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Head-to-head · Sla Management

Xurrent Service Level Management vs Ivanti Service Desk

  • Updated Nov 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score Xurrent Service Level Management #4 in Sla Management 8.9/10 Pricing on request ✓ 0 of 2 features Visit Xurrent
Ivanti Service Desk #6 in Sla Management 8.6/10 Pricing on request ✓ 2 of 2 features Visit Ivanti

Xurrent Service Level Management leads on 0 checks, Ivanti Service Desk on 0, and 2 are even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreXurrent Service Level Management · 8.9/10
  • Most featuresIvanti Service Desk · 2 of 2

Xurrent Service Level Management scores higher on our rubric for sla management: 8.9 against 8.6 out of 10; our editors rank them #4 and #6.

Xurrent Service Level Management is the better fit for teams needing configurable SLA monitoring. Ivanti Service Desk is the better fit for organizations pairing SLAs with service desk workflows.

  • Xurrent Service Level Management fits best

    Teams needing configurable SLA monitoring

  • Ivanti Service Desk fits best

    Organizations pairing SLAs with service desk workflows

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Side by side

Feature Xurrent Service Level Management 8.9/10 Visit ↗ Ivanti Service Desk 8.6/10 Visit ↗
At a glance
Editor score 8.9 8.6
Ranking #4 in Sla Management #6 in Sla Management
Best for Teams needing configurable SLA monitoring Organizations pairing SLAs with service desk workflows
Pricing model Paid Paid
Starting price — Pricing on request
Free plan Not checked yet Not checked yet
Free trial — —
Deployment Cloud, Self-hosted Cloud, Self-hosted, Desktop, Mobile
Platforms Web Web, iOS, Android
Support Email, Tickets, Community, Docs · 24/7 Phone, Community, Docs
Compliance SOC 2, ISO 27001, GDPR, SSO/SAML, 2FA SOC 2, ISO 27001
Integrations 5 integrations 1,000+ integrations
Built for Small business, Mid-market, Enterprise Mid-market, Enterprise
Features Xurrent Service Level Management 0/2 · Ivanti Service Desk 2/2
Breach alerts Not checked yet ✓ (best)
Business-hours calendars Not checked yet ✓ (best)
Specs
SLA policy rules Not checked yet Not checked yet
SLA reporting Not checked yet Advanced
Ticketing integrations Not checked yet Not checked yet
Deployment Not checked yet Both
Our review
Pros
  • Tracks response and resolution targets against business- and service-hour calendars
  • Automates compliance monitoring, breach warnings, and escalation policies
  • Reports on SLA performance and provides API access to SLA records
  • Manage SLA targets and monitor service levels with reporting and dashboards
  • Connect incident, request, catalog, and self-service workflows
  • Choose cloud or self-hosted deployment, with web and mobile access
Cons
  • License pricing requires contacting sales
  • Starter is aimed at smaller organizations or paid proof-of-concept deployments
  • Corporate plans include limited ESM, unlike Enterprise plans
  • Broader IT service management may be more than SLA-focused teams need
  • Pricing is contact-sales rather than publicly listed
  • Workflow configuration and service-management scope may require planning
Our verdict

Xurrent Service Level Management helps IT and enterprise service teams define, monitor, and report on service commitments. Its configurable response and resolution targets, service-hour calendars, impact levels, and request-category…

Read the review →

Ivanti Service Desk, now marketed as Ivanti ITSM, combines service-level management with a broader IT service desk. It is aimed at mid-market and enterprise organizations that want SLA targets alongside incident and request handling,…

Read the review →
  1. Xurrent Service Level ManagementSla Management 8.9Pricing on request
  2. Ivanti Service DeskSla Management 8.6Pricing on request

Strengths and trade-offs

  • Xurrent Service Level Management — where it wins

    • Tracks response and resolution targets against business- and service-hour calendars
    • Automates compliance monitoring, breach warnings, and escalation policies
    • Reports on SLA performance and provides API access to SLA records

    Where it doesn't

    • License pricing requires contacting sales
    • Starter is aimed at smaller organizations or paid proof-of-concept deployments
    • Corporate plans include limited ESM, unlike Enterprise plans

  • Ivanti Service Desk — where it wins

    • Manage SLA targets and monitor service levels with reporting and dashboards
    • Connect incident, request, catalog, and self-service workflows
    • Choose cloud or self-hosted deployment, with web and mobile access

    Where it doesn't

    • Broader IT service management may be more than SLA-focused teams need
    • Pricing is contact-sales rather than publicly listed
    • Workflow configuration and service-management scope may require planning
  • Xurrent Service Level Management8.9/10 · Pricing on request

    Configurable SLA targets, calendars, breach alerts, escalations, and reporting for service teams.

    Visit XurrentFull verdict →
  • Ivanti Service Desk8.6/10 · Pricing on request

    A broad service desk with SLA controls, reporting, and configurable workflows.

    Visit IvantiFull verdict →

More comparisons

All sla management comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Nov 2026

Last updated · How we research and update