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Head-to-head · Call Center Speech Analytics Software

CallMiner Eureka vs QEval

  • Updated Oct 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score CallMiner Eureka #4 in Call Center Speech Analytics Software 8.9/10 Pricing on request ✓ 1 of 5 features Visit CallMiner
QEval #5 in Call Center Speech Analytics Software 8.8/10 Pricing on request ✓ 2 of 5 features Visit QEval

CallMiner Eureka leads on 0 checks, QEval on 0, and 2 are even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreCallMiner Eureka · 8.9/10
  • Most featuresQEval · 2 of 5

CallMiner Eureka scores higher on our rubric for call center speech analytics software: 8.9 against 8.8 out of 10; our editors rank them #4 and #5.

CallMiner Eureka is the better fit for large omnichannel contact centers. QEval is the better fit for enterprise omnichannel QA and compliance.

  • CallMiner Eureka fits best

    Large omnichannel contact centers

  • QEval fits best

    Enterprise omnichannel QA and compliance

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Side by side

Feature CallMiner Eureka 8.9/10 Visit ↗ QEval 8.8/10 Visit ↗
At a glance
Editor score 8.9 8.8
Ranking #4 in Call Center Speech Analytics Software #5 in Call Center Speech Analytics Software
Best for Large omnichannel contact centers Enterprise omnichannel QA and compliance
Pricing model Paid Paid
Starting price Pricing on request Pricing on request
Free plan Not checked yet Not checked yet
Free trial — —
Deployment Cloud, Self-hosted Cloud
Support Email, Phone, Community Email, Phone
Compliance SOC 2, ISO 27001, PCI DSS SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS
Integrations 11 integrations 80+ integrations
Built for Enterprise Mid-market, Enterprise
Features CallMiner Eureka 1/5 · QEval 2/5
Live call analysis Not checked yet Not checked yet
Sentiment analysis ✓ ✓
Compliance monitoring Not checked yet ✓ (best)
Automatic topic detection Not checked yet Not checked yet
Agent coaching tools Not checked yet Not checked yet
Specs
Supported languages Not checked yet Not checked yet
Our review
Pros
  • Captures and analyzes voice and digital customer interactions
  • Combines transcription, sentiment, scoring, alerts, and topic discovery
  • Connects with 11 contact-center, CRM, and cloud platforms
  • Analyzes voice, chat, email, and SMS interactions
  • Combines evaluation, coaching, redaction, and screen analysis
  • Connects with major contact-center, CRM, and data platforms
Cons
  • Buying starts with contacting sales or requesting a demo
  • Its broad scope may exceed the needs of voice-only teams
  • Full evaluation is needed to match many analytics features to workflows
  • Pricing requires a sales conversation and order form or MSA
  • The platform is delivered through web and API access
  • No open-source edition is available
Our verdict

CallMiner Eureka is an enterprise conversation-intelligence platform for contact centers and customer-experience teams. It captures and analyzes calls, chats, email, SMS, surveys, and social interactions, helping organizations examine…

Read the review →

QEval is an enterprise contact-center performance management platform from ETS Labs, an applied AI division of Etech Global Services LLC. It is designed for organizations managing human agents, AI agents, and hybrid interactions across…

Read the review →
  1. CallMiner EurekaCall Center Speech Analytics Software 8.9Pricing on request
  2. QEvalCall Center Speech Analytics Software 8.8Pricing on request

Strengths and trade-offs

  • CallMiner Eureka — where it wins

    • Captures and analyzes voice and digital customer interactions
    • Combines transcription, sentiment, scoring, alerts, and topic discovery
    • Connects with 11 contact-center, CRM, and cloud platforms

    Where it doesn't

    • Buying starts with contacting sales or requesting a demo
    • Its broad scope may exceed the needs of voice-only teams
    • Full evaluation is needed to match many analytics features to workflows

  • QEval — where it wins

    • Analyzes voice, chat, email, and SMS interactions
    • Combines evaluation, coaching, redaction, and screen analysis
    • Connects with major contact-center, CRM, and data platforms

    Where it doesn't

    • Pricing requires a sales conversation and order form or MSA
    • The platform is delivered through web and API access
    • No open-source edition is available
  • CallMiner Eureka8.9/10 · Pricing on request

    A broad conversation-intelligence platform for large omnichannel contact centers.

    Visit CallMinerFull verdict →
  • QEval8.8/10 · Pricing on request

    A broad enterprise suite for omnichannel QA, compliance, coaching, and intelligence.

    Visit QEvalFull verdict →

More comparisons

All call center speech analytics software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update