Head-to-head · Small Business CRM
Bitrix24 CRM vs Vtiger CRM
Bitrix24 CRM leads on 0 checks, Vtiger CRM on 1, and 1 is even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.
Our verdict
- Highest scoreBitrix24 CRM · 9.1/10
- Lowest starting priceVtiger CRM · $12/user/mo
- Free planboth
- Free trialonly Bitrix24 CRM
Bitrix24 CRM scores higher on our rubric for small business crm: 9.1 against 8.8 out of 10; our editors rank them #4 and #7.
Vtiger CRM is cheaper to start at $12/user/mo against $49/user/mo.
Bitrix24 CRM is the better fit for teams needing a broad CRM suite or self-hosting. Vtiger CRM is the better fit for small firms wanting CRM plus service workflows.
- Bitrix24 CRM fits best
Teams needing a broad CRM suite or self-hosting
- Vtiger CRM fits best
Small firms wanting CRM plus service workflows
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Side by side
| Feature | Bitrix24 CRM 9.1/10 Visit ↗ | Vtiger CRM 8.8/10 Visit ↗ |
|---|---|---|
| At a glance | ||
| Editor score | 9.1 | 8.8 |
| Ranking | #4 in Small Business CRM | #7 in Small Business CRM |
| Best for | Teams needing a broad CRM suite or self-hosting | Small firms wanting CRM plus service workflows |
| Pricing model | Free plan + paid | Free plan + paid |
| Starting price | $49/mo | $12/user/mo (best) |
| Free plan | ✓ | ✓ |
| Free trial | 15 days | — |
| Deployment | Cloud, Self-hosted, Desktop, Mobile | Cloud, Mobile |
| Platforms | Web, Windows, macOS, iOS, Android | Web, iOS, Android |
| Support | Live chat, Docs, Email | Email, Live chat · 24/7 |
| Compliance | GDPR, HIPAA, ISO 27001, PCI DSS, 2FA | ISO 27001, GDPR |
| Integrations | 790+ integrations | 500+ integrations |
| Built for | Solo, Small business, Mid-market, Enterprise | Small business, Mid-market, Enterprise |
| Features Bitrix24 CRM 0/4 · Vtiger CRM 0/4 | ||
| Workflow automation | Not checked yet | Not checked yet |
| Email marketing | Not checked yet | Not checked yet |
| Lead scoring | Not checked yet | Not checked yet |
| Sales forecasting | Not checked yet | Not checked yet |
| Specs | ||
| Sales pipelines | Not checked yet | Not checked yet |
| Contact limit | Not checked yet | Not checked yet |
| Our review | ||
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| Cons |
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| Our verdict | Bitrix24 CRM brings lead, contact, company and deal management together with communications, tasks, workflows and customer support tools. Its combination of CRM and collaboration functions suits solo operators and teams that want sales… Read the review → |
Vtiger CRM brings sales, marketing, help desk, project, and inventory workflows into a cloud-based customer relationship management platform. Its lead and contact management, visual deal pipelines, email synchronization, campaigns, support… Read the review → |
Strengths and trade-offs
Bitrix24 CRM — where it wins
- Configurable pipelines, sales tunnels, rules and triggers support varied workflows.
- Free plan includes basic CRM, tasks, calendars, chat and video calls.
- Cloud, desktop, mobile and self-hosted deployment options are available.
Where it doesn't
- Annual entry pricing is $49 per organization per month, a hurdle for very small teams.
- The suite spans CRM and collaboration tools, which may exceed a narrow CRM need.
- Enterprise plan pricing is tiered by organization size.
Vtiger CRM — where it wins
- Free plan includes lead and contact management, deal Kanban, and mobile apps
- Paid tiers add marketing automation, portals, forecasting, and service workflows
- Connects with Gmail, Outlook, WhatsApp, QuickBooks, and 500 integrations
Where it doesn't
- The free plan is limited to 3 GB of storage
- Advanced sales and marketing automation starts at $12 per user monthly, billed annually
- Pricing spans multiple tiers, so choosing features may take comparison
- Bitrix24 CRM9.1/10 · Free plan · 15-day trial
A broad CRM suite with a free plan, configurable pipelines and self-hosted deployment.
Visit Bitrix24Full verdict → - Vtiger CRM8.8/10 · Free plan
A broad CRM that combines sales, marketing, and service workflows with a free plan.
Visit VtigerFull verdict →
More comparisons
All small business CRM comparisons → · Full ranking →
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update