Alemba Service Manager vs InvGate Service Management

Alemba Service Manager8.7Visit InvGate Service Management8.3Visit

Higher score Alemba Service Manager #5 in Sla Management 8.7/10 Pricing on request ✓ 0 of 2 features Visit Alemba

vs

InvGate Service Management #8 in Sla Management 8.3/10 30-day trial Free trial✓ 0 of 2 features Visit InvGate

• Alemba Service Manager fits best

  Mid-market teams bringing SLA into ITSM

• InvGate Service Management fits best

  Service desks needing SLA tools in a wider ITSM suite

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Side by side

Feature	Alemba Service Manager 8.7/10 Visit ↗	InvGate Service Management 8.3/10 Visit ↗
At a glance
Editor score	8.7	8.3
Ranking	#5 in Sla Management	#8 in Sla Management
Best for	Mid-market teams bringing SLA into ITSM	Service desks needing SLA tools in a wider ITSM suite
Pricing model	Paid	Paid
Starting price	Pricing on request	$500/user/yr
Free plan	Not checked yet	—
Free trial	—	30 days
Deployment	Cloud, Self-hosted	Cloud, Self-hosted, Mobile
Platforms	Web	Web, iOS, Android
Support	Email, Phone, Tickets, Docs	Live chat, Email, Community · 24/7
Compliance	ISO 27001	SOC 2, GDPR, SSO/SAML, 2FA
Integrations	13 integrations	16 integrations
Built for	Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Alemba Service Manager 0/2 · InvGate Service Management 0/2
Breach alerts	Not checked yet	Not checked yet
Business-hours calendars	Not checked yet	Not checked yet
Specs
SLA policy rules	Not checked yet	Not checked yet
SLA reporting	Not checked yet	Not checked yet
Ticketing integrations	Not checked yet	Not checked yet
Deployment	Both	Not checked yet
Our review
Pros	Combines service-level management with incident, change and request workflows Offers no-code workflow automation, a service catalog and a license-free portal Supports cloud or self-hosted deployment and connects through REST API and webhooks	Tracks SLAs and OLAs with dashboards and reporting Combines a self-service portal, knowledge base, and approvals Offers mobile apps, integrations, and self-hosted deployment
Cons	Public plan pricing is not available; prospects must contact sales Its scope extends well beyond dedicated SLA management The breadth of its workflows and service tools may exceed narrower needs	Pro is priced per agent annually SLA management sits within a broader ITSM product Detailed asset inventory is a separate InvGate product
Our verdict	Alemba Service Manager brings service-level management into a wider IT and enterprise service management suite. It covers incident, problem, change, request, knowledge, asset and configuration management alongside SLA workflows, making it… Read the review →	InvGate Service Management brings ticket and incident handling, service requests, and internal service workflows into one IT service management platform. For service desks, it combines service-level agreement (SLA) and operational-level… Read the review →

Strengths and trade-offs

• Alemba Service Manager — where it wins

  • Combines service-level management with incident, change and request workflows
  • Offers no-code workflow automation, a service catalog and a license-free portal
  • Supports cloud or self-hosted deployment and connects through REST API and webhooks

  Where it doesn't

  • Public plan pricing is not available; prospects must contact sales
  • Its scope extends well beyond dedicated SLA management
  • The breadth of its workflows and service tools may exceed narrower needs

• InvGate Service Management — where it wins

  • Tracks SLAs and OLAs with dashboards and reporting
  • Combines a self-service portal, knowledge base, and approvals
  • Offers mobile apps, integrations, and self-hosted deployment

  Where it doesn't

  • Pro is priced per agent annually
  • SLA management sits within a broader ITSM product
  • Detailed asset inventory is a separate InvGate product

• Alemba Service Manager8.7/10 · Pricing on request

  A broad ITSM suite with embedded SLA management, flexible deployment and undisclosed pricing.

  Visit AlembaFull verdict →
• InvGate Service Management8.3/10 · 30-day trial

  SLA and OLA management within a broader ITSM suite, starting at $1,499 per year.

  Visit InvGateFull verdict →