Xurrent Service Level Management vs Vivantio

Xurrent Service Level Management8.9Visit Vivantio8.5Visit

Higher score Xurrent Service Level Management #4 in Sla Management 8.9/10 Pricing on request ✓ 0 of 2 features Visit Xurrent

vs

Vivantio #7 in Sla Management 8.5/10 Paid ✓ 0 of 2 features Visit Vivantio

• Xurrent Service Level Management fits best

  Teams needing configurable SLA monitoring

• Vivantio fits best

  Cross-department service teams adding SLA tracking

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Side by side

Feature	Xurrent Service Level Management 8.9/10 Visit ↗	Vivantio 8.5/10 Visit ↗
At a glance
Editor score	8.9	8.5
Ranking	#4 in Sla Management	#7 in Sla Management
Best for	Teams needing configurable SLA monitoring	Cross-department service teams adding SLA tracking
Pricing model	Paid	Paid
Starting price	—	$49/user/mo
Free plan	Not checked yet	—
Free trial	—	—
Deployment	Cloud, Self-hosted	Cloud
Platforms	Web	Web
Compliance	SOC 2, ISO 27001, GDPR, SSO/SAML, 2FA	SOC 2, ISO 27001, HIPAA
Integrations	5 integrations	600+ integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Xurrent Service Level Management 0/2 · Vivantio 0/2
Breach alerts	Not checked yet	Not checked yet
Business-hours calendars	Not checked yet	Not checked yet
Specs
SLA policy rules	Not checked yet	Not checked yet
SLA reporting	Not checked yet	Not checked yet
Ticketing integrations	Not checked yet	Not checked yet
Deployment	Not checked yet	Cloud
Our review
Pros	Tracks response and resolution targets against business- and service-hour calendars Automates compliance monitoring, breach warnings, and escalation policies Reports on SLA performance and provides API access to SLA records	Tracks SLAs alongside incident, change and service request workflows Combines service catalogs, employee portal and knowledge management Supports 600+ integrations, API access and cross-department reporting
Cons	License pricing requires contacting sales Starter is aimed at smaller organizations or paid proof-of-concept deployments Corporate plans include limited ESM, unlike Enterprise plans	SLA tracking is part of a broader service management platform No free plan; the published starting price is $49 per agent monthly, billed annually The feature set may exceed the needs of teams seeking SLA tracking alone
Our verdict	Xurrent Service Level Management helps IT and enterprise service teams define, monitor, and report on service commitments. Its configurable response and resolution targets, service-hour calendars, impact levels, and request-category… Read the review →	Vivantio brings ITIL service management and SLA tracking together with tools for HR, Facilities, Finance, customer service and other service teams. Its cloud platform supports separate departmental workspaces with shared administration and… Read the review →

Strengths and trade-offs

• Xurrent Service Level Management — where it wins

  • Tracks response and resolution targets against business- and service-hour calendars
  • Automates compliance monitoring, breach warnings, and escalation policies
  • Reports on SLA performance and provides API access to SLA records

  Where it doesn't

  • License pricing requires contacting sales
  • Starter is aimed at smaller organizations or paid proof-of-concept deployments
  • Corporate plans include limited ESM, unlike Enterprise plans

• Vivantio — where it wins

  • Tracks SLAs alongside incident, change and service request workflows
  • Combines service catalogs, employee portal and knowledge management
  • Supports 600+ integrations, API access and cross-department reporting

  Where it doesn't

  • SLA tracking is part of a broader service management platform
  • No free plan; the published starting price is $49 per agent monthly, billed annually
  • The feature set may exceed the needs of teams seeking SLA tracking alone

• Xurrent Service Level Management8.9/10 · Pricing on request

  Configurable SLA targets, calendars, breach alerts, escalations, and reporting for service teams.

  Visit XurrentFull verdict →
• Vivantio8.5/10 · Paid

  Broad service management with SLA tracking, automation and departmental workspaces.

  Visit VivantioFull verdict →