Suggestions appear as you type. Use the up and down arrows to choose one and Enter to open it.

Head-to-head · Sla Management

Alemba Service Manager vs Ivanti Service Desk

  • Updated Nov 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score Alemba Service Manager #5 in Sla Management 8.7/10 Pricing on request ✓ 0 of 2 features Visit Alemba
Ivanti Service Desk #6 in Sla Management 8.6/10 Pricing on request ✓ 2 of 2 features Visit Ivanti

Alemba Service Manager leads on 0 checks, Ivanti Service Desk on 0, and 2 are even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreAlemba Service Manager · 8.7/10
  • Most featuresIvanti Service Desk · 2 of 2

Alemba Service Manager scores higher on our rubric for sla management: 8.7 against 8.6 out of 10; our editors rank them #5 and #6.

Alemba Service Manager is the better fit for mid-market teams bringing SLA into ITSM. Ivanti Service Desk is the better fit for organizations pairing SLAs with service desk workflows.

  • Alemba Service Manager fits best

    Mid-market teams bringing SLA into ITSM

  • Ivanti Service Desk fits best

    Organizations pairing SLAs with service desk workflows

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Alemba Service Manager 8.7/10 Visit ↗ Ivanti Service Desk 8.6/10 Visit ↗
At a glance
Editor score 8.7 8.6
Ranking #5 in Sla Management #6 in Sla Management
Best for Mid-market teams bringing SLA into ITSM Organizations pairing SLAs with service desk workflows
Pricing model Paid Paid
Starting price Pricing on request Pricing on request
Free plan Not checked yet Not checked yet
Free trial — —
Deployment Cloud, Self-hosted Cloud, Self-hosted, Desktop, Mobile
Platforms Web Web, iOS, Android
Support Email, Phone, Tickets, Docs Phone, Community, Docs
Compliance ISO 27001 SOC 2, ISO 27001
Integrations 13 integrations 1,000+ integrations
Built for Mid-market, Enterprise Mid-market, Enterprise
Features Alemba Service Manager 0/2 · Ivanti Service Desk 2/2
Breach alerts Not checked yet ✓ (best)
Business-hours calendars Not checked yet ✓ (best)
Specs
SLA policy rules Not checked yet Not checked yet
SLA reporting Not checked yet Advanced
Ticketing integrations Not checked yet Not checked yet
Deployment Both Both
Our review
Pros
  • Combines service-level management with incident, change and request workflows
  • Offers no-code workflow automation, a service catalog and a license-free portal
  • Supports cloud or self-hosted deployment and connects through REST API and webhooks
  • Manage SLA targets and monitor service levels with reporting and dashboards
  • Connect incident, request, catalog, and self-service workflows
  • Choose cloud or self-hosted deployment, with web and mobile access
Cons
  • Public plan pricing is not available; prospects must contact sales
  • Its scope extends well beyond dedicated SLA management
  • The breadth of its workflows and service tools may exceed narrower needs
  • Broader IT service management may be more than SLA-focused teams need
  • Pricing is contact-sales rather than publicly listed
  • Workflow configuration and service-management scope may require planning
Our verdict

Alemba Service Manager brings service-level management into a wider IT and enterprise service management suite. It covers incident, problem, change, request, knowledge, asset and configuration management alongside SLA workflows, making it…

Read the review →

Ivanti Service Desk, now marketed as Ivanti ITSM, combines service-level management with a broader IT service desk. It is aimed at mid-market and enterprise organizations that want SLA targets alongside incident and request handling,…

Read the review →
  1. Alemba Service ManagerSla Management 8.7Pricing on request
  2. Ivanti Service DeskSla Management 8.6Pricing on request

Strengths and trade-offs

  • Alemba Service Manager — where it wins

    • Combines service-level management with incident, change and request workflows
    • Offers no-code workflow automation, a service catalog and a license-free portal
    • Supports cloud or self-hosted deployment and connects through REST API and webhooks

    Where it doesn't

    • Public plan pricing is not available; prospects must contact sales
    • Its scope extends well beyond dedicated SLA management
    • The breadth of its workflows and service tools may exceed narrower needs

  • Ivanti Service Desk — where it wins

    • Manage SLA targets and monitor service levels with reporting and dashboards
    • Connect incident, request, catalog, and self-service workflows
    • Choose cloud or self-hosted deployment, with web and mobile access

    Where it doesn't

    • Broader IT service management may be more than SLA-focused teams need
    • Pricing is contact-sales rather than publicly listed
    • Workflow configuration and service-management scope may require planning
  • Alemba Service Manager8.7/10 · Pricing on request

    A broad ITSM suite with embedded SLA management, flexible deployment and undisclosed pricing.

    Visit AlembaFull verdict →
  • Ivanti Service Desk8.6/10 · Pricing on request

    A broad service desk with SLA controls, reporting, and configurable workflows.

    Visit IvantiFull verdict →

More comparisons

All sla management comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Nov 2026

Last updated · How we research and update