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Head-to-head · Sla Management

ServiceNow Service Level Management vs Ivanti Service Desk

  • Updated Nov 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score ServiceNow Service Level Management #1 in Sla Management 9.4/10 Pricing on request ✓ 0 of 2 features Visit ServiceNow
Ivanti Service Desk #6 in Sla Management 8.6/10 Pricing on request ✓ 2 of 2 features Visit Ivanti

ServiceNow Service Level Management leads on 0 checks, Ivanti Service Desk on 0, and 2 are even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreServiceNow Service Level Management · 9.4/10
  • Most featuresIvanti Service Desk · 2 of 2

ServiceNow Service Level Management scores higher on our rubric for sla management: 9.4 against 8.6 out of 10; our editors rank them #1 and #6.

ServiceNow Service Level Management is the better fit for enterprises standardizing SLA operations. Ivanti Service Desk is the better fit for organizations pairing SLAs with service desk workflows.

  • ServiceNow Service Level Management fits best

    Enterprises standardizing SLA operations

  • Ivanti Service Desk fits best

    Organizations pairing SLAs with service desk workflows

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature ServiceNow Service Level Management 9.4/10 Visit ↗ Ivanti Service Desk 8.6/10 Visit ↗
At a glance
Editor score 9.4 8.6
Ranking #1 in Sla Management #6 in Sla Management
Best for Enterprises standardizing SLA operations Organizations pairing SLAs with service desk workflows
Pricing model Paid Paid
Starting price Pricing on request Pricing on request
Free plan Not checked yet Not checked yet
Free trial — —
Deployment Cloud Cloud, Self-hosted, Desktop, Mobile
Platforms Web Web, iOS, Android
Support Community, Docs Phone, Community, Docs
Compliance SOC 2, ISO 27001, GDPR SOC 2, ISO 27001
Built for Enterprise Mid-market, Enterprise
Features ServiceNow Service Level Management 0/2 · Ivanti Service Desk 2/2
Breach alerts Not checked yet ✓ (best)
Business-hours calendars Not checked yet ✓ (best)
Specs
SLA policy rules Not checked yet Not checked yet
SLA reporting Not checked yet Advanced
Ticketing integrations Not checked yet Not checked yet
Deployment Not checked yet Both
Our review
Pros
  • Centralizes SLAs, OLAs, and underpinning contracts
  • Tracks SLA progress with timers, timelines, and breach warnings
  • Supports business-time schedules, holidays, and configurable reporting
  • Manage SLA targets and monitor service levels with reporting and dashboards
  • Connect incident, request, catalog, and self-service workflows
  • Choose cloud or self-hosted deployment, with web and mobile access
Cons
  • Pricing is available through contact with sales
  • Designed for enterprise organizations, not a narrow standalone SLA need
  • Runs in the cloud as part of the ServiceNow AI Platform
  • Broader IT service management may be more than SLA-focused teams need
  • Pricing is contact-sales rather than publicly listed
  • Workflow configuration and service-management scope may require planning
Our verdict

ServiceNow Service Level Management helps organizations define, monitor, and report on service-level agreements with customers, employees, and vendors. It also centralizes operational level agreements and underpinning contracts, making it…

Read the review →

Ivanti Service Desk, now marketed as Ivanti ITSM, combines service-level management with a broader IT service desk. It is aimed at mid-market and enterprise organizations that want SLA targets alongside incident and request handling,…

Read the review →
  1. ServiceNow Service Level ManagementSla Management 9.4Pricing on request
  2. Ivanti Service DeskSla Management 8.6Pricing on request

Strengths and trade-offs

  • ServiceNow Service Level Management — where it wins

    • Centralizes SLAs, OLAs, and underpinning contracts
    • Tracks SLA progress with timers, timelines, and breach warnings
    • Supports business-time schedules, holidays, and configurable reporting

    Where it doesn't

    • Pricing is available through contact with sales
    • Designed for enterprise organizations, not a narrow standalone SLA need
    • Runs in the cloud as part of the ServiceNow AI Platform

  • Ivanti Service Desk — where it wins

    • Manage SLA targets and monitor service levels with reporting and dashboards
    • Connect incident, request, catalog, and self-service workflows
    • Choose cloud or self-hosted deployment, with web and mobile access

    Where it doesn't

    • Broader IT service management may be more than SLA-focused teams need
    • Pricing is contact-sales rather than publicly listed
    • Workflow configuration and service-management scope may require planning
  • ServiceNow Service Level Management9.4/10 · Pricing on request

    A broad SLA and OLA management tool for enterprises standardizing service operations.

    Visit ServiceNowFull verdict →
  • Ivanti Service Desk8.6/10 · Pricing on request

    A broad service desk with SLA controls, reporting, and configurable workflows.

    Visit IvantiFull verdict →

More comparisons

All sla management comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Nov 2026

Last updated · How we research and update