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Head-to-head · Customer Feedback Software

Userback vs Chattermill

  • Updated Sep 2026
  • Both researched from official sources
  • 7 checks side by side
Higher score Userback #4 in Customer Feedback Software 7.6/10 Free plan · paid from $29/mo (annual) · 14-day trial Free plan✓ 6 of 6 features Visit Userback
Chattermill #6 in Customer Feedback Software 7.4/10 Pricing on request ✓ 4 of 6 features Visit Chattermill

Userback leads on 3 checks, Chattermill on 0, and 4 are even. Who comes out ahead on the 7 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreUserback · 7.6/10
  • Free planonly Userback
  • Most featuresUserback · 6 of 6

Userback scores higher on our rubric for customer feedback software: 7.6 against 7.4 out of 10; our editors rank them #4 and #6.

Userback offers free plan; Chattermill doesn't publish it. Userback offers feedback portal; Chattermill doesn't publish it. Userback offers product roadmap; Chattermill doesn't publish it.

Userback is the better fit for teams collecting rich visual and survey feedback. Chattermill is the better fit for AI analysis of omnichannel feedback.

  • Userback fits best

    Teams collecting rich visual and survey feedback

  • Chattermill fits best

    AI analysis of omnichannel feedback

Advertiser disclosure: iTechGuides is reader-supported. We may earn a commission when you click some links. It never changes our verdict. How we rank.

Side by side

Feature Userback 7.6/10 Visit ↗ Chattermill 7.4/10 Visit ↗
At a glance
Editor score 7.6 7.4
Ranking #4 in Customer Feedback Software #6 in Customer Feedback Software
Best for Teams collecting rich visual and survey feedback AI analysis of omnichannel feedback
Pricing model Free plan + paid Paid
Starting price $29/mo Not published
Free plan ✓ (best) Not published
Free trial — —
Deployment Cloud, Browser extension, Mobile Cloud
Platforms Web, Chrome extension Web
Support Email, Live chat, Docs Email, Live chat, Docs
Compliance SOC 2, GDPR, SSO/SAML, 2FA SOC 2, ISO 27001, GDPR, SSO/SAML, 2FA
Integrations 18 integrations 65+ integrations
Built for Solo, Small business, Mid-market, Enterprise Mid-market, Enterprise
Features Userback 6/6 · Chattermill 4/6
NPS surveys ✓ ✓
Feature requests ✓ ✓
Feedback portal ✓ (best) Not published
In-app feedback ✓ ✓
Product roadmap ✓ (best) Not published
Sentiment analysis ✓ ✓
Specs
Feedback response limit Not published Not published
Our review
Pros
  • Annotated screenshots, recordings, console logs, and session replays
  • Surveys, feature requests, voting, roadmaps, and AI analysis
  • Integrations with Jira, Slack, Zendesk, GitHub, and more
  • Unifies feedback from surveys, support, reviews, social, calls, and other sources
  • Connects themes and sentiment with NPS, CSAT, and business-metric impact
  • Offers multilingual analysis, anomaly alerts, dashboards, APIs, and AI-agent access
Cons
  • Free feedback remains available for 7 days
  • Feature Portal is a paid add-on
  • REST API and webhooks start on Business Plus
  • Pricing is custom and based on feedback volume and connected sources
  • Does not create or distribute surveys
  • Focuses on analysis rather than portals, requests, or roadmap management
Our verdict

Userback is a SaaS customer-feedback platform for product teams, SaaS companies, startups, agencies, and support teams. It gathers visual feedback through embeddable widgets and a browser extension, with annotated screenshots, video…

Read the review →

Chattermill is a customer experience intelligence platform for CX, product, insights, support, and operations teams. It consolidates feedback from surveys, support conversations, reviews, social media, calls, and other sources, then…

Read the review →
  1. UserbackCustomer Feedback Software 7.6Free plan · paid from $29/mo (annual) · 14-day trial
  2. ChattermillCustomer Feedback Software 7.4Pricing on request

Strengths and trade-offs

  • Userback — where it wins

    • Annotated screenshots, recordings, console logs, and session replays
    • Surveys, feature requests, voting, roadmaps, and AI analysis
    • Integrations with Jira, Slack, Zendesk, GitHub, and more

    Where it doesn't

    • Free feedback remains available for 7 days
    • Feature Portal is a paid add-on
    • REST API and webhooks start on Business Plus

  • Chattermill — where it wins

    • Unifies feedback from surveys, support, reviews, social, calls, and other sources
    • Connects themes and sentiment with NPS, CSAT, and business-metric impact
    • Offers multilingual analysis, anomaly alerts, dashboards, APIs, and AI-agent access

    Where it doesn't

    • Pricing is custom and based on feedback volume and connected sources
    • Does not create or distribute surveys
    • Focuses on analysis rather than portals, requests, or roadmap management
  • Userback7.6/10 · Free plan · paid from $29/mo (annual) · 14-day trial

    A broad feedback platform for teams combining visual input, surveys, and product workflows.

    Visit UserbackFull verdict →
  • Chattermill7.4/10 · Pricing on request

    A strong choice for AI analysis of feedback across channels, not survey distribution.

    Visit ChattermillFull verdict →

More comparisons

All customer feedback software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026

Last updated · How we research and update