Head-to-head · Sla Management
Ivanti Service Desk vs InvGate Service Management
Ivanti Service Desk leads on 0 checks, InvGate Service Management on 0, and 3 are even. Who comes out ahead on the 3 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.
Our verdict
- Highest scoreIvanti Service Desk · 8.6/10
- Free trialonly InvGate Service Management
- Most featuresIvanti Service Desk · 2 of 2
Ivanti Service Desk scores higher on our rubric for sla management: 8.6 against 8.3 out of 10; our editors rank them #6 and #8.
Ivanti Service Desk is the better fit for organizations pairing SLAs with service desk workflows. InvGate Service Management is the better fit for service desks needing SLA tools in a wider ITSM suite.
- Ivanti Service Desk fits best
Organizations pairing SLAs with service desk workflows
- InvGate Service Management fits best
Service desks needing SLA tools in a wider ITSM suite
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Side by side
| Feature | Ivanti Service Desk 8.6/10 Visit ↗ | InvGate Service Management 8.3/10 Visit ↗ |
|---|---|---|
| At a glance | ||
| Editor score | 8.6 | 8.3 |
| Ranking | #6 in Sla Management | #8 in Sla Management |
| Best for | Organizations pairing SLAs with service desk workflows | Service desks needing SLA tools in a wider ITSM suite |
| Pricing model | Paid | Paid |
| Starting price | Pricing on request | $500/user/yr |
| Free plan | Not checked yet | — |
| Free trial | — | 30 days |
| Deployment | Cloud, Self-hosted, Desktop, Mobile | Cloud, Self-hosted, Mobile |
| Platforms | Web, iOS, Android | Web, iOS, Android |
| Support | Phone, Community, Docs | Live chat, Email, Community · 24/7 |
| Compliance | SOC 2, ISO 27001 | SOC 2, GDPR, SSO/SAML, 2FA |
| Integrations | 1,000+ integrations | 16 integrations |
| Built for | Mid-market, Enterprise | Small business, Mid-market, Enterprise |
| Features Ivanti Service Desk 2/2 · InvGate Service Management 0/2 | ||
| Breach alerts | ✓ (best) | Not checked yet |
| Business-hours calendars | ✓ (best) | Not checked yet |
| Specs | ||
| SLA policy rules | Not checked yet | Not checked yet |
| SLA reporting | Advanced | Not checked yet |
| Ticketing integrations | Not checked yet | Not checked yet |
| Deployment | Both | Not checked yet |
| Our review | ||
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| Cons |
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| Our verdict | Ivanti Service Desk, now marketed as Ivanti ITSM, combines service-level management with a broader IT service desk. It is aimed at mid-market and enterprise organizations that want SLA targets alongside incident and request handling,… Read the review → |
InvGate Service Management brings ticket and incident handling, service requests, and internal service workflows into one IT service management platform. For service desks, it combines service-level agreement (SLA) and operational-level… Read the review → |
Strengths and trade-offs
Ivanti Service Desk — where it wins
- Manage SLA targets and monitor service levels with reporting and dashboards
- Connect incident, request, catalog, and self-service workflows
- Choose cloud or self-hosted deployment, with web and mobile access
Where it doesn't
- Broader IT service management may be more than SLA-focused teams need
- Pricing is contact-sales rather than publicly listed
- Workflow configuration and service-management scope may require planning
InvGate Service Management — where it wins
- Tracks SLAs and OLAs with dashboards and reporting
- Combines a self-service portal, knowledge base, and approvals
- Offers mobile apps, integrations, and self-hosted deployment
Where it doesn't
- Pro is priced per agent annually
- SLA management sits within a broader ITSM product
- Detailed asset inventory is a separate InvGate product
- Ivanti Service Desk8.6/10 · Pricing on request
A broad service desk with SLA controls, reporting, and configurable workflows.
Visit IvantiFull verdict → - InvGate Service Management8.3/10 · 30-day trial
SLA and OLA management within a broader ITSM suite, starting at $1,499 per year.
Visit InvGateFull verdict →
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All sla management comparisons → · Full ranking →
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update