TOPdesk vs Vivantio

TOPdesk9.0Visit Vivantio8.5Visit

Higher score TOPdesk #3 in Sla Management 9.0/10 Paid ✓ 0 of 2 features Visit TOPdesk

vs

Vivantio #7 in Sla Management 8.5/10 Paid ✓ 0 of 2 features Visit Vivantio

• TOPdesk fits best

  Service desks needing SLA within a broader ITSM suite

• Vivantio fits best

  Cross-department service teams adding SLA tracking

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature	TOPdesk 9.0/10 Visit ↗	Vivantio 8.5/10 Visit ↗
At a glance
Editor score	9.0	8.5
Ranking	#3 in Sla Management	#7 in Sla Management
Best for	Service desks needing SLA within a broader ITSM suite	Cross-department service teams adding SLA tracking
Pricing model	Paid	Paid
Starting price	£51/user/mo	$49/user/mo
Free plan	—	—
Free trial	—	—
Deployment	Cloud, Mobile	Cloud
Platforms	Web, iOS, Android	Web
Compliance	SOC 2, GDPR, SSO/SAML	SOC 2, ISO 27001, HIPAA
Integrations	100+ integrations	600+ integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features TOPdesk 0/2 · Vivantio 0/2
Breach alerts	Not checked yet	Not checked yet
Business-hours calendars	Not checked yet	Not checked yet
Specs
SLA policy rules	Not checked yet	Not checked yet
SLA reporting	Not checked yet	Not checked yet
Ticketing integrations	Not checked yet	Not checked yet
Deployment	Not checked yet	Cloud
Our review
Pros	Combines ticketing, assets, self-service, and knowledge management Includes contract and SLA management in Engaged and Excellent Offers mobile apps, an open API, webhooks, and 100+ integrations	Tracks SLAs alongside incident, change and service request workflows Combines service catalogs, employee portal and knowledge management Supports 600+ integrations, API access and cross-department reporting
Cons	SLA management starts with the £72 Engaged plan No free plan is offered The £51 Essential plan does not include change or problem management	SLA tracking is part of a broader service management platform No free plan; the published starting price is $49 per agent monthly, billed annually The feature set may exceed the needs of teams seeking SLA tracking alone
Our verdict	TOPdesk brings service desk work together across incident and ticket management, asset records, a self-service portal, and a searchable knowledge base. It is aimed at IT and other service teams that want requests, tasks, and assets handled… Read the review →	Vivantio brings ITIL service management and SLA tracking together with tools for HR, Facilities, Finance, customer service and other service teams. Its cloud platform supports separate departmental workspaces with shared administration and… Read the review →

Strengths and trade-offs

• TOPdesk — where it wins

  • Combines ticketing, assets, self-service, and knowledge management
  • Includes contract and SLA management in Engaged and Excellent
  • Offers mobile apps, an open API, webhooks, and 100+ integrations

  Where it doesn't

  • SLA management starts with the £72 Engaged plan
  • No free plan is offered
  • The £51 Essential plan does not include change or problem management

• Vivantio — where it wins

  • Tracks SLAs alongside incident, change and service request workflows
  • Combines service catalogs, employee portal and knowledge management
  • Supports 600+ integrations, API access and cross-department reporting

  Where it doesn't

  • SLA tracking is part of a broader service management platform
  • No free plan; the published starting price is $49 per agent monthly, billed annually
  • The feature set may exceed the needs of teams seeking SLA tracking alone

• TOPdesk9.0/10 · Paid

  A broader ITSM suite with SLA management in Engaged and Excellent plans.

  Visit TOPdeskFull verdict →
• Vivantio8.5/10 · Paid

  Broad service management with SLA tracking, automation and departmental workspaces.

  Visit VivantioFull verdict →