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Head-to-head · Sla Management

SolarWinds Service Desk vs Vivantio

  • Updated Nov 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score SolarWinds Service Desk #2 in Sla Management 9.2/10 30-day trial Free trial✓ 0 of 2 features Visit SolarWinds
Vivantio #7 in Sla Management 8.5/10 Paid ✓ 0 of 2 features Visit Vivantio

SolarWinds Service Desk leads on 1 check, Vivantio on 0, and 1 is even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreSolarWinds Service Desk · 9.2/10
  • Lowest starting priceSolarWinds Service Desk · $39/seat/mo
  • Free trialonly SolarWinds Service Desk

SolarWinds Service Desk scores higher on our rubric for sla management: 9.2 against 8.5 out of 10; our editors rank them #2 and #7.

SolarWinds Service Desk is cheaper to start at $39/user/mo against $49/user/mo.

SolarWinds Service Desk is the better fit for IT teams adding SLA policies to service desk operations. Vivantio is the better fit for cross-department service teams adding SLA tracking.

  • SolarWinds Service Desk fits best

    IT teams adding SLA policies to service desk operations

  • Vivantio fits best

    Cross-department service teams adding SLA tracking

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Side by side

Feature SolarWinds Service Desk 9.2/10 Visit ↗ Vivantio 8.5/10 Visit ↗
At a glance
Editor score 9.2 8.5
Ranking #2 in Sla Management #7 in Sla Management
Best for IT teams adding SLA policies to service desk operations Cross-department service teams adding SLA tracking
Pricing model Paid Paid
Starting price $39/seat/mo (best) $49/user/mo
Free plan — —
Free trial 30 days —
Deployment Cloud, Mobile Cloud
Platforms Web, iOS, Android Web
Compliance SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, 2FA SOC 2, ISO 27001, HIPAA
Integrations 200+ integrations 600+ integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features SolarWinds Service Desk 0/2 · Vivantio 0/2
Breach alerts Not checked yet Not checked yet
Business-hours calendars Not checked yet Not checked yet
Specs
SLA policy rules Not checked yet Not checked yet
SLA reporting Not checked yet Not checked yet
Ticketing integrations Not checked yet Not checked yet
Deployment Not checked yet Cloud
Our review
Pros
  • SLA targets, timers, and breach monitoring sit alongside ticket management.
  • Asset records connect with incidents and configuration items.
  • Web, mobile, API access, and integrations support connected service workflows.
  • Tracks SLAs alongside incident, change and service request workflows
  • Combines service catalogs, employee portal and knowledge management
  • Supports 600+ integrations, API access and cross-department reporting
Cons
  • SLA management is part of broader IT service management, not the sole focus.
  • Essentials starts at $39 per technician per month with annual billing.
  • Additional IT asset management pricing may apply.
  • SLA tracking is part of a broader service management platform
  • No free plan; the published starting price is $49 per agent monthly, billed annually
  • The feature set may exceed the needs of teams seeking SLA tracking alone
Our verdict

SolarWinds Service Desk is a cloud IT service management product for IT teams handling employee incidents and service requests. It combines ticket routing and prioritization with SLA policies, response and resolution targets, timers, and…

Read the review →

Vivantio brings ITIL service management and SLA tracking together with tools for HR, Facilities, Finance, customer service and other service teams. Its cloud platform supports separate departmental workspaces with shared administration and…

Read the review →
  1. SolarWinds Service DeskSla Management 9.230-day trial
  2. VivantioSla Management 8.5Paid

Strengths and trade-offs

  • SolarWinds Service Desk — where it wins

    • SLA targets, timers, and breach monitoring sit alongside ticket management.
    • Asset records connect with incidents and configuration items.
    • Web, mobile, API access, and integrations support connected service workflows.

    Where it doesn't

    • SLA management is part of broader IT service management, not the sole focus.
    • Essentials starts at $39 per technician per month with annual billing.
    • Additional IT asset management pricing may apply.

  • Vivantio — where it wins

    • Tracks SLAs alongside incident, change and service request workflows
    • Combines service catalogs, employee portal and knowledge management
    • Supports 600+ integrations, API access and cross-department reporting

    Where it doesn't

    • SLA tracking is part of a broader service management platform
    • No free plan; the published starting price is $49 per agent monthly, billed annually
    • The feature set may exceed the needs of teams seeking SLA tracking alone

More comparisons

All sla management comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Nov 2026

Last updated · How we research and update