Head-to-head · Sla Management
SolarWinds Service Desk vs Ivanti Service Desk
SolarWinds Service Desk leads on 0 checks, Ivanti Service Desk on 0, and 3 are even. Who comes out ahead on the 3 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.
Our verdict
- Highest scoreSolarWinds Service Desk · 9.2/10
- Free trialonly SolarWinds Service Desk
- Most featuresIvanti Service Desk · 2 of 2
SolarWinds Service Desk scores higher on our rubric for sla management: 9.2 against 8.6 out of 10; our editors rank them #2 and #6.
SolarWinds Service Desk is the better fit for IT teams adding SLA policies to service desk operations. Ivanti Service Desk is the better fit for organizations pairing SLAs with service desk workflows.
- SolarWinds Service Desk fits best
IT teams adding SLA policies to service desk operations
- Ivanti Service Desk fits best
Organizations pairing SLAs with service desk workflows
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Side by side
| Feature | SolarWinds Service Desk 9.2/10 Visit ↗ | Ivanti Service Desk 8.6/10 Visit ↗ |
|---|---|---|
| At a glance | ||
| Editor score | 9.2 | 8.6 |
| Ranking | #2 in Sla Management | #6 in Sla Management |
| Best for | IT teams adding SLA policies to service desk operations | Organizations pairing SLAs with service desk workflows |
| Pricing model | Paid | Paid |
| Starting price | $39/seat/mo | Pricing on request |
| Free plan | — | Not checked yet |
| Free trial | 30 days | — |
| Deployment | Cloud, Mobile | Cloud, Self-hosted, Desktop, Mobile |
| Platforms | Web, iOS, Android | Web, iOS, Android |
| Support | Email, Live chat, Phone, Community · 24/7 | Phone, Community, Docs |
| Compliance | SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, 2FA | SOC 2, ISO 27001 |
| Integrations | 200+ integrations | 1,000+ integrations |
| Built for | Small business, Mid-market, Enterprise | Mid-market, Enterprise |
| Features SolarWinds Service Desk 0/2 · Ivanti Service Desk 2/2 | ||
| Breach alerts | Not checked yet | ✓ (best) |
| Business-hours calendars | Not checked yet | ✓ (best) |
| Specs | ||
| SLA policy rules | Not checked yet | Not checked yet |
| SLA reporting | Not checked yet | Advanced |
| Ticketing integrations | Not checked yet | Not checked yet |
| Deployment | Not checked yet | Both |
| Our review | ||
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| Cons |
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| Our verdict | SolarWinds Service Desk is a cloud IT service management product for IT teams handling employee incidents and service requests. It combines ticket routing and prioritization with SLA policies, response and resolution targets, timers, and… Read the review → |
Ivanti Service Desk, now marketed as Ivanti ITSM, combines service-level management with a broader IT service desk. It is aimed at mid-market and enterprise organizations that want SLA targets alongside incident and request handling,… Read the review → |
Strengths and trade-offs
SolarWinds Service Desk — where it wins
- SLA targets, timers, and breach monitoring sit alongside ticket management.
- Asset records connect with incidents and configuration items.
- Web, mobile, API access, and integrations support connected service workflows.
Where it doesn't
- SLA management is part of broader IT service management, not the sole focus.
- Essentials starts at $39 per technician per month with annual billing.
- Additional IT asset management pricing may apply.
Ivanti Service Desk — where it wins
- Manage SLA targets and monitor service levels with reporting and dashboards
- Connect incident, request, catalog, and self-service workflows
- Choose cloud or self-hosted deployment, with web and mobile access
Where it doesn't
- Broader IT service management may be more than SLA-focused teams need
- Pricing is contact-sales rather than publicly listed
- Workflow configuration and service-management scope may require planning
- SolarWinds Service Desk9.2/10 · 30-day trial
A broad service desk with SLA controls, reporting, and asset-linked ticket workflows.
Visit SolarWindsFull verdict → - Ivanti Service Desk8.6/10 · Pricing on request
A broad service desk with SLA controls, reporting, and configurable workflows.
Visit IvantiFull verdict →
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All sla management comparisons → · Full ranking →
Reviewed by iTechGuides Editors · Editorial team · Updated Nov 2026
Last updated · How we research and update