TOPdesk vs Xurrent Service Level Management

TOPdesk9.0Visit Xurrent Service Level Management8.9Visit

Higher score TOPdesk #3 in Sla Management 9.0/10 Paid ✓ 0 of 2 features Visit TOPdesk

vs

Xurrent Service Level Management #4 in Sla Management 8.9/10 Pricing on request ✓ 0 of 2 features Visit Xurrent

• TOPdesk fits best

  Service desks needing SLA within a broader ITSM suite

• Xurrent Service Level Management fits best

  Teams needing configurable SLA monitoring

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Side by side

Feature	TOPdesk 9.0/10 Visit ↗	Xurrent Service Level Management 8.9/10 Visit ↗
At a glance
Editor score	9.0	8.9
Ranking	#3 in Sla Management	#4 in Sla Management
Best for	Service desks needing SLA within a broader ITSM suite	Teams needing configurable SLA monitoring
Pricing model	Paid	Paid
Starting price	£51/user/mo	—
Free plan	—	Not checked yet
Free trial	—	—
Deployment	Cloud, Mobile	Cloud, Self-hosted
Platforms	Web, iOS, Android	Web
Support	Email, Phone, Docs, Community	Email, Tickets, Community, Docs · 24/7
Compliance	SOC 2, GDPR, SSO/SAML	SOC 2, ISO 27001, GDPR, SSO/SAML, 2FA
Integrations	100+ integrations	5 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features TOPdesk 0/2 · Xurrent Service Level Management 0/2
Breach alerts	Not checked yet	Not checked yet
Business-hours calendars	Not checked yet	Not checked yet
Specs
SLA policy rules	Not checked yet	Not checked yet
SLA reporting	Not checked yet	Not checked yet
Ticketing integrations	Not checked yet	Not checked yet
Deployment	Not checked yet	Not checked yet
Our review
Pros	Combines ticketing, assets, self-service, and knowledge management Includes contract and SLA management in Engaged and Excellent Offers mobile apps, an open API, webhooks, and 100+ integrations	Tracks response and resolution targets against business- and service-hour calendars Automates compliance monitoring, breach warnings, and escalation policies Reports on SLA performance and provides API access to SLA records
Cons	SLA management starts with the £72 Engaged plan No free plan is offered The £51 Essential plan does not include change or problem management	License pricing requires contacting sales Starter is aimed at smaller organizations or paid proof-of-concept deployments Corporate plans include limited ESM, unlike Enterprise plans
Our verdict	TOPdesk brings service desk work together across incident and ticket management, asset records, a self-service portal, and a searchable knowledge base. It is aimed at IT and other service teams that want requests, tasks, and assets handled… Read the review →	Xurrent Service Level Management helps IT and enterprise service teams define, monitor, and report on service commitments. Its configurable response and resolution targets, service-hour calendars, impact levels, and request-category… Read the review →

Strengths and trade-offs

• TOPdesk — where it wins

  • Combines ticketing, assets, self-service, and knowledge management
  • Includes contract and SLA management in Engaged and Excellent
  • Offers mobile apps, an open API, webhooks, and 100+ integrations

  Where it doesn't

  • SLA management starts with the £72 Engaged plan
  • No free plan is offered
  • The £51 Essential plan does not include change or problem management

• Xurrent Service Level Management — where it wins

  • Tracks response and resolution targets against business- and service-hour calendars
  • Automates compliance monitoring, breach warnings, and escalation policies
  • Reports on SLA performance and provides API access to SLA records

  Where it doesn't

  • License pricing requires contacting sales
  • Starter is aimed at smaller organizations or paid proof-of-concept deployments
  • Corporate plans include limited ESM, unlike Enterprise plans

• TOPdesk9.0/10 · Paid

  A broader ITSM suite with SLA management in Engaged and Excellent plans.

  Visit TOPdeskFull verdict →
• Xurrent Service Level Management8.9/10 · Pricing on request

  Configurable SLA targets, calendars, breach alerts, escalations, and reporting for service teams.

  Visit XurrentFull verdict →