | Web, iOS, Android | Web, macOS, iOS, Android |
| Support | Email, Live chat, Phone · 24/7 | Phone, Email, Live chat |
| Compliance | SOC 2, ISO 27001, GDPR, 2FA, SSO/SAML | SOC 2, ISO 27001, GDPR, HIPAA |
| Integrations | 500+ integrations | 19 integrations |
| Built for | Small business, Mid-market | Small business |
| Features Pipedrive 0/4 · Bigin by Zoho CRM 0/4 | ||
| Workflow automation | Not checked yet | Not checked yet |
| Email marketing | Not checked yet | Not checked yet |
| Lead scoring | Not checked yet | Not checked yet |
| Sales forecasting | Not checked yet | Not checked yet |
| Specs | ||
| Sales pipelines | Not checked yet | Not checked yet |
| Contact limit | Not checked yet | Not checked yet |
| Our review | ||
| Pros |
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| Cons |
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| Our verdict | Pipedrive is a cloud and mobile CRM built for small and midsize sales teams that manage leads, contacts, deals and activities around a pipeline. Its central workspace uses Kanban-style visual pipelines, while email synchronization,… Read the review → |
Bigin by Zoho CRM is a customer relationship management product for small businesses that want to organize contacts, companies, deals and activities around sales pipelines. It suits teams moving beyond spreadsheets that need core sales… Read the review → |
Strengths and trade-offs
Pipedrive — where it wins
- Visual Kanban pipelines organize leads, deals, activities and follow-ups.
- 500+ integrations connect Pipedrive with tools such as Slack and QuickBooks.
- AI reporting, email assistance and meeting intelligence support sales work.
Where it doesn't
- No free plan; access starts with paid, seat-based plans.
- Advanced routing, enrichment and security controls require higher tiers.
- Marketing campaigns, documents and projects are optional add-ons.
Bigin by Zoho CRM — where it wins
- Free tier includes a pipeline, built-in phone and mobile apps
- Annual Express adds team pipelines, email and WhatsApp integration
- Premier and Bigin 360 include AI features and advanced automation
Where it doesn't
- Free is limited to one pipeline, 500 records and three automations
- AI features start with Premier, at $12 per user monthly billed annually
- 24/7 support is not offered
- Pipedrive9.2/10 · 14-day trial
A sales-focused CRM with visual pipelines, automation, AI tools and broad integrations.
Visit PipedriveFull verdict → - Bigin by Zoho CRM8.7/10 · Free plan · 15-day trial
A low-cost CRM with a free tier, customizable pipelines, automation and mobile apps.
Visit BiginFull verdict →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update