Best JustCall Speech Analytics Alternatives in 2026
The top JustCall Speech Analytics alternatives are NICE Interaction Analytics, Verint Speech Analytics and OpenText Contact Center Analytics: 15 call center speech analytics software our editors would look at instead of JustCall Speech Analytics, in our ranking order.
JustCall Speech Analytics: A mobile-enabled call analysis feature, with fuller analytics included from Pro Plus. Where it falls short: team and pro require an extra-cost AI review assist add-on.
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Best forEnterprise omnichannel analytics teams
A broad speech and text analytics suite for enterprise contact-center teams.
- Sentiment analysis
8.7/10★★★★☆Visit NICE -
Best forMature voice-only analytics programs
A mature voice-only analytics product with strong search, compliance, and GenAI tools.
- Sentiment analysis
8.2/10★★★★☆Visit Verint -
Best forEnterprises analyzing interactions across channels
A multichannel analytics suite for enterprises that need interaction trends, sentiment, and QA support.
- Sentiment analysis
7.7/10★★★★☆Contact OpenText -
Best forLarge omnichannel contact centers
A broad conversation-intelligence platform for large omnichannel contact centers.
- Sentiment analysis
7.4/10★★★★☆Visit CallMiner -
Best forEnterprise omnichannel QA and compliance
A broad enterprise suite for omnichannel QA, compliance, coaching, and intelligence.
- Compliance monitoring
- Sentiment analysis
7.1/10★★★★☆Visit QEval -
Best forTeams automating QA across every channel
A broad QA and conversation intelligence platform for omnichannel contact centers.
6.9/10★★★☆☆Visit Observe.AI -
Best forReal-time compliance-focused centers
A broad real-time analytics suite for compliance-focused contact centers.
- Live call analysis
- Automatic topic detection
- Agent coaching tools
6.8/10★★★☆☆Visit SESTEK -
Best forAnalytics-led contact-center operations
A broad analytics suite for teams managing voice, chat, email, QA, and performance.
- Sentiment analysis
6.6/10★★★☆☆Visit Level AI -
Best forCenters needing omnichannel and service-level analytics
A broad omnichannel analytics platform for centers that need real-time insight and service-level reporting.
- Sentiment analysis
6.5/10★★★☆☆Visit Xdroid -
Best forTeams wanting a conversation analytics trial
A broad conversation analytics suite with a 14-day trial and contact-sales pricing.
- Automatic topic detection
- Agent coaching tools
- Compliance monitoring
6.4/10★★★☆☆Visit Scorebuddy -
Best forEnterprise QA and compliance programs
A broad enterprise QA platform for scoring, compliance, calibration, and coaching.
6.3/10★★★☆☆Visit AmplifAI -
Best forTeams seeking call analytics and live agent suggestions
Call transcription and analytics with live agent suggestions, in cloud or self-hosted deployments.
- Live call analysis
- Automatic topic detection
- Agent coaching tools
6.3/10★★★☆☆Visit Xima Software -
Best forTeams wanting natural-language analytics queries
A broad conversation analytics suite for teams that want to query contact-center data naturally.
- Sentiment analysis
6.1/10★★★☆☆Visit Uniphore -
Best forQA teams needing explainable scoring
Explainable, full-conversation QA for teams that need scoring, alerts, and coaching.
- Compliance monitoring
- Sentiment analysis
6.0/10★★★☆☆Visit Balto QA -
Best forCost-conscious omnichannel QA teams
Omnichannel QA with 100% conversation scoring, calibration, compliance and coaching.
5.8/10★★★☆☆Visit EvaluAgent
JustCall Speech Analytics Alternatives: Common Questions
What is the best alternative to JustCall Speech Analytics?
NICE Interaction Analytics: #1 in our Call Center Speech Analytics Software ranking, with an editor score of 8.7 out of 10. A broad speech and text analytics suite for enterprise contact-center teams.
JustCall Speech Analytics vs Each Alternative
| # | Tool | Free plan | Paid from | Live call analysis | Sentiment analysis | Compliance monitoring | Automatic topic detection | Score |
|---|---|---|---|---|---|---|---|---|
| 10 | JustCall Speech Analytics | No | $29/user/mo | Yes | Yes | Yes | Yes | 6.5 |
| 1 | NICE Interaction Analytics | No | — | — | Yes | — | — | 8.7 |
| 2 | Verint Speech Analytics | — | — | — | Yes | — | — | 8.2 |
| 3 | OpenText Contact Center Analytics | — | — | — | Yes | — | — | 7.7 |
| 4 | CallMiner Eureka | — | — | — | Yes | — | — | 7.4 |
| 5 | QEval | — | — | — | Yes | Yes | — | 7.1 |
| 6 | Observe.AI Conversation Intelligence | No | — | — | — | — | — | 6.9 |
| 7 | Call Center Speech Analytics by SESTEK | — | — | Yes | Yes | Yes | Yes | 6.8 |
| 8 | Level AI Contact Center Analytics | — | — | — | Yes | — | — | 6.6 |
| 9 | Xdroid Customer Interaction Intelligence Platform | — | — | — | Yes | — | — | 6.5 |
| 11 | Scorebuddy Conversation Analytics | No | — | — | Yes | Yes | Yes | 6.4 |
| 12 | AmplifAI Quality Assurance | — | — | — | — | — | — | 6.3 |
| 13 | Xima Speech Analytics | No | $40/user/mo | Yes | Yes | Yes | Yes | 6.3 |
| 14 | Uniphore Conversation Insights Agent | — | — | — | Yes | — | — | 6.1 |
| 15 | Balto QA | — | — | — | Yes | Yes | — | 6.0 |
| 16 | EvaluAgent | — | — | — | — | — | — | 5.8 |
Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026
Last updated · How we research and update