Userback vs Feedier

Userback7.6Visit Feedier7.1Visit

Higher score Userback #4 in Customer Feedback Software 7.6/10 Free plan · paid from $29/mo (annual) · 14-day trial Free plan✓ 6 of 6 features Visit Userback

vs

Feedier #8 in Customer Feedback Software 7.1/10 Pricing on request ✓ 3 of 6 features Visit Feedier

• Userback fits best

  Teams collecting rich visual and survey feedback

• Feedier fits best

  Analytics-heavy survey programs

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Side by side

Feature	Userback 7.6/10 Visit ↗	Feedier 7.1/10 Visit ↗
At a glance
Editor score	7.6	7.1
Ranking	#4 in Customer Feedback Software	#8 in Customer Feedback Software
Best for	Teams collecting rich visual and survey feedback	Analytics-heavy survey programs
Pricing model	Free plan + paid	Paid
Starting price	$29/mo	Not published
Free plan	✓ (best)	Not published
Free trial	—	—
Deployment	Cloud, Browser extension, Mobile	Cloud
Platforms	Web, Chrome extension	Web
Support	Email, Live chat, Docs	Email, Community, Docs
Compliance	SOC 2, GDPR, SSO/SAML, 2FA	SOC 2, ISO 27001, GDPR, 2FA
Integrations	18 integrations	100+ integrations
Built for	Solo, Small business, Mid-market, Enterprise	Mid-market, Enterprise
Features Userback 6/6 · Feedier 3/6
NPS surveys	✓	✓
Feature requests	✓ (best)	Not published
Feedback portal	✓ (best)	Not published
In-app feedback	✓	✓
Product roadmap	✓ (best)	Not published
Sentiment analysis	✓	✓
Specs
Feedback response limit	Not published	Not published
Our review
Pros	Annotated screenshots, recordings, console logs, and session replays Surveys, feature requests, voting, roadmaps, and AI analysis Integrations with Jira, Slack, Zendesk, GitHub, and more	Combines NPS, CSAT and CES with conditional survey logic AI detects topics and sentiment across centralized feedback Action plans, alerts, reports, APIs and enterprise integrations
Cons	Free feedback remains available for 7 days Feature Portal is a paid add-on REST API and webhooks start on Business Plus	Pricing requires contacting sales Broad enterprise feature set may exceed simple survey needs Access is centered on web and API platforms
Our verdict	Userback is a SaaS customer-feedback platform for product teams, SaaS companies, startups, agencies, and support teams. It gathers visual feedback through embeddable widgets and a browser extension, with annotated screenshots, video… Read the review →	Feedier is a customer intelligence platform for CX teams and complex organizations that need to collect, unify and analyze customer feedback. It supports NPS, CSAT and CES surveys with conditional logic, plus feedback collection through… Read the review →

Strengths and trade-offs

• Userback — where it wins

  • Annotated screenshots, recordings, console logs, and session replays
  • Surveys, feature requests, voting, roadmaps, and AI analysis
  • Integrations with Jira, Slack, Zendesk, GitHub, and more

  Where it doesn't

  • Free feedback remains available for 7 days
  • Feature Portal is a paid add-on
  • REST API and webhooks start on Business Plus

• Feedier — where it wins

  • Combines NPS, CSAT and CES with conditional survey logic
  • AI detects topics and sentiment across centralized feedback
  • Action plans, alerts, reports, APIs and enterprise integrations

  Where it doesn't

  • Pricing requires contacting sales
  • Broad enterprise feature set may exceed simple survey needs
  • Access is centered on web and API platforms

• Userback7.6/10 · Free plan · paid from $29/mo (annual) · 14-day trial

  A broad feedback platform for teams combining visual input, surveys, and product workflows.

  Visit UserbackFull verdict →
• Feedier7.1/10 · Pricing on request

  A feature-rich choice for analytics-heavy feedback programs, with sales-led pricing.

  Visit FeedierFull verdict →