Track-It! review
A broad help desk with asset management, workflows, mobile access, and reporting.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Track-It! is help desk and IT asset management software for small and medium-sized businesses. It centralizes incidents, problems, change requests, purchase requests, IT assets, and end-user support. Core service features include automated email-to-ticket creation, routing, assignment, prioritization, notifications, escalation, a searchable knowledge base, and a self-service portal. IT teams can also use SLA monitoring, change approval workflows, dashboards, metrics, scheduled emailed reports, REST web service APIs, and technician mobile access.
Its strongest fit is for teams that need service management and asset visibility in the same system. Asset discovery, inventory, barcode management, and mobile barcode scanning extend the product beyond basic ticket handling. Active Directory, Amazon Web Services, and REST Web Service APIs support its wider environment, while web, iOS, Android, API, and self-hosted options give organizations several deployment and access paths. Choose Track-It! when asset records, approvals, SLAs, and technician mobility are central to daily support.
Pricing follows a contact-sales model, and the product does not offer a free plan. A 30-day free trial is advertised, giving prospective teams a defined evaluation period before selecting a paid arrangement. Track-It! is available as a locally installed product and as a browser-based hosted deployment through Amazon Web Services. Its feature breadth suits organizations that want ticketing, assets, reporting, and request workflows together; teams looking only for straightforward ticket intake may prefer a narrower help desk product.
Track-It! pros and cons
- Where it wins
- Combines ticketing, asset discovery, inventory, and barcode management
- Includes SLA monitoring, approvals, knowledge, and self-service
- Supports web, mobile, APIs, hosted, and self-hosted deployments
- Where it doesn't
- Pricing requires contacting sales
- No free plan is offered
- May exceed the needs of teams seeking basic ticketing only
Track-It! fact sheet, pricing and score →
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