PBS Systems v10 APEX vs Tekion ARC CRM

PBS Systems v10 APEX8.0Visit Tekion ARC CRM7.6Visit

Higher score PBS Systems v10 APEX #4 in Automotive CRM Software 8.0/10 Pricing on request ✓ 3 of 6 features Visit PBS Systems

vs

Tekion ARC CRM #7 in Automotive CRM Software 7.6/10 Pricing on request ✓ 5 of 6 features Visit Tekion

• PBS Systems v10 APEX fits best

  Established PBS dealerships needing integrated workflows

• Tekion ARC CRM fits best

  Enterprise groups wanting AI-led CRM workflows

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature	PBS Systems v10 APEX 8.0/10 Visit ↗	Tekion ARC CRM 7.6/10 Visit ↗
At a glance
Editor score	8.0	7.6
Ranking	#4 in Automotive CRM Software	#7 in Automotive CRM Software
Best for	Established PBS dealerships needing integrated workflows	Enterprise groups wanting AI-led CRM workflows
Pricing model	Paid	Paid
Starting price	Pricing on request	Pricing on request
Free plan	Not checked yet	Not checked yet
Free trial	—	—
Compliance	SOC 2, 2FA	SOC 2, ISO 27001, GDPR
Built for	Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features PBS Systems v10 APEX 3/6 · Tekion ARC CRM 5/6
DMS integration	Not checked yet	✓ (best)
Lead routing	Not checked yet	✓ (best)
SMS messaging	✓	✓
Workflow automation	✓	✓
Mobile app	Not checked yet	✓ (best)
Lead source capture	✓ (best)	Not checked yet
Our review
Pros	Multichannel lead management with predictive service-based marketing Automated quoting, financing, deal setup, and electronic deal jackets Mobile CRM access, test-drive reminders, and electronic signatures	Unifies customer profiles across sales, service, marketing, and accounting Uses AI for lead scoring, routing, snapshots, and next-step recommendations Combines campaigns, messaging, workflows, dashboards, permissions, and mobile access
Cons	Pricing requires a sales conversation and demo-led evaluation Broader dealership management scope may exceed standalone CRM needs Partner connectivity depends on available APIs and two-way interfaces	Pricing requires a sales conversation and customer order forms Built into Tekion’s Automotive Retail Cloud rather than positioned as a standalone CRM Its broad cross-department scope may exceed the needs of smaller dealerships
Our verdict	PBS Systems v10 APEX is an all-in-one dealer management system for automotive dealerships that need CRM alongside accounting, sales, service, parts, and digital service operations. Its CRM supports customizable communications,… Read the review →	Tekion ARC CRM is a cloud-based customer relationship management system built into Tekion’s Automotive Retail Cloud. It is designed for automotive dealerships, from single-rooftop operations to multi-store dealer groups. The platform… Read the review →

Strengths and trade-offs

• PBS Systems v10 APEX — where it wins

  • Multichannel lead management with predictive service-based marketing
  • Automated quoting, financing, deal setup, and electronic deal jackets
  • Mobile CRM access, test-drive reminders, and electronic signatures

  Where it doesn't

  • Pricing requires a sales conversation and demo-led evaluation
  • Broader dealership management scope may exceed standalone CRM needs
  • Partner connectivity depends on available APIs and two-way interfaces

• Tekion ARC CRM — where it wins

  • Unifies customer profiles across sales, service, marketing, and accounting
  • Uses AI for lead scoring, routing, snapshots, and next-step recommendations
  • Combines campaigns, messaging, workflows, dashboards, permissions, and mobile access

  Where it doesn't

  • Pricing requires a sales conversation and customer order forms
  • Built into Tekion’s Automotive Retail Cloud rather than positioned as a standalone CRM
  • Its broad cross-department scope may exceed the needs of smaller dealerships

• PBS Systems v10 APEX8.0/10 · Pricing on request

  A mature, integrated dealership system for teams that need CRM and sales workflows together.

  Visit PBS SystemsFull verdict →
• Tekion ARC CRM7.6/10 · Pricing on request

  A unified automotive CRM for dealer groups that want AI-assisted lead and workflow management.

  Visit TekionFull verdict →