ServiceNow Service Level Management vs InvGate Service Management

ServiceNow Service Level Management9.4Visit InvGate Service Management8.3Visit

Higher score ServiceNow Service Level Management #1 in Sla Management 9.4/10 Pricing on request ✓ 0 of 2 features Visit ServiceNow

vs

InvGate Service Management #8 in Sla Management 8.3/10 30-day trial Free trial✓ 0 of 2 features Visit InvGate

• ServiceNow Service Level Management fits best

  Enterprises standardizing SLA operations

• InvGate Service Management fits best

  Service desks needing SLA tools in a wider ITSM suite

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature	ServiceNow Service Level Management 9.4/10 Visit ↗	InvGate Service Management 8.3/10 Visit ↗
At a glance
Editor score	9.4	8.3
Ranking	#1 in Sla Management	#8 in Sla Management
Best for	Enterprises standardizing SLA operations	Service desks needing SLA tools in a wider ITSM suite
Pricing model	Paid	Paid
Starting price	Pricing on request	$500/user/yr
Free plan	Not checked yet	—
Free trial	—	30 days
Deployment	Cloud	Cloud, Self-hosted, Mobile
Platforms	Web	Web, iOS, Android
Support	Community, Docs	Live chat, Email, Community · 24/7
Compliance	SOC 2, ISO 27001, GDPR	SOC 2, GDPR, SSO/SAML, 2FA
Built for	Enterprise	Small business, Mid-market, Enterprise
Features ServiceNow Service Level Management 0/2 · InvGate Service Management 0/2
Breach alerts	Not checked yet	Not checked yet
Business-hours calendars	Not checked yet	Not checked yet
Specs
SLA policy rules	Not checked yet	Not checked yet
SLA reporting	Not checked yet	Not checked yet
Ticketing integrations	Not checked yet	Not checked yet
Deployment	Not checked yet	Not checked yet
Our review
Pros	Centralizes SLAs, OLAs, and underpinning contracts Tracks SLA progress with timers, timelines, and breach warnings Supports business-time schedules, holidays, and configurable reporting	Tracks SLAs and OLAs with dashboards and reporting Combines a self-service portal, knowledge base, and approvals Offers mobile apps, integrations, and self-hosted deployment
Cons	Pricing is available through contact with sales Designed for enterprise organizations, not a narrow standalone SLA need Runs in the cloud as part of the ServiceNow AI Platform	Pro is priced per agent annually SLA management sits within a broader ITSM product Detailed asset inventory is a separate InvGate product
Our verdict	ServiceNow Service Level Management helps organizations define, monitor, and report on service-level agreements with customers, employees, and vendors. It also centralizes operational level agreements and underpinning contracts, making it… Read the review →	InvGate Service Management brings ticket and incident handling, service requests, and internal service workflows into one IT service management platform. For service desks, it combines service-level agreement (SLA) and operational-level… Read the review →

Strengths and trade-offs

• ServiceNow Service Level Management — where it wins

  • Centralizes SLAs, OLAs, and underpinning contracts
  • Tracks SLA progress with timers, timelines, and breach warnings
  • Supports business-time schedules, holidays, and configurable reporting

  Where it doesn't

  • Pricing is available through contact with sales
  • Designed for enterprise organizations, not a narrow standalone SLA need
  • Runs in the cloud as part of the ServiceNow AI Platform

• InvGate Service Management — where it wins

  • Tracks SLAs and OLAs with dashboards and reporting
  • Combines a self-service portal, knowledge base, and approvals
  • Offers mobile apps, integrations, and self-hosted deployment

  Where it doesn't

  • Pro is priced per agent annually
  • SLA management sits within a broader ITSM product
  • Detailed asset inventory is a separate InvGate product

• ServiceNow Service Level Management9.4/10 · Pricing on request

  A broad SLA and OLA management tool for enterprises standardizing service operations.

  Visit ServiceNowFull verdict →
• InvGate Service Management8.3/10 · 30-day trial

  SLA and OLA management within a broader ITSM suite, starting at $1,499 per year.

  Visit InvGateFull verdict →