TOPdesk vs Ivanti Service Desk

TOPdesk9.0Visit Ivanti Service Desk8.6Visit

Higher score TOPdesk #3 in Sla Management 9.0/10 Paid ✓ 0 of 2 features Visit TOPdesk

vs

Ivanti Service Desk #6 in Sla Management 8.6/10 Pricing on request ✓ 2 of 2 features Visit Ivanti

• TOPdesk fits best

  Service desks needing SLA within a broader ITSM suite

• Ivanti Service Desk fits best

  Organizations pairing SLAs with service desk workflows

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Side by side

Feature	TOPdesk 9.0/10 Visit ↗	Ivanti Service Desk 8.6/10 Visit ↗
At a glance
Editor score	9.0	8.6
Ranking	#3 in Sla Management	#6 in Sla Management
Best for	Service desks needing SLA within a broader ITSM suite	Organizations pairing SLAs with service desk workflows
Pricing model	Paid	Paid
Starting price	£51/user/mo	Pricing on request
Free plan	—	Not checked yet
Free trial	—	—
Deployment	Cloud, Mobile	Cloud, Self-hosted, Desktop, Mobile
Platforms	Web, iOS, Android	Web, iOS, Android
Support	Email, Phone, Docs, Community	Phone, Community, Docs
Compliance	SOC 2, GDPR, SSO/SAML	SOC 2, ISO 27001
Integrations	100+ integrations	1,000+ integrations
Built for	Small business, Mid-market, Enterprise	Mid-market, Enterprise
Features TOPdesk 0/2 · Ivanti Service Desk 2/2
Breach alerts	Not checked yet	✓ (best)
Business-hours calendars	Not checked yet	✓ (best)
Specs
SLA policy rules	Not checked yet	Not checked yet
SLA reporting	Not checked yet	Advanced
Ticketing integrations	Not checked yet	Not checked yet
Deployment	Not checked yet	Both
Our review
Pros	Combines ticketing, assets, self-service, and knowledge management Includes contract and SLA management in Engaged and Excellent Offers mobile apps, an open API, webhooks, and 100+ integrations	Manage SLA targets and monitor service levels with reporting and dashboards Connect incident, request, catalog, and self-service workflows Choose cloud or self-hosted deployment, with web and mobile access
Cons	SLA management starts with the £72 Engaged plan No free plan is offered The £51 Essential plan does not include change or problem management	Broader IT service management may be more than SLA-focused teams need Pricing is contact-sales rather than publicly listed Workflow configuration and service-management scope may require planning
Our verdict	TOPdesk brings service desk work together across incident and ticket management, asset records, a self-service portal, and a searchable knowledge base. It is aimed at IT and other service teams that want requests, tasks, and assets handled… Read the review →	Ivanti Service Desk, now marketed as Ivanti ITSM, combines service-level management with a broader IT service desk. It is aimed at mid-market and enterprise organizations that want SLA targets alongside incident and request handling,… Read the review →

Strengths and trade-offs

• TOPdesk — where it wins

  • Combines ticketing, assets, self-service, and knowledge management
  • Includes contract and SLA management in Engaged and Excellent
  • Offers mobile apps, an open API, webhooks, and 100+ integrations

  Where it doesn't

  • SLA management starts with the £72 Engaged plan
  • No free plan is offered
  • The £51 Essential plan does not include change or problem management

• Ivanti Service Desk — where it wins

  • Manage SLA targets and monitor service levels with reporting and dashboards
  • Connect incident, request, catalog, and self-service workflows
  • Choose cloud or self-hosted deployment, with web and mobile access

  Where it doesn't

  • Broader IT service management may be more than SLA-focused teams need
  • Pricing is contact-sales rather than publicly listed
  • Workflow configuration and service-management scope may require planning

• TOPdesk9.0/10 · Paid

  A broader ITSM suite with SLA management in Engaged and Excellent plans.

  Visit TOPdeskFull verdict →
• Ivanti Service Desk8.6/10 · Pricing on request

  A broad service desk with SLA controls, reporting, and configurable workflows.

  Visit IvantiFull verdict →