Alemba Service Manager vs Vivantio

Alemba Service Manager8.7Visit Vivantio8.5Visit

Higher score Alemba Service Manager #5 in Sla Management 8.7/10 Pricing on request ✓ 0 of 2 features Visit Alemba

vs

Vivantio #7 in Sla Management 8.5/10 Paid ✓ 0 of 2 features Visit Vivantio

• Alemba Service Manager fits best

  Mid-market teams bringing SLA into ITSM

• Vivantio fits best

  Cross-department service teams adding SLA tracking

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Side by side

Feature	Alemba Service Manager 8.7/10 Visit ↗	Vivantio 8.5/10 Visit ↗
At a glance
Editor score	8.7	8.5
Ranking	#5 in Sla Management	#7 in Sla Management
Best for	Mid-market teams bringing SLA into ITSM	Cross-department service teams adding SLA tracking
Pricing model	Paid	Paid
Starting price	Pricing on request	$49/user/mo
Free plan	Not checked yet	—
Free trial	—	—
Deployment	Cloud, Self-hosted	Cloud
Platforms	Web	Web
Compliance	ISO 27001	SOC 2, ISO 27001, HIPAA
Integrations	13 integrations	600+ integrations
Built for	Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Alemba Service Manager 0/2 · Vivantio 0/2
Breach alerts	Not checked yet	Not checked yet
Business-hours calendars	Not checked yet	Not checked yet
Specs
SLA policy rules	Not checked yet	Not checked yet
SLA reporting	Not checked yet	Not checked yet
Ticketing integrations	Not checked yet	Not checked yet
Deployment	Both	Cloud
Our review
Pros	Combines service-level management with incident, change and request workflows Offers no-code workflow automation, a service catalog and a license-free portal Supports cloud or self-hosted deployment and connects through REST API and webhooks	Tracks SLAs alongside incident, change and service request workflows Combines service catalogs, employee portal and knowledge management Supports 600+ integrations, API access and cross-department reporting
Cons	Public plan pricing is not available; prospects must contact sales Its scope extends well beyond dedicated SLA management The breadth of its workflows and service tools may exceed narrower needs	SLA tracking is part of a broader service management platform No free plan; the published starting price is $49 per agent monthly, billed annually The feature set may exceed the needs of teams seeking SLA tracking alone
Our verdict	Alemba Service Manager brings service-level management into a wider IT and enterprise service management suite. It covers incident, problem, change, request, knowledge, asset and configuration management alongside SLA workflows, making it… Read the review →	Vivantio brings ITIL service management and SLA tracking together with tools for HR, Facilities, Finance, customer service and other service teams. Its cloud platform supports separate departmental workspaces with shared administration and… Read the review →

Strengths and trade-offs

• Alemba Service Manager — where it wins

  • Combines service-level management with incident, change and request workflows
  • Offers no-code workflow automation, a service catalog and a license-free portal
  • Supports cloud or self-hosted deployment and connects through REST API and webhooks

  Where it doesn't

  • Public plan pricing is not available; prospects must contact sales
  • Its scope extends well beyond dedicated SLA management
  • The breadth of its workflows and service tools may exceed narrower needs

• Vivantio — where it wins

  • Tracks SLAs alongside incident, change and service request workflows
  • Combines service catalogs, employee portal and knowledge management
  • Supports 600+ integrations, API access and cross-department reporting

  Where it doesn't

  • SLA tracking is part of a broader service management platform
  • No free plan; the published starting price is $49 per agent monthly, billed annually
  • The feature set may exceed the needs of teams seeking SLA tracking alone

• Alemba Service Manager8.7/10 · Pricing on request

  A broad ITSM suite with embedded SLA management, flexible deployment and undisclosed pricing.

  Visit AlembaFull verdict →
• Vivantio8.5/10 · Paid

  Broad service management with SLA tracking, automation and departmental workspaces.

  Visit VivantioFull verdict →