TOPdesk vs InvGate Service Management

TOPdesk9.0Visit InvGate Service Management8.3Visit

Higher score TOPdesk #3 in Sla Management 9.0/10 Paid ✓ 0 of 2 features Visit TOPdesk

vs

InvGate Service Management #8 in Sla Management 8.3/10 30-day trial Free trial✓ 0 of 2 features Visit InvGate

• TOPdesk fits best

  Service desks needing SLA within a broader ITSM suite

• InvGate Service Management fits best

  Service desks needing SLA tools in a wider ITSM suite

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Side by side

Feature	TOPdesk 9.0/10 Visit ↗	InvGate Service Management 8.3/10 Visit ↗
At a glance
Editor score	9.0	8.3
Ranking	#3 in Sla Management	#8 in Sla Management
Best for	Service desks needing SLA within a broader ITSM suite	Service desks needing SLA tools in a wider ITSM suite
Pricing model	Paid	Paid
Starting price	£51/user/mo	$500/user/yr
Free plan	—	—
Free trial	—	30 days
Deployment	Cloud, Mobile	Cloud, Self-hosted, Mobile
Platforms	Web, iOS, Android	Web, iOS, Android
Support	Email, Phone, Docs, Community	Live chat, Email, Community · 24/7
Compliance	SOC 2, GDPR, SSO/SAML	SOC 2, GDPR, SSO/SAML, 2FA
Integrations	100+ integrations	16 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features TOPdesk 0/2 · InvGate Service Management 0/2
Breach alerts	Not checked yet	Not checked yet
Business-hours calendars	Not checked yet	Not checked yet
Specs
SLA policy rules	Not checked yet	Not checked yet
SLA reporting	Not checked yet	Not checked yet
Ticketing integrations	Not checked yet	Not checked yet
Deployment	Not checked yet	Not checked yet
Our review
Pros	Combines ticketing, assets, self-service, and knowledge management Includes contract and SLA management in Engaged and Excellent Offers mobile apps, an open API, webhooks, and 100+ integrations	Tracks SLAs and OLAs with dashboards and reporting Combines a self-service portal, knowledge base, and approvals Offers mobile apps, integrations, and self-hosted deployment
Cons	SLA management starts with the £72 Engaged plan No free plan is offered The £51 Essential plan does not include change or problem management	Pro is priced per agent annually SLA management sits within a broader ITSM product Detailed asset inventory is a separate InvGate product
Our verdict	TOPdesk brings service desk work together across incident and ticket management, asset records, a self-service portal, and a searchable knowledge base. It is aimed at IT and other service teams that want requests, tasks, and assets handled… Read the review →	InvGate Service Management brings ticket and incident handling, service requests, and internal service workflows into one IT service management platform. For service desks, it combines service-level agreement (SLA) and operational-level… Read the review →

Strengths and trade-offs

• TOPdesk — where it wins

  • Combines ticketing, assets, self-service, and knowledge management
  • Includes contract and SLA management in Engaged and Excellent
  • Offers mobile apps, an open API, webhooks, and 100+ integrations

  Where it doesn't

  • SLA management starts with the £72 Engaged plan
  • No free plan is offered
  • The £51 Essential plan does not include change or problem management

• InvGate Service Management — where it wins

  • Tracks SLAs and OLAs with dashboards and reporting
  • Combines a self-service portal, knowledge base, and approvals
  • Offers mobile apps, integrations, and self-hosted deployment

  Where it doesn't

  • Pro is priced per agent annually
  • SLA management sits within a broader ITSM product
  • Detailed asset inventory is a separate InvGate product

• TOPdesk9.0/10 · Paid

  A broader ITSM suite with SLA management in Engaged and Excellent plans.

  Visit TOPdeskFull verdict →
• InvGate Service Management8.3/10 · 30-day trial

  SLA and OLA management within a broader ITSM suite, starting at $1,499 per year.

  Visit InvGateFull verdict →