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Head-to-head · Call Center Speech Analytics Software

OpenText Contact Center Analytics vs CallMiner Eureka

Updated Oct 2026
Both researched from official sources
1 check side by side

Higher score OpenText Contact Center Analytics #3 in Call Center Speech Analytics Software 9.0/10 Pricing on request ✓ 1 of 5 features Contact OpenText

CallMiner Eureka #4 in Call Center Speech Analytics Software 8.9/10 Pricing on request ✓ 1 of 5 features Visit CallMiner

OpenText Contact Center Analytics leads on 0 checks, CallMiner Eureka on 0, and 1 is even. Who comes out ahead on the 1 yes/no, price and count check where we have data for both products. The editor score weighs everything else too.

Our verdict

Highest scoreOpenText Contact Center Analytics · 9.0/10

OpenText Contact Center Analytics scores higher on our rubric for call center speech analytics software: 9.0 against 8.9 out of 10; our editors rank them #3 and #4.

OpenText Contact Center Analytics is the better fit for enterprises analyzing interactions across channels. CallMiner Eureka is the better fit for large omnichannel contact centers.

OpenText Contact Center Analytics fits best
Enterprises analyzing interactions across channels
CallMiner Eureka fits best
Large omnichannel contact centers

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Side by side

Show only differences

Feature	OpenText Contact Center Analytics 9.0/10 Visit ↗	CallMiner Eureka 8.9/10 Visit ↗
At a glance
Editor score	9.0	8.9
Ranking	#3 in Call Center Speech Analytics Software	#4 in Call Center Speech Analytics Software
Best for	Enterprises analyzing interactions across channels	Large omnichannel contact centers
Pricing model	Paid	Paid
Starting price	Pricing on request	Pricing on request
Free plan	Not checked yet	Not checked yet
Free trial	—	—
Deployment	Cloud	Cloud, Self-hosted
Support	Email, Phone, Tickets, Community, Docs · 24/7	Email, Phone, Community
Compliance	PCI DSS	SOC 2, ISO 27001, PCI DSS
Built for	Enterprise, Mid-market	Enterprise
Features OpenText Contact Center Analytics 1/5 · CallMiner Eureka 1/5
Live call analysis	Not checked yet	Not checked yet
Sentiment analysis	✓	✓
Compliance monitoring	Not checked yet	Not checked yet
Automatic topic detection	Not checked yet	Not checked yet
Agent coaching tools	Not checked yet	Not checked yet
Specs
Supported languages	Not checked yet	Not checked yet
Our review
Pros	Analyzes voice, chat, email, surveys, and social interactions Combines behavioral scoring, clustering, and anomaly detection Offers conversation summaries and quality-assurance assistance	Captures and analyzes voice and digital customer interactions Combines transcription, sentiment, scoring, alerts, and topic discovery Connects with 11 contact-center, CRM, and cloud platforms
Cons	Pricing requires contacting sales No integrations are listed Private-cloud deployment may not suit teams seeking only cloud deployment	Buying starts with contacting sales or requesting a demo Its broad scope may exceed the needs of voice-only teams Full evaluation is needed to match many analytics features to workflows
Our verdict	OpenText Contact Center Analytics analyzes customer interactions across voice, chat, email, surveys, social media, and other channels. It is aimed at enterprise and mid-market contact centers seeking a view of sentiment, themes, behaviors,… Read the review →	CallMiner Eureka is an enterprise conversation-intelligence platform for contact centers and customer-experience teams. It captures and analyzes calls, chats, email, SMS, surveys, and social interactions, helping organizations examine… Read the review →

O OpenText Contact Center AnalyticsCall Center Speech Analytics Software 9.0Pricing on request
CallMiner EurekaCall Center Speech Analytics Software 8.9Pricing on request

Compare the top tools in

Strengths and trade-offs

OpenText Contact Center Analytics — where it wins
- Analyzes voice, chat, email, surveys, and social interactions
- Combines behavioral scoring, clustering, and anomaly detection
- Offers conversation summaries and quality-assurance assistance
Where it doesn't
- Pricing requires contacting sales
- No integrations are listed
- Private-cloud deployment may not suit teams seeking only cloud deployment
CallMiner Eureka — where it wins
- Captures and analyzes voice and digital customer interactions
- Combines transcription, sentiment, scoring, alerts, and topic discovery
- Connects with 11 contact-center, CRM, and cloud platforms
Where it doesn't
- Buying starts with contacting sales or requesting a demo
- Its broad scope may exceed the needs of voice-only teams
- Full evaluation is needed to match many analytics features to workflows

OpenText Contact Center Analytics9.0/10 · Pricing on request
A multichannel analytics suite for enterprises that need interaction trends, sentiment, and QA support.
Contact OpenText Full verdict →
CallMiner Eureka8.9/10 · Pricing on request
A broad conversation-intelligence platform for large omnichannel contact centers.
Visit CallMiner Full verdict →

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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated 7 Oct 2026 · How we research and update