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Head-to-head · Call Center Speech Analytics Software

CallMiner Eureka vs Call Center Speech Analytics by SESTEK

  • Updated Oct 2026
  • Both researched from official sources
  • 5 checks side by side
Higher score CallMiner Eureka #4 in Call Center Speech Analytics Software 8.9/10 Pricing on request ✓ 1 of 5 features Visit CallMiner
Call Center Speech Analytics by SESTEK #7 in Call Center Speech Analytics Software 8.6/10 Pricing on request ✓ 5 of 5 features Visit SESTEK

CallMiner Eureka leads on 0 checks, Call Center Speech Analytics by SESTEK on 0, and 5 are even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreCallMiner Eureka · 8.9/10
  • Most featuresCall Center Speech Analytics by SESTEK · 5 of 5

CallMiner Eureka scores higher on our rubric for call center speech analytics software: 8.9 against 8.6 out of 10; our editors rank them #4 and #7.

CallMiner Eureka is the better fit for large omnichannel contact centers. Call Center Speech Analytics by SESTEK is the better fit for real-time compliance-focused centers.

  • CallMiner Eureka fits best

    Large omnichannel contact centers

  • Call Center Speech Analytics by SESTEK fits best

    Real-time compliance-focused centers

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature CallMiner Eureka 8.9/10 Visit ↗ Call Center Speech Analytics by SESTEK 8.6/10 Visit ↗
At a glance
Editor score 8.9 8.6
Ranking #4 in Call Center Speech Analytics Software #7 in Call Center Speech Analytics Software
Best for Large omnichannel contact centers Real-time compliance-focused centers
Pricing model Paid Paid
Starting price Pricing on request Pricing on request
Free plan Not checked yet Not checked yet
Free trial — —
Deployment Cloud, Self-hosted Cloud, Self-hosted
Support Email, Phone, Community Tickets, Docs
Compliance SOC 2, ISO 27001, PCI DSS SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS
Integrations 11 integrations 7 integrations
Built for Enterprise Mid-market, Enterprise
Features CallMiner Eureka 1/5 · Call Center Speech Analytics by SESTEK 5/5
Live call analysis Not checked yet ✓ (best)
Sentiment analysis ✓ ✓
Compliance monitoring Not checked yet ✓ (best)
Automatic topic detection Not checked yet ✓ (best)
Agent coaching tools Not checked yet ✓ (best)
Specs
Supported languages Not checked yet Not checked yet
Our review
Pros
  • Captures and analyzes voice and digital customer interactions
  • Combines transcription, sentiment, scoring, alerts, and topic discovery
  • Connects with 11 contact-center, CRM, and cloud platforms
  • Real-time alerts for compliance risks, prohibited language, and urgent requests
  • Analyzes voice, chat, and video with sentiment, topics, and acoustic signals
  • Supports Genesys, Avaya, Five9, Cisco, Zoom, NICE, and Huawei
Cons
  • Buying starts with contacting sales or requesting a demo
  • Its broad scope may exceed the needs of voice-only teams
  • Full evaluation is needed to match many analytics features to workflows
  • Pricing follows a contact-sales model
  • Its breadth may exceed the needs of teams seeking basic transcription
  • API or self-hosted deployments may require technical ownership
Our verdict

CallMiner Eureka is an enterprise conversation-intelligence platform for contact centers and customer-experience teams. It captures and analyzes calls, chats, email, SMS, surveys, and social interactions, helping organizations examine…

Read the review →

Call Center Speech Analytics by SESTEK is a conversation-intelligence platform for contact centers and enterprise customer-service teams. It analyzes voice, chat, and video interactions through speech-to-text transcription, acoustic…

Read the review →
  1. CallMiner EurekaCall Center Speech Analytics Software 8.9Pricing on request
  2. Call Center Speech Analytics by SESTEKCall Center Speech Analytics Software 8.6Pricing on request

Strengths and trade-offs

  • CallMiner Eureka — where it wins

    • Captures and analyzes voice and digital customer interactions
    • Combines transcription, sentiment, scoring, alerts, and topic discovery
    • Connects with 11 contact-center, CRM, and cloud platforms

    Where it doesn't

    • Buying starts with contacting sales or requesting a demo
    • Its broad scope may exceed the needs of voice-only teams
    • Full evaluation is needed to match many analytics features to workflows

  • Call Center Speech Analytics by SESTEK — where it wins

    • Real-time alerts for compliance risks, prohibited language, and urgent requests
    • Analyzes voice, chat, and video with sentiment, topics, and acoustic signals
    • Supports Genesys, Avaya, Five9, Cisco, Zoom, NICE, and Huawei

    Where it doesn't

    • Pricing follows a contact-sales model
    • Its breadth may exceed the needs of teams seeking basic transcription
    • API or self-hosted deployments may require technical ownership
  • CallMiner Eureka8.9/10 · Pricing on request

    A broad conversation-intelligence platform for large omnichannel contact centers.

    Visit CallMinerFull verdict →
  • Call Center Speech Analytics by SESTEK8.6/10 · Pricing on request

    A broad real-time analytics suite for compliance-focused contact centers.

    Visit SESTEKFull verdict →

More comparisons

All call center speech analytics software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update