Call Center Speech Analytics by SESTEK
Call Center Speech Analytics by SESTEK: A broad real-time analytics suite for compliance-focused contact centers. Ranked #7 of 39 in Call Center Speech Analytics Software by our editors (8.6/10); pricing: Pricing on request; best for real-time compliance-focused centers.
At a glance
- Editor score8.6 / 10
- PricingPricing on request
- Best forReal-time compliance-focused centers
- Live call analysisYes
- Founded2000 · Istanbul, Türkiye
- Facts checked20 Sep 2026
Where it wins
- Real-time alerts for compliance risks, prohibited language, and urgent requests
- Analyzes voice, chat, and video with sentiment, topics, and acoustic signals
- Supports Genesys, Avaya, Five9, Cisco, Zoom, NICE, and Huawei
Where it doesn't
- Pricing follows a contact-sales model
- Its breadth may exceed the needs of teams seeking basic transcription
- API or self-hosted deployments may require technical ownership
Our verdict on Call Center Speech Analytics by SESTEK
Call Center Speech Analytics by SESTEK is a conversation-intelligence platform for contact centers and enterprise customer-service teams. It analyzes voice, chat, and video interactions through speech-to-text transcription, acoustic analysis, sentiment and emotion detection, topic categorization, automated quality management, and AI-generated summaries. The product is suited to teams that need both historical analysis and live visibility into customer conversations, particularly where compliance monitoring and quality evaluation are central requirements.
Compliance is a clear focus. The platform provides real-time alerts for compliance risks, prohibited language, and urgent requests, alongside PII masking for conversation data. Its live analysis, sentiment analysis, automatic topic detection, coaching tools, and compliance monitoring support a workflow that moves from identifying risk to reviewing interaction quality. Root-cause and trend analysis add a broader view of recurring conversation patterns, while summaries help condense individual interactions for follow-up and review.
Its ecosystem fit is broad for a speech analytics product. SESTEK lists integrations with Genesys, Avaya, Five9, Cisco, Zoom, NICE, and Huawei, and supports web, API, and self-hosted deployment. APIs also support conversation and user-data integration, giving organizations another route for submitting interactions and managing conversational data. The contact-sales pricing model suits organizations evaluating a tailored deployment, while teams seeking a simple, self-serve transcription tool may find the platform’s wider compliance, quality, and analytics scope unnecessary. Choose it when real-time risk detection and multi-platform contact-center support matter; consider a narrower alternative for basic transcription or lightweight review.
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Call Center Speech Analytics by SESTEK pricing
Call Center Speech Analytics by SESTEK fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Live call analysis | Yes |
| Sentiment analysis | Yes |
| Compliance monitoring | Yes |
| Automatic topic detection | Yes |
| Agent coaching tools | Yes |
| Supported languages | Not verified |
| Deployment | Cloud, Self-hosted |
| Platforms | Web |
| Compliance & security | SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS |
| Support | Tickets, Docs |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 7 integrations: Genesys, Avaya, Five9, Cisco, Zoom, NICE … |
| Pricing | Pricing on request |
| Website | sestek.com |
| Facts checked | 20 Sep 2026 |
Call Center Speech Analytics by SESTEK integrations
Call Center Speech Analytics by SESTEK lists 7 integrations on its own site.
- Genesys
- Avaya
- Five9
- Cisco
- Zoom
- NICE
- Huawei
Alternatives to Call Center Speech Analytics by SESTEK
- NICE Interaction AnalyticsA broad speech and text analytics suite for enterprise contact-center teams.9.3
- Verint Speech AnalyticsA mature voice-only analytics product with strong search, compliance, and GenAI tools.9.1
- OpenText Contact Center AnalyticsA multichannel analytics suite for enterprises that need interaction trends, sentiment, and QA support.9.0
See all Call Center Speech Analytics by SESTEK alternatives →
Call Center Speech Analytics by SESTEK vs the competition
- Call Center Speech Analytics by SESTEK vs NICE Interaction Analytics
- Call Center Speech Analytics by SESTEK vs Verint Speech Analytics
- Call Center Speech Analytics by SESTEK vs OpenText Contact Center Analytics
- Call Center Speech Analytics by SESTEK vs CallMiner Eureka
- Call Center Speech Analytics by SESTEK vs QEval
- Call Center Speech Analytics by SESTEK vs Observe.AI Conversation Intelligence
Compare Call Center Speech Analytics by SESTEK with any tool side by side →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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