Ivanti Service Desk

Paid#6 of 24 in Sla Management

Ivanti Service Desk: A broad service desk with SLA controls, reporting, and configurable workflows. Ranked #6 of 24 in Sla Management by our editors (8.6/10); pricing: Pricing on request; best for organizations pairing SLAs with service desk workflows.

8.6/10★★★★☆Editor score

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At a glance

• Editor score
  8.6 / 10
• Pricing
  Pricing on request
• Best for
  Organizations pairing SLAs with service desk workflows
• Breach alerts
  Yes
• Facts checked
  24 Sep 2026

• Where it wins

  • Manage SLA targets and monitor service levels with reporting and dashboards
  • Connect incident, request, catalog, and self-service workflows
  • Choose cloud or self-hosted deployment, with web and mobile access

• Where it doesn't

  • Broader IT service management may be more than SLA-focused teams need
  • Pricing is contact-sales rather than publicly listed
  • Workflow configuration and service-management scope may require planning

Our verdict on Ivanti Service Desk

Ivanti Service Desk, now marketed as Ivanti ITSM, combines service-level management with a broader IT service desk. It is aimed at mid-market and enterprise organizations that want SLA targets alongside incident and request handling, rather than a standalone SLA tracker. Teams can classify and route tickets, manage service requests and incidents, and provide a service catalog and self-service portal. The product also includes no-code workflow configuration and AI features for ticket summarization and knowledge article generation.

SLA work is connected to day-to-day service delivery: teams can manage agreements, packages, and targets, monitor service levels, and use reporting and dashboards to follow SLA performance. Breach alerts and business-hours handling are supported, with advanced SLA reporting. That breadth can suit organizations coordinating service desk workflows and service commitments in one product. It may be a less natural fit for teams seeking only a narrow tool for tracking SLA deadlines.

According to Ivanti's product information, deployment options include cloud and self-hosted, with web, iOS, and Android access. Its integrations include Workday, ADP, Jira, Microsoft Project, CrowdStrike, Tenable, Wiz, Okta, and Zscaler; Ivanti describes a 1,000-integration ecosystem. SOC 2 and ISO 27001 are listed as compliance support, and support channels include phone, community, and documentation. Pricing is contact-sales. Organizations comparing costs before speaking with sales may prefer a product with published plans; those seeking a wider service-management foundation around SLA operations may find Ivanti's scope a better match.

Your product? Our editors can test Ivanti Service Desk in depth and publish a review, labelled as paid · from $149/mo →

Ivanti Service Desk pricing

Ivanti Service Desk fact sheet

Ivanti Service Desk integrations

Ivanti Service Desk lists 1,000+ integrations on its own site — the 9 named here are the ones its pages call out.

• Workday
• ADP
• Jira
• Microsoft Project
• CrowdStrike
• Tenable
• Wiz
• Okta
• Zscaler

Alternatives to Ivanti Service Desk

• ServiceNow Service Level ManagementA broad SLA and OLA management tool for enterprises standardizing service operations.9.4
• SolarWinds Service DeskA broad service desk with SLA controls, reporting, and asset-linked ticket workflows.9.2
• TOPdeskA broader ITSM suite with SLA management in Engaged and Excellent plans.9.0

See all Ivanti Service Desk alternatives →

Ivanti Service Desk vs the competition

• Ivanti Service Desk vs ServiceNow Service Level Management
• Ivanti Service Desk vs SolarWinds Service Desk
• Ivanti Service Desk vs TOPdesk
• Ivanti Service Desk vs Xurrent Service Level Management
• Ivanti Service Desk vs Alemba Service Manager
• Ivanti Service Desk vs Vivantio

Compare Ivanti Service Desk with any tool side by side →

Featured on iTechGuides

Ivanti Service Desk is listed in our Sla Management directory. Add the badge to your site — it links back to this page.

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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

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Last updated 7 Oct 2026 · How we research and update