This page's audience our own tag's counts — open to see them

Period

–Visits

–Page views

–Clicks to vendors

–Time on page

–Reading now

Clicks to vendors, by tool

Top countries

Devices

– · visits, page views and clicks counted by our own tag, which counts more than our checked analytics; every figure rounded down · how we count

Head-to-head · Call Center Speech Analytics Software

Verint Speech Analytics vs OpenText Contact Center Analytics

Updated Oct 2026
Both researched from official sources
1 check side by side

Higher score Verint Speech Analytics #2 in Call Center Speech Analytics Software 9.1/10 Pricing on request ✓ 1 of 5 features Visit Verint

OpenText Contact Center Analytics #3 in Call Center Speech Analytics Software 9.0/10 Pricing on request ✓ 1 of 5 features Contact OpenText

Verint Speech Analytics leads on 0 checks, OpenText Contact Center Analytics on 0, and 1 is even. Who comes out ahead on the 1 yes/no, price and count check where we have data for both products. The editor score weighs everything else too.

Our verdict

Highest scoreVerint Speech Analytics · 9.1/10

Verint Speech Analytics scores higher on our rubric for call center speech analytics software: 9.1 against 9.0 out of 10; our editors rank them #2 and #3.

Verint Speech Analytics is the better fit for mature voice-only analytics programs. OpenText Contact Center Analytics is the better fit for enterprises analyzing interactions across channels.

Verint Speech Analytics fits best
Mature voice-only analytics programs
OpenText Contact Center Analytics fits best
Enterprises analyzing interactions across channels

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Show only differences

Feature	Verint Speech Analytics 9.1/10 Visit ↗	OpenText Contact Center Analytics 9.0/10 Visit ↗
At a glance
Editor score	9.1	9.0
Ranking	#2 in Call Center Speech Analytics Software	#3 in Call Center Speech Analytics Software
Best for	Mature voice-only analytics programs	Enterprises analyzing interactions across channels
Pricing model	Paid	Paid
Starting price	Pricing on request	Pricing on request
Free plan	Not checked yet	Not checked yet
Free trial	—	—
Deployment	Cloud, Self-hosted	Cloud
Platforms	Web	Web
Support	Phone, Community · 24/7	Email, Phone, Tickets, Community, Docs · 24/7
Compliance	SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS	PCI DSS
Built for	Enterprise	Enterprise, Mid-market
Features Verint Speech Analytics 1/5 · OpenText Contact Center Analytics 1/5
Live call analysis	Not checked yet	Not checked yet
Sentiment analysis	✓	✓
Compliance monitoring	Not checked yet	Not checked yet
Automatic topic detection	Not checked yet	Not checked yet
Agent coaching tools	Not checked yet	Not checked yet
Specs
Supported languages	Not checked yet	Not checked yet
Our review
Pros	Transcribes and searches recorded calls by keyword, phrase, or category Combines sentiment, themes, trends, and compliance detection Adds GenAI queries and AI-generated call summaries	Analyzes voice, chat, email, surveys, and social interactions Combines behavioral scoring, clustering, and anomaly detection Offers conversation summaries and quality-assurance assistance
Cons	Speech Analytics focuses on recorded voice interactions Pricing requires contacting sales The listed integration set includes four platforms	Pricing requires contacting sales No integrations are listed Private-cloud deployment may not suit teams seeking only cloud deployment
Our verdict	Verint Speech Analytics is enterprise contact-center software for analyzing recorded voice interactions. It is designed for contact-center analysts, supervisors, quality teams, and executives who need to identify customer concerns, process… Read the review →	OpenText Contact Center Analytics analyzes customer interactions across voice, chat, email, surveys, social media, and other channels. It is aimed at enterprise and mid-market contact centers seeking a view of sentiment, themes, behaviors,… Read the review →

Verint Speech AnalyticsCall Center Speech Analytics Software 9.1Pricing on request
O OpenText Contact Center AnalyticsCall Center Speech Analytics Software 9.0Pricing on request

Compare the top tools in

Strengths and trade-offs

Verint Speech Analytics — where it wins
- Transcribes and searches recorded calls by keyword, phrase, or category
- Combines sentiment, themes, trends, and compliance detection
- Adds GenAI queries and AI-generated call summaries
Where it doesn't
- Speech Analytics focuses on recorded voice interactions
- Pricing requires contacting sales
- The listed integration set includes four platforms
OpenText Contact Center Analytics — where it wins
- Analyzes voice, chat, email, surveys, and social interactions
- Combines behavioral scoring, clustering, and anomaly detection
- Offers conversation summaries and quality-assurance assistance
Where it doesn't
- Pricing requires contacting sales
- No integrations are listed
- Private-cloud deployment may not suit teams seeking only cloud deployment

Verint Speech Analytics9.1/10 · Pricing on request
A mature voice-only analytics product with strong search, compliance, and GenAI tools.
Visit Verint Full verdict →
OpenText Contact Center Analytics9.0/10 · Pricing on request
A multichannel analytics suite for enterprises that need interaction trends, sentiment, and QA support.
Contact OpenText Full verdict →

Swap in another call center speech analytics software

First tool Second tool

More comparisons

All call center speech analytics software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated 7 Oct 2026 · How we research and update