Best Track-It! Alternatives in 2026
The top Track-It! alternatives are ManageEngine ServiceDesk Plus, Freshservice and SolarWinds Service Desk: 15 IT help desk software our editors would look at instead of Track-It!, in our ranking order.
Track-It!: A broad help desk with asset management, workflows, mobile access, and reporting. Where it falls short: pricing requires contacting sales.
Switching from Track-It!? For most it help desk software buyers the best Track-It! alternative is ManageEngine ServiceDesk Plus, built for broad ITSM with strong value. On a budget, Desk365 starts at $12/user/mo.
Why People Look for a Track-It! Alternative
- Pricing requires contacting sales
- No free plan is offered
- May exceed the needs of teams seeking basic ticketing only
- No free plan — 6 of the alternatives below have it
Quick Picks by What You Need
- Best overallManageEngine ServiceDesk Plus9.3
Broad ITSM with strong value
Visit ManageEngine ServiceDesk Plus - Lowest priceDesk3658.8
Paid plans from $12/user/mo
Visit Desk365 - Best free optionManageEngine ServiceDesk Plus9.3
Has a free plan (Track-It! has none)
Visit ManageEngine ServiceDesk Plus
All 15 Track-It! Alternatives, Ranked
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
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Best forBroad ITSM with strong value
- Better than Track-It!:
- Free plan
- Editor score 9.3 vs 6.2
A broad ITSM suite with a free plan, asset management, CMDB, automation, and AI.
- Mobile apps
- Approval workflows
- Single sign-on
9.3/10★★★★★Visit site -
Best forPolished ITSM for growing teams
- Better than Track-It!:
- Editor score 9.2 vs 6.2
Deep ITSM, asset management, automation and AI for growing service teams.
- Mobile apps
- Approval workflows
- Single sign-on
9.2/10★★★★★Visit Freshservice -
Best forEnterprise ITSM with CMDB depth
- Better than Track-It!:
- Editor score 9.1 vs 6.2
A mature ITSM suite for teams that need CMDB, asset, SLA, and change-management depth.
- Mobile apps
- Approval workflows
- Single sign-on
9.1/10★★★★★Visit SolarWinds -
Best forEmployee service desks needing omnichannel AI support
- Better than Track-It!:
- Editor score 9.0 vs 6.2
A broad employee service desk with AI, self-service, ticketing and workflow tools.
- Asset management
- SLA management
9.0/10★★★★☆Visit Zendesk -
Best forOpen-source asset and ticket management
- Better than Track-It!:
- Free plan
- Editor score 8.9 vs 6.2
A broad open-source ITSM suite for teams pairing ticketing with asset control.
- Approval workflows
- Single sign-on
- Employee portal
8.9/10★★★★☆Visit GLPI -
Best forAffordable Microsoft-centric help desks
- Better than Track-It!:
- Free plan
- Editor score 8.8 vs 6.2
An affordable Microsoft-centric help desk with broad ITSM coverage and a free plan.
- Mobile apps
- Approval workflows
- Single sign-on
8.8/10★★★★☆Visit Desk365 -
Best forAI-heavy enterprise service desks
- Better than Track-It!:
- Editor score 8.7 vs 6.2
A broad, AI-heavy service desk for enterprises that can justify its 89-per-agent starting price.
- Mobile apps
- Approval workflows
- Single sign-on
8.7/10★★★★☆Visit SysAid -
Best forLow-cost open-source ticketing
- Better than Track-It!:
- Free plan
- Editor score 8.6 vs 6.2
A low-cost open-source help desk with strong ticketing, workflows, SLAs, and self-service tools.
- Single sign-on
- Employee portal
- SLA management
8.6/10★★★★☆Visit Zammad -
Best forEnterprise workflow-heavy IT teams
- Better than Track-It!:
- Editor score 8.5 vs 6.2
A broad ITSM platform for enterprise teams managing complex service workflows.
- Mobile apps
- Approval workflows
- Employee portal
8.5/10★★★★☆Visit TeamDynamix -
Best forTeams wanting configurable workflows and AI assistance
- Better than Track-It!:
- Editor score 8.4 vs 6.2
Configurable IT service management with AI, mobile tools, and cloud or self-hosted options.
- Mobile apps
- Approval workflows
- Single sign-on
8.4/10★★★★☆Visit InvGate -
Best forAsset-focused service desks
- Better than Track-It!:
- Editor score 8.2 vs 6.2
A broad IT service desk with strong asset coverage and tiered ITSM depth.
- Mobile apps
- Approval workflows
- Single sign-on
8.2/10★★★★☆Try Alloy Navigator -
Best forCross-department service desks with CMDB needs
- Better than Track-It!:
- Editor score 8.1 vs 6.2
A cloud service desk with ITIL workflows, CMDB capabilities and cross-department support.
- Asset management
- Knowledge base
8.1/10★★★★☆Visit Vivantio -
Best forSelf-hosted or cloud help desks
- Better than Track-It!:
- Editor score 8.0 vs 6.2
A flexible help desk with cloud and perpetual self-hosted deployment options.
- Mobile apps
- Single sign-on
- Employee portal
8.0/10★★★★☆Visit Jitbit -
Best forOpen-source service management
- Better than Track-It!:
- Free plan
- Editor score 7.8 vs 6.2
A broad, license-free service management platform for teams that can self-host.
- Approval workflows
- Single sign-on
- Employee portal
7.8/10★★★★☆Visit OTOBO -
Best forFree, customizable ticket operations
- Better than Track-It!:
- Free plan
- Editor score 7.7 vs 6.2
A capable free help desk for teams comfortable managing a self-hosted system.
- SLA management
7.7/10★★★★☆Try Request Tracker
Track-It! Alternatives: Common Questions
What is the best alternative to Track-It!?
ManageEngine ServiceDesk Plus: #1 in our IT Help Desk Software ranking, with an editor score of 9.3 out of 10. A broad ITSM suite with a free plan, asset management, CMDB, automation, and AI.
Is there a free alternative to Track-It!?
Yes. ManageEngine ServiceDesk Plus, GLPI, Desk365, Zammad and OTOBO have a free plan or a free tier (6 of the 15 alternatives on this page).
What is the cheapest paid alternative to Track-It!?
Of the alternatives here that publish a price, Desk365 starts lowest, at $12/user/mo.
Why do people look for Track-It! alternatives?
Pricing requires contacting sales; No free plan is offered; May exceed the needs of teams seeking basic ticketing only.
How do I switch from Track-It!?
Export your data from Track-It! (most tools have an export in their settings). Sign up for the alternative; start on its free plan or trial if it has one. Import your export and set up the integrations your team relies on. Run both side by side for a short while, then cancel Track-It!.
How to Switch from Track-It!
- Export your data from Track-It! (most tools have an export in their settings).
- Sign up for the alternative; start on its free plan or trial if it has one.
- Import your export and set up the integrations your team relies on.
- Run both side by side for a short while, then cancel Track-It!.
Track-It! vs Each Alternative
| # | Tool | Free plan | Paid from | SLA management | Knowledge base | Employee portal | Asset management | Score |
|---|---|---|---|---|---|---|---|---|
| 30 | Track-It! | No | Yes | Yes | Yes | Yes | 6.2 | |
| 1 | ManageEngine ServiceDesk Plus | Yes | $13/user/mo | Yes | Yes | Yes | Yes | 9.3 |
| 2 | Freshservice | No | $19/user/mo | Yes | Yes | Yes | Yes | 9.2 |
| 3 | SolarWinds Service Desk | No | $39/seat/mo | Yes | Yes | Yes | Yes | 9.1 |
| 4 | Zendesk Employee Service | No | $29/user/mo | Yes | Yes | 9.0 | ||
| 5 | GLPI | Yes | €19/user/mo | Yes | Yes | Yes | Yes | 8.9 |
| 6 | Desk365 | Yes | $12/user/mo | Yes | Yes | Yes | Yes | 8.8 |
| 7 | SysAid | No | $89/user/mo | Yes | Yes | Yes | Yes | 8.7 |
| 8 | Zammad | Yes | €7/seat/mo | Yes | Yes | Yes | 8.6 | |
| 9 | TeamDynamix ITSM | No | Yes | Yes | Yes | Yes | 8.5 | |
| 10 | InvGate Service Management | No | $500/user/yr | Yes | Yes | Yes | Yes | 8.4 |
| 11 | Alloy Navigator | No | $19/user/mo | Yes | Yes | Yes | Yes | 8.2 |
| 12 | Vivantio | No | $49/user/mo | Yes | Yes | 8.1 | ||
| 13 | Jitbit Helpdesk | No | $24/mo | Yes | Yes | Yes | Yes | 8.0 |
| 14 | OTOBO | Yes | Free | Yes | Yes | Yes | Yes | 7.8 |
| 15 | Request Tracker | Yes | Free | Yes | 7.7 |
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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