OpenText Contact Center Analytics vs Level AI Contact Center Analytics

OCOpenText Contact Center Analytics9.0Visit Level AI Contact Center Analytics8.5Visit

Higher score OC OpenText Contact Center Analytics #3 in Call Center Speech Analytics Software 9.0/10 Pricing on request ✓ 1 of 5 features Contact OpenText

vs

Level AI Contact Center Analytics #8 in Call Center Speech Analytics Software 8.5/10 Pricing on request ✓ 1 of 5 features Visit Level AI

• OpenText Contact Center Analytics fits best

  Enterprises analyzing interactions across channels

• Level AI Contact Center Analytics fits best

  Analytics-led contact-center operations

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Side by side

Feature	OCOpenText Contact Center Analytics 9.0/10 Visit ↗	Level AI Contact Center Analytics 8.5/10 Visit ↗
At a glance
Editor score	9.0	8.5
Ranking	#3 in Call Center Speech Analytics Software	#8 in Call Center Speech Analytics Software
Best for	Enterprises analyzing interactions across channels	Analytics-led contact-center operations
Pricing model	Paid	Paid
Starting price	Pricing on request	Pricing on request
Free plan	Not checked yet	Not checked yet
Free trial	—	—
Deployment	Cloud	Cloud, Self-hosted
Platforms	Web	Web
Support	Email, Phone, Tickets, Community, Docs · 24/7	Email, Phone · 24/7
Compliance	PCI DSS	SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, SSO/SAML, 2FA
Built for	Enterprise, Mid-market	Enterprise, Mid-market
Features OpenText Contact Center Analytics 1/5 · Level AI Contact Center Analytics 1/5
Live call analysis	Not checked yet	Not checked yet
Sentiment analysis	✓	✓
Compliance monitoring	Not checked yet	Not checked yet
Automatic topic detection	Not checked yet	Not checked yet
Agent coaching tools	Not checked yet	Not checked yet
Specs
Supported languages	Not checked yet	Not checked yet
Our review
Pros	Analyzes voice, chat, email, surveys, and social interactions Combines behavioral scoring, clustering, and anomaly detection Offers conversation summaries and quality-assurance assistance	Analyzes voice calls, chats, and emails in one platform Combines dashboards, scorecards, alerts, benchmarking, and reports Supports natural-language analysis, AI Workers, APIs, and self-hosting
Cons	Pricing requires contacting sales No integrations are listed Private-cloud deployment may not suit teams seeking only cloud deployment	Pricing is quote-based rather than publicly listed The listed integration set covers four platforms Its broad enterprise focus may exceed narrower analytics needs
Our verdict	OpenText Contact Center Analytics analyzes customer interactions across voice, chat, email, surveys, social media, and other channels. It is aimed at enterprise and mid-market contact centers seeking a view of sentiment, themes, behaviors,… Read the review →	Level AI Contact Center Analytics is a platform for enterprise customer-experience and contact-center teams that need to analyze conversations and operational performance across voice calls, chats, and emails. It brings QA scores, customer… Read the review →

Strengths and trade-offs

• OpenText Contact Center Analytics — where it wins

  • Analyzes voice, chat, email, surveys, and social interactions
  • Combines behavioral scoring, clustering, and anomaly detection
  • Offers conversation summaries and quality-assurance assistance

  Where it doesn't

  • Pricing requires contacting sales
  • No integrations are listed
  • Private-cloud deployment may not suit teams seeking only cloud deployment

• Level AI Contact Center Analytics — where it wins

  • Analyzes voice calls, chats, and emails in one platform
  • Combines dashboards, scorecards, alerts, benchmarking, and reports
  • Supports natural-language analysis, AI Workers, APIs, and self-hosting

  Where it doesn't

  • Pricing is quote-based rather than publicly listed
  • The listed integration set covers four platforms
  • Its broad enterprise focus may exceed narrower analytics needs

• OCOpenText Contact Center Analytics9.0/10 · Pricing on request

  A multichannel analytics suite for enterprises that need interaction trends, sentiment, and QA support.

  Contact OpenTextFull verdict →
• Level AI Contact Center Analytics8.5/10 · Pricing on request

  A broad analytics suite for teams managing voice, chat, email, QA, and performance.

  Visit Level AIFull verdict →