Suggestions appear as you type. Use the up and down arrows to choose one and Enter to open it.

This page's audience our own tag's counts — open to see them
–Visits
–Page views
–Clicks to vendors
–Time on page
–Reading now
Clicks to vendors, by tool
  • –
Top countries
  • –
Devices
  • –

– · visits, page views and clicks counted by our own tag, which counts more than our checked analytics; every figure rounded down · how we count

Head-to-head · Call Center Speech Analytics Software

QEval vs Call Center Speech Analytics by SESTEK

  • Updated Oct 2026
  • Both researched from official sources
  • 5 checks side by side
Higher score QEval #5 in Call Center Speech Analytics Software 8.8/10 Pricing on request ✓ 2 of 5 features Visit QEval
Call Center Speech Analytics by SESTEK #7 in Call Center Speech Analytics Software 8.6/10 Pricing on request ✓ 5 of 5 features Visit SESTEK

QEval leads on 0 checks, Call Center Speech Analytics by SESTEK on 0, and 5 are even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreQEval · 8.8/10
  • Most featuresCall Center Speech Analytics by SESTEK · 5 of 5

QEval scores higher on our rubric for call center speech analytics software: 8.8 against 8.6 out of 10; our editors rank them #5 and #7.

QEval is the better fit for enterprise omnichannel QA and compliance. Call Center Speech Analytics by SESTEK is the better fit for real-time compliance-focused centers.

  • QEval fits best

    Enterprise omnichannel QA and compliance

  • Call Center Speech Analytics by SESTEK fits best

    Real-time compliance-focused centers

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature QEval 8.8/10 Visit ↗ Call Center Speech Analytics by SESTEK 8.6/10 Visit ↗
At a glance
Editor score 8.8 8.6
Ranking #5 in Call Center Speech Analytics Software #7 in Call Center Speech Analytics Software
Best for Enterprise omnichannel QA and compliance Real-time compliance-focused centers
Pricing model Paid Paid
Starting price Pricing on request Pricing on request
Free plan Not checked yet Not checked yet
Free trial — —
Deployment Cloud Cloud, Self-hosted
Platforms Web Web
Support Email, Phone Tickets, Docs
Compliance SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS
Integrations 80+ integrations 7 integrations
Built for Mid-market, Enterprise Mid-market, Enterprise
Features QEval 2/5 · Call Center Speech Analytics by SESTEK 5/5
Live call analysis Not checked yet ✓ (best)
Sentiment analysis ✓ ✓
Compliance monitoring ✓ ✓
Automatic topic detection Not checked yet ✓ (best)
Agent coaching tools Not checked yet ✓ (best)
Specs
Supported languages Not checked yet Not checked yet
Our review
Pros
  • Analyzes voice, chat, email, and SMS interactions
  • Combines evaluation, coaching, redaction, and screen analysis
  • Connects with major contact-center, CRM, and data platforms
  • Real-time alerts for compliance risks, prohibited language, and urgent requests
  • Analyzes voice, chat, and video with sentiment, topics, and acoustic signals
  • Supports Genesys, Avaya, Five9, Cisco, Zoom, NICE, and Huawei
Cons
  • Pricing requires a sales conversation and order form or MSA
  • The platform is delivered through web and API access
  • No open-source edition is available
  • Pricing follows a contact-sales model
  • Its breadth may exceed the needs of teams seeking basic transcription
  • API or self-hosted deployments may require technical ownership
Our verdict

QEval is an enterprise contact-center performance management platform from ETS Labs, an applied AI division of Etech Global Services LLC. It is designed for organizations managing human agents, AI agents, and hybrid interactions across…

Read the review →

Call Center Speech Analytics by SESTEK is a conversation-intelligence platform for contact centers and enterprise customer-service teams. It analyzes voice, chat, and video interactions through speech-to-text transcription, acoustic…

Read the review →
  1. QEvalCall Center Speech Analytics Software 8.8Pricing on request
  2. Call Center Speech Analytics by SESTEKCall Center Speech Analytics Software 8.6Pricing on request

Strengths and trade-offs

  • QEval — where it wins

    • Analyzes voice, chat, email, and SMS interactions
    • Combines evaluation, coaching, redaction, and screen analysis
    • Connects with major contact-center, CRM, and data platforms

    Where it doesn't

    • Pricing requires a sales conversation and order form or MSA
    • The platform is delivered through web and API access
    • No open-source edition is available

  • Call Center Speech Analytics by SESTEK — where it wins

    • Real-time alerts for compliance risks, prohibited language, and urgent requests
    • Analyzes voice, chat, and video with sentiment, topics, and acoustic signals
    • Supports Genesys, Avaya, Five9, Cisco, Zoom, NICE, and Huawei

    Where it doesn't

    • Pricing follows a contact-sales model
    • Its breadth may exceed the needs of teams seeking basic transcription
    • API or self-hosted deployments may require technical ownership
  • QEval8.8/10 · Pricing on request

    A broad enterprise suite for omnichannel QA, compliance, coaching, and intelligence.

    Visit QEvalFull verdict →
  • Call Center Speech Analytics by SESTEK8.6/10 · Pricing on request

    A broad real-time analytics suite for compliance-focused contact centers.

    Visit SESTEKFull verdict →

More comparisons

All call center speech analytics software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update