Xurrent Service Level Management vs InvGate Service Management

Xurrent Service Level Management8.9Visit InvGate Service Management8.3Visit

Higher score Xurrent Service Level Management #4 in Sla Management 8.9/10 Pricing on request ✓ 0 of 2 features Visit Xurrent

vs

InvGate Service Management #8 in Sla Management 8.3/10 30-day trial Free trial✓ 0 of 2 features Visit InvGate

• Xurrent Service Level Management fits best

  Teams needing configurable SLA monitoring

• InvGate Service Management fits best

  Service desks needing SLA tools in a wider ITSM suite

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Side by side

Feature	Xurrent Service Level Management 8.9/10 Visit ↗	InvGate Service Management 8.3/10 Visit ↗
At a glance
Editor score	8.9	8.3
Ranking	#4 in Sla Management	#8 in Sla Management
Best for	Teams needing configurable SLA monitoring	Service desks needing SLA tools in a wider ITSM suite
Pricing model	Paid	Paid
Starting price	—	$500/user/yr
Free plan	Not checked yet	—
Free trial	—	30 days
Deployment	Cloud, Self-hosted	Cloud, Self-hosted, Mobile
Platforms	Web	Web, iOS, Android
Support	Email, Tickets, Community, Docs · 24/7	Live chat, Email, Community · 24/7
Compliance	SOC 2, ISO 27001, GDPR, SSO/SAML, 2FA	SOC 2, GDPR, SSO/SAML, 2FA
Integrations	5 integrations	16 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Xurrent Service Level Management 0/2 · InvGate Service Management 0/2
Breach alerts	Not checked yet	Not checked yet
Business-hours calendars	Not checked yet	Not checked yet
Specs
SLA policy rules	Not checked yet	Not checked yet
SLA reporting	Not checked yet	Not checked yet
Ticketing integrations	Not checked yet	Not checked yet
Deployment	Not checked yet	Not checked yet
Our review
Pros	Tracks response and resolution targets against business- and service-hour calendars Automates compliance monitoring, breach warnings, and escalation policies Reports on SLA performance and provides API access to SLA records	Tracks SLAs and OLAs with dashboards and reporting Combines a self-service portal, knowledge base, and approvals Offers mobile apps, integrations, and self-hosted deployment
Cons	License pricing requires contacting sales Starter is aimed at smaller organizations or paid proof-of-concept deployments Corporate plans include limited ESM, unlike Enterprise plans	Pro is priced per agent annually SLA management sits within a broader ITSM product Detailed asset inventory is a separate InvGate product
Our verdict	Xurrent Service Level Management helps IT and enterprise service teams define, monitor, and report on service commitments. Its configurable response and resolution targets, service-hour calendars, impact levels, and request-category… Read the review →	InvGate Service Management brings ticket and incident handling, service requests, and internal service workflows into one IT service management platform. For service desks, it combines service-level agreement (SLA) and operational-level… Read the review →

Strengths and trade-offs

• Xurrent Service Level Management — where it wins

  • Tracks response and resolution targets against business- and service-hour calendars
  • Automates compliance monitoring, breach warnings, and escalation policies
  • Reports on SLA performance and provides API access to SLA records

  Where it doesn't

  • License pricing requires contacting sales
  • Starter is aimed at smaller organizations or paid proof-of-concept deployments
  • Corporate plans include limited ESM, unlike Enterprise plans

• InvGate Service Management — where it wins

  • Tracks SLAs and OLAs with dashboards and reporting
  • Combines a self-service portal, knowledge base, and approvals
  • Offers mobile apps, integrations, and self-hosted deployment

  Where it doesn't

  • Pro is priced per agent annually
  • SLA management sits within a broader ITSM product
  • Detailed asset inventory is a separate InvGate product

• Xurrent Service Level Management8.9/10 · Pricing on request

  Configurable SLA targets, calendars, breach alerts, escalations, and reporting for service teams.

  Visit XurrentFull verdict →
• InvGate Service Management8.3/10 · 30-day trial

  SLA and OLA management within a broader ITSM suite, starting at $1,499 per year.

  Visit InvGateFull verdict →