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Head-to-head · Sla Management

Ivanti Service Desk vs Vivantio

  • Updated Nov 2026
  • Both researched from official sources
  • 3 checks side by side
Higher score Ivanti Service Desk #6 in Sla Management 8.6/10 Pricing on request ✓ 2 of 2 features Visit Ivanti
Vivantio #7 in Sla Management 8.5/10 Paid ✓ 0 of 2 features Visit Vivantio

Ivanti Service Desk leads on 0 checks, Vivantio on 0, and 3 are even. Who comes out ahead on the 3 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreIvanti Service Desk · 8.6/10
  • Most featuresIvanti Service Desk · 2 of 2

Ivanti Service Desk scores higher on our rubric for sla management: 8.6 against 8.5 out of 10; our editors rank them #6 and #7.

On deployment, Ivanti Service Desk gives you Both where Vivantio offers Cloud.

Ivanti Service Desk is the better fit for organizations pairing SLAs with service desk workflows. Vivantio is the better fit for cross-department service teams adding SLA tracking.

  • Ivanti Service Desk fits best

    Organizations pairing SLAs with service desk workflows

  • Vivantio fits best

    Cross-department service teams adding SLA tracking

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Side by side

Feature Ivanti Service Desk 8.6/10 Visit ↗ Vivantio 8.5/10 Visit ↗
At a glance
Editor score 8.6 8.5
Ranking #6 in Sla Management #7 in Sla Management
Best for Organizations pairing SLAs with service desk workflows Cross-department service teams adding SLA tracking
Pricing model Paid Paid
Starting price Pricing on request $49/user/mo
Free plan Not checked yet —
Free trial — —
Deployment Cloud, Self-hosted, Desktop, Mobile Cloud
Platforms Web, iOS, Android Web
Compliance SOC 2, ISO 27001 SOC 2, ISO 27001, HIPAA
Integrations 1,000+ integrations 600+ integrations
Built for Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Ivanti Service Desk 2/2 · Vivantio 0/2
Breach alerts ✓ (best) Not checked yet
Business-hours calendars ✓ (best) Not checked yet
Specs
SLA policy rules Not checked yet Not checked yet
SLA reporting Advanced Not checked yet
Ticketing integrations Not checked yet Not checked yet
Deployment Both Cloud
Our review
Pros
  • Manage SLA targets and monitor service levels with reporting and dashboards
  • Connect incident, request, catalog, and self-service workflows
  • Choose cloud or self-hosted deployment, with web and mobile access
  • Tracks SLAs alongside incident, change and service request workflows
  • Combines service catalogs, employee portal and knowledge management
  • Supports 600+ integrations, API access and cross-department reporting
Cons
  • Broader IT service management may be more than SLA-focused teams need
  • Pricing is contact-sales rather than publicly listed
  • Workflow configuration and service-management scope may require planning
  • SLA tracking is part of a broader service management platform
  • No free plan; the published starting price is $49 per agent monthly, billed annually
  • The feature set may exceed the needs of teams seeking SLA tracking alone
Our verdict

Ivanti Service Desk, now marketed as Ivanti ITSM, combines service-level management with a broader IT service desk. It is aimed at mid-market and enterprise organizations that want SLA targets alongside incident and request handling,…

Read the review →

Vivantio brings ITIL service management and SLA tracking together with tools for HR, Facilities, Finance, customer service and other service teams. Its cloud platform supports separate departmental workspaces with shared administration and…

Read the review →
  1. Ivanti Service DeskSla Management 8.6Pricing on request
  2. VivantioSla Management 8.5Paid

Strengths and trade-offs

  • Ivanti Service Desk — where it wins

    • Manage SLA targets and monitor service levels with reporting and dashboards
    • Connect incident, request, catalog, and self-service workflows
    • Choose cloud or self-hosted deployment, with web and mobile access

    Where it doesn't

    • Broader IT service management may be more than SLA-focused teams need
    • Pricing is contact-sales rather than publicly listed
    • Workflow configuration and service-management scope may require planning

  • Vivantio — where it wins

    • Tracks SLAs alongside incident, change and service request workflows
    • Combines service catalogs, employee portal and knowledge management
    • Supports 600+ integrations, API access and cross-department reporting

    Where it doesn't

    • SLA tracking is part of a broader service management platform
    • No free plan; the published starting price is $49 per agent monthly, billed annually
    • The feature set may exceed the needs of teams seeking SLA tracking alone
  • Ivanti Service Desk8.6/10 · Pricing on request

    A broad service desk with SLA controls, reporting, and configurable workflows.

    Visit IvantiFull verdict →
  • Vivantio8.5/10 · Paid

    Broad service management with SLA tracking, automation and departmental workspaces.

    Visit VivantioFull verdict →

More comparisons

All sla management comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Nov 2026

Last updated · How we research and update