SolarWinds Service Desk vs InvGate Service Management

SolarWinds Service Desk9.2Visit InvGate Service Management8.3Visit

Higher score SolarWinds Service Desk #2 in Sla Management 9.2/10 30-day trial Free trial✓ 0 of 2 features Visit SolarWinds

vs

InvGate Service Management #8 in Sla Management 8.3/10 30-day trial Free trial✓ 0 of 2 features Visit InvGate

• SolarWinds Service Desk fits best

  IT teams adding SLA policies to service desk operations

• InvGate Service Management fits best

  Service desks needing SLA tools in a wider ITSM suite

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Side by side

Feature	SolarWinds Service Desk 9.2/10 Visit ↗	InvGate Service Management 8.3/10 Visit ↗
At a glance
Editor score	9.2	8.3
Ranking	#2 in Sla Management	#8 in Sla Management
Best for	IT teams adding SLA policies to service desk operations	Service desks needing SLA tools in a wider ITSM suite
Pricing model	Paid	Paid
Starting price	$39/seat/mo	$500/user/yr
Free plan	—	—
Free trial	30 days	30 days
Free trial length	30 days	30 days · no card needed
Deployment	Cloud, Mobile	Cloud, Self-hosted, Mobile
Platforms	Web, iOS, Android	Web, iOS, Android
Support	Email, Live chat, Phone, Community · 24/7	Live chat, Email, Community · 24/7
Compliance	SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, 2FA	SOC 2, GDPR, SSO/SAML, 2FA
Integrations	200+ integrations	16 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features SolarWinds Service Desk 0/2 · InvGate Service Management 0/2
Breach alerts	Not checked yet	Not checked yet
Business-hours calendars	Not checked yet	Not checked yet
Specs
SLA policy rules	Not checked yet	Not checked yet
SLA reporting	Not checked yet	Not checked yet
Ticketing integrations	Not checked yet	Not checked yet
Deployment	Not checked yet	Not checked yet
Our review
Pros	SLA targets, timers, and breach monitoring sit alongside ticket management. Asset records connect with incidents and configuration items. Web, mobile, API access, and integrations support connected service workflows.	Tracks SLAs and OLAs with dashboards and reporting Combines a self-service portal, knowledge base, and approvals Offers mobile apps, integrations, and self-hosted deployment
Cons	SLA management is part of broader IT service management, not the sole focus. Essentials starts at $39 per technician per month with annual billing. Additional IT asset management pricing may apply.	Pro is priced per agent annually SLA management sits within a broader ITSM product Detailed asset inventory is a separate InvGate product
Our verdict	SolarWinds Service Desk is a cloud IT service management product for IT teams handling employee incidents and service requests. It combines ticket routing and prioritization with SLA policies, response and resolution targets, timers, and… Read the review →	InvGate Service Management brings ticket and incident handling, service requests, and internal service workflows into one IT service management platform. For service desks, it combines service-level agreement (SLA) and operational-level… Read the review →

Strengths and trade-offs

• SolarWinds Service Desk — where it wins

  • SLA targets, timers, and breach monitoring sit alongside ticket management.
  • Asset records connect with incidents and configuration items.
  • Web, mobile, API access, and integrations support connected service workflows.

  Where it doesn't

  • SLA management is part of broader IT service management, not the sole focus.
  • Essentials starts at $39 per technician per month with annual billing.
  • Additional IT asset management pricing may apply.

• InvGate Service Management — where it wins

  • Tracks SLAs and OLAs with dashboards and reporting
  • Combines a self-service portal, knowledge base, and approvals
  • Offers mobile apps, integrations, and self-hosted deployment

  Where it doesn't

  • Pro is priced per agent annually
  • SLA management sits within a broader ITSM product
  • Detailed asset inventory is a separate InvGate product

• SolarWinds Service Desk9.2/10 · 30-day trial

  A broad service desk with SLA controls, reporting, and asset-linked ticket workflows.

  Visit SolarWindsFull verdict →
• InvGate Service Management8.3/10 · 30-day trial

  SLA and OLA management within a broader ITSM suite, starting at $1,499 per year.

  Visit InvGateFull verdict →