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Head-to-head · Customer Feedback Software

Userback vs Featurebase

  • Updated Sep 2026
  • Both researched from official sources
  • 7 checks side by side
Higher score Userback #4 in Customer Feedback Software 7.6/10 Free plan · paid from $29/mo (annual) · 14-day trial Free plan✓ 6 of 6 features Visit Userback
Featurebase #7 in Customer Feedback Software 7.4/10 Free plan · paid from $29/user/mo (annual) Free plan✓ 5 of 6 features Visit Featurebase

Userback leads on 1 check, Featurebase on 0, and 6 are even. Who comes out ahead on the 7 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreUserback · 7.6/10
  • Free planboth
  • Most featuresUserback · 6 of 6

Userback scores higher on our rubric for customer feedback software: 7.6 against 7.4 out of 10; our editors rank them #4 and #7.

Userback offers sentiment analysis; Featurebase doesn't publish it.

Userback is the better fit for teams collecting rich visual and survey feedback. Featurebase is the better fit for all-in-one feedback and support teams.

  • Userback fits best

    Teams collecting rich visual and survey feedback

  • Featurebase fits best

    All-in-one feedback and support teams

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Side by side

Feature Userback 7.6/10 Visit ↗ Featurebase 7.4/10 Visit ↗
At a glance
Editor score 7.6 7.4
Ranking #4 in Customer Feedback Software #7 in Customer Feedback Software
Best for Teams collecting rich visual and survey feedback All-in-one feedback and support teams
Pricing model Free plan + paid Free plan + paid
Starting price $29/mo Not published
Free plan ✓ ✓
Free trial — —
Deployment Cloud, Browser extension, Mobile Cloud, Mobile
Platforms Web, Chrome extension Web, iOS, Android
Support Email, Live chat, Docs Email, Live chat, Docs
Compliance SOC 2, GDPR, SSO/SAML, 2FA GDPR, SOC 2
Integrations 18 integrations 13 integrations
Built for Solo, Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Userback 6/6 · Featurebase 5/6
NPS surveys ✓ ✓
Feature requests ✓ ✓
Feedback portal ✓ ✓
In-app feedback ✓ ✓
Product roadmap ✓ ✓
Sentiment analysis ✓ (best) Not published
Specs
Feedback response limit Not published Not published
Our review
Pros
  • Annotated screenshots, recordings, console logs, and session replays
  • Surveys, feature requests, voting, roadmaps, and AI analysis
  • Integrations with Jira, Slack, Zendesk, GitHub, and more
  • Combines inbox, feedback portals, surveys, roadmaps, and changelogs
  • Free plan includes unlimited conversations and unified ticketing
  • Supports NPS, CSAT, AI analysis, widgets, and major integrations
Cons
  • Free feedback remains available for 7 days
  • Feature Portal is a paid add-on
  • REST API and webhooks start on Business Plus
  • Advanced workflows and automations begin on the Professional plan
  • SSO and identity management are limited to Enterprise
  • Paid plans use per-seat pricing with annual billing rates
Our verdict

Userback is a SaaS customer-feedback platform for product teams, SaaS companies, startups, agencies, and support teams. It gathers visual feedback through embeddable widgets and a browser extension, with annotated screenshots, video…

Read the review →

Featurebase brings customer support and product feedback into one workspace for startups, product teams, support teams, and go-to-market teams. Its scope covers a unified inbox and ticketing, feedback portals with voting and comments,…

Read the review →
  1. UserbackCustomer Feedback Software 7.6Free plan · paid from $29/mo (annual) · 14-day trial
  2. FeaturebaseCustomer Feedback Software 7.4Free plan · paid from $29/user/mo (annual)

Strengths and trade-offs

  • Userback — where it wins

    • Annotated screenshots, recordings, console logs, and session replays
    • Surveys, feature requests, voting, roadmaps, and AI analysis
    • Integrations with Jira, Slack, Zendesk, GitHub, and more

    Where it doesn't

    • Free feedback remains available for 7 days
    • Feature Portal is a paid add-on
    • REST API and webhooks start on Business Plus

  • Featurebase — where it wins

    • Combines inbox, feedback portals, surveys, roadmaps, and changelogs
    • Free plan includes unlimited conversations and unified ticketing
    • Supports NPS, CSAT, AI analysis, widgets, and major integrations

    Where it doesn't

    • Advanced workflows and automations begin on the Professional plan
    • SSO and identity management are limited to Enterprise
    • Paid plans use per-seat pricing with annual billing rates
  • Userback7.6/10 · Free plan · paid from $29/mo (annual) · 14-day trial

    A broad feedback platform for teams combining visual input, surveys, and product workflows.

    Visit UserbackFull verdict →
  • Featurebase7.4/10 · Free plan · paid from $29/user/mo (annual)

    A broad feedback and support workspace with a useful free plan and AI features.

    Visit FeaturebaseFull verdict →

More comparisons

All customer feedback software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026

Last updated · How we research and update