Suggestions appear as you type. Use the up and down arrows to choose one and Enter to open it.

This page's audience our own tag's counts — open to see them
–Visits
–Page views
–Clicks to vendors
–Time on page
–Reading now
Clicks to vendors, by tool
  • –
Top countries
  • –
Devices
  • –

– · visits, page views and clicks counted by our own tag, which counts more than our checked analytics; every figure rounded down · how we count

Head-to-head · Call Center Speech Analytics Software

OpenText Contact Center Analytics vs QEval

  • Updated Oct 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score OpenText Contact Center Analytics #3 in Call Center Speech Analytics Software 9.0/10 Pricing on request ✓ 1 of 5 features Contact OpenText
QEval #5 in Call Center Speech Analytics Software 8.8/10 Pricing on request ✓ 2 of 5 features Visit QEval

OpenText Contact Center Analytics leads on 0 checks, QEval on 0, and 2 are even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreOpenText Contact Center Analytics · 9.0/10
  • Most featuresQEval · 2 of 5

OpenText Contact Center Analytics scores higher on our rubric for call center speech analytics software: 9.0 against 8.8 out of 10; our editors rank them #3 and #5.

OpenText Contact Center Analytics is the better fit for enterprises analyzing interactions across channels. QEval is the better fit for enterprise omnichannel QA and compliance.

  • OpenText Contact Center Analytics fits best

    Enterprises analyzing interactions across channels

  • QEval fits best

    Enterprise omnichannel QA and compliance

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature OpenText Contact Center Analytics 9.0/10 Visit ↗ QEval 8.8/10 Visit ↗
At a glance
Editor score 9.0 8.8
Ranking #3 in Call Center Speech Analytics Software #5 in Call Center Speech Analytics Software
Best for Enterprises analyzing interactions across channels Enterprise omnichannel QA and compliance
Pricing model Paid Paid
Starting price Pricing on request Pricing on request
Free plan Not checked yet Not checked yet
Free trial — —
Deployment Cloud Cloud
Platforms Web Web
Support Email, Phone, Tickets, Community, Docs · 24/7 Email, Phone
Compliance PCI DSS SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS
Built for Enterprise, Mid-market Mid-market, Enterprise
Features OpenText Contact Center Analytics 1/5 · QEval 2/5
Live call analysis Not checked yet Not checked yet
Sentiment analysis ✓ ✓
Compliance monitoring Not checked yet ✓ (best)
Automatic topic detection Not checked yet Not checked yet
Agent coaching tools Not checked yet Not checked yet
Specs
Supported languages Not checked yet Not checked yet
Our review
Pros
  • Analyzes voice, chat, email, surveys, and social interactions
  • Combines behavioral scoring, clustering, and anomaly detection
  • Offers conversation summaries and quality-assurance assistance
  • Analyzes voice, chat, email, and SMS interactions
  • Combines evaluation, coaching, redaction, and screen analysis
  • Connects with major contact-center, CRM, and data platforms
Cons
  • Pricing requires contacting sales
  • No integrations are listed
  • Private-cloud deployment may not suit teams seeking only cloud deployment
  • Pricing requires a sales conversation and order form or MSA
  • The platform is delivered through web and API access
  • No open-source edition is available
Our verdict

OpenText Contact Center Analytics analyzes customer interactions across voice, chat, email, surveys, social media, and other channels. It is aimed at enterprise and mid-market contact centers seeking a view of sentiment, themes, behaviors,…

Read the review →

QEval is an enterprise contact-center performance management platform from ETS Labs, an applied AI division of Etech Global Services LLC. It is designed for organizations managing human agents, AI agents, and hybrid interactions across…

Read the review →
  1. OpenText Contact Center AnalyticsCall Center Speech Analytics Software 9.0Pricing on request
  2. QEvalCall Center Speech Analytics Software 8.8Pricing on request

Strengths and trade-offs

  • OpenText Contact Center Analytics — where it wins

    • Analyzes voice, chat, email, surveys, and social interactions
    • Combines behavioral scoring, clustering, and anomaly detection
    • Offers conversation summaries and quality-assurance assistance

    Where it doesn't

    • Pricing requires contacting sales
    • No integrations are listed
    • Private-cloud deployment may not suit teams seeking only cloud deployment

  • QEval — where it wins

    • Analyzes voice, chat, email, and SMS interactions
    • Combines evaluation, coaching, redaction, and screen analysis
    • Connects with major contact-center, CRM, and data platforms

    Where it doesn't

    • Pricing requires a sales conversation and order form or MSA
    • The platform is delivered through web and API access
    • No open-source edition is available
  • OpenText Contact Center Analytics9.0/10 · Pricing on request

    A multichannel analytics suite for enterprises that need interaction trends, sentiment, and QA support.

    Contact OpenTextFull verdict →
  • QEval8.8/10 · Pricing on request

    A broad enterprise suite for omnichannel QA, compliance, coaching, and intelligence.

    Visit QEvalFull verdict →

More comparisons

All call center speech analytics software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update